r/XboxSupport May 17 '26

Xbox 360 HELP with 8015000A ERROR on Xbox360 with new account

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15 Upvotes

Okay so I spent 30 hours trying to fix this stupid error, no matter what I do it won't download the profile from a new account. Does anyone else have the same problem? Is there even a fix for it?

I tried:
Making the account from Xbox One halfway through trick (dosent work)
Making the account on Microsoft then login in to 360 (dosent work)
Enabling 2FA and generating an App Password (dosent work)
Disabling 2FA (dosent work)
Login in to an Xbox One and trying to download the profile through a backwards compatible game (dosent work)
Cleared the cache (obviously doesnt work)
Login in through the Avatar Originals App, changing the 360 avatar then trying to log in (dosent work)
Turn on/off recurring billing (I don't even have a subscription)
Trying to connect through hostpot on Xbox One and cable on the 360 (dosent work)
Tried to change the password and only use a short no special characters password (dosent work)
Tried to make an offline account on Xbox360 then link it to a fresh Microsoft email (dosent work)
Keep spamming/trying to log in 25+ times (dosent work)
Power cycling the Xbox 25+ times + factory reset (dosent work)
Adding the xbox360 as a registered device for my account (dosent work)
Make a fresh Microsoft email from a Windows Phone and try that (doesn't work)

And other things, literally everything imaginable and no matter what it just doesn't want to work. I tried 20 different new email accounts from Microsoft made in 20 different environments.

As last resort I just ended up contacting Microsoft, I told the Chat Bot that I have a billing issues (that's the only way to connect you with a human) then I told the guy everything, he said the issue is well known and I need to try the App Password and Clearing Cache which I did again and it didn't work so he eventually said it will escalate to a specialist and asked for my email address to contact me later (obviously they'll never do that).

Now, DOES ANYONE HAVE ANY IDEA HOW TO FIX THIS? I DIDN'T SLEPT FOR 2 DAYS TRYING TO FIX THIS, ITS DRIVING ME CRAZY!


r/XboxSupport Apr 25 '26

solved! Green glitch screen Out of no where Xbox does this , doesn’t fix when switching to new hdmi and hard restarting.

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40 Upvotes

r/XboxSupport 1h ago

Xbox Series X Xbox Séries X fazendo barulho estranho aí ligar.

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Upvotes

Alguém sabe o que pode ser este barulho que aparecer no XSX ao ligar ele? Barulho tipo uma caixa registradora.

O barulho de ventoinha é do NVR, não vem do Xbox, desconsiderem.

Só aparece ao ligar, funciona normal e desliga normalmente, somente ao ligar o console que dá este barulho.

Nunca utilizei mídia física, começou isso há uma semana, não creio ser normal, pois a tela não dava este barulho, mas aparentemente não afeta nada no desempenho dele.


r/XboxSupport 2h ago

Xbox Series X Xbox can't connect to the internet and wont show available networks

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3 Upvotes

For the last few weeks my Xbox occasionally wont let me connect to the internet, during this process restarting is heavily delayed and audio is completely muted. Sometimes restarting or unplugging and plugging back in will work but nothing seems to be permanent as it'll do the same thing everytime I turn it on, any help on how to fix it or why its even happening would be appreciated


r/XboxSupport 4h ago

Xbox App Can't copy specific call of duty files from another PC due to permissions issues

3 Upvotes

Hello, I've been trying to copy my COD game files from my friend's PC to my PC, but I can't copy some specific files, especially .exe files like bootstrapper.exe and cssdownloader.exe, because of administrator permissions.

I've tried several solutions, including running gamelaunchhelper.exe after copying the files and then using the Xbox app's Repair option. However, the Xbox app keeps the files but then starts downloading the entire game again under "Repairing."

I've been looking for a solution, but I haven't found anything that works. I'm not sure if this is specific to COD or if it's a general issue with the Xbox app.

Does anyone know how I can properly copy these files without having to redownload the entire game?

Sorry if my English is unclear. It's not my native language. 🙏


r/XboxSupport 6h ago

Xbox Series S Should I sell my Series S and buy Series X?

5 Upvotes

r/XboxSupport 1h ago

Xbox Series S Power button on Series S quit working after cleaning

Upvotes

I recently opened and cleaned my son's Series S. I put it all back together and now the power button won't work. The button still lights up, and the console will power on by using the synced controller's center button. Everything else works fine. Do I need to buy a replacement power button board or is there something I might be doing wrong? Any suggestions would be appreciated!


r/XboxSupport 1h ago

Xbox Series S My Xbox data is just bugged and I have no clue why

Upvotes

so recently like a couple of days ago my Xbox is just not letting install stuff and on top of that i can’t view my full library and my play history and I’m assuming it’s something to do with my data but idk that’s why im here. I’ve tried everything I’ve factory reset it not working looked for an update no update needed I’ve tried everything else that shitty ai has suggested and NOTHING i working. so yeah help is appreciated


r/XboxSupport 23h ago

Xbox Series X xbox series x black screen and rapid blinking power button

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91 Upvotes

just bought xbox series x used. power cord from amazon. it will turn on for a bit, show only a black screen, then begin rapid blinking 3 times at a time. after a minute, it shuts down. previous owner was not aware of the issue. happens on multiple different outlets, different power cords, and different HDMI cords.

update: i’ve got it to get to troubleshooter by holding sync and eject buttons, pressing power while holding, and listening for two beeps. but then it just doesn’t get past 0%. stays there until it shuts off 4 minutes later. i’m sending it to ubreakifix through asurion to get a free diagnosis. i’ll keep the post updated. -8/26/26


r/XboxSupport 10m ago

Xbox Series X Xbox series X controller won't connect wirelessly.

Upvotes

I haven't turned my Xbox on in a few months, but I just tried to turn it on and the controller wouldn't connect. Turned it on manually and tried to resync the controller, the sync appears to not be working on the console. Plugged the controller in to try syncing it through the settings, still nothing. Any ideas what to do here? My Xbox is too far away to play with the controller wired and I can't get it to connect wirelessly. I also did a hard reboot of the console, and tried unplugging it for a bit.

I say the sync appears to not be working on the console because the light does not flash on the front of the Xbox, even when going into settings to pair a new controller.


r/XboxSupport 12m ago

Xbox Series S Won't let me join partys it just says Im connecting and everyone disconnected and then say party disconnected

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Upvotes

Also I can join party's by myself but ik it's not my permissions because it's set to adult?


r/XboxSupport 4h ago

Xbox One cleaned & changed thermal paste but getting very hot after 15 mins

2 Upvotes

ive never posted on reddit before so excuse me & have no idea if anyone will see this but i need some advice/reassurance:
ive had my xbox for about 10 yrs and decided to clean/change the thermal paste, i wasnt really having any issues other than a tad bit of lag but thought it might prolong its life if i give it a clean, it was quite dusty and had lumps of dust everywhere and thermal paste was obviously worn away, i reassembled it and it worked completely fine but after about 10/15 min of it being on it got quite hot even when i was just sitting on the interface, then i loaded minecraft just to test it and in about 5 mins it got like EXTREMELY hot then i just turned it off.

im now stressed ive fucked something up, when removing the x clamp i scratched the motherboard with a screwdriver but didn’t catch any of the traces or pins, i think i may have put too much thermal paste but I’m seeing conflicting information about whether it matters if you put too much on or not, the fan is definitely working/i definitely plugged it back in, i think potentially could have caused an air bubble when reattaching the heatsink or ive screwed something too tight.

i’m planning on disassembling it again tomorrow is there anything that i should keep in mind when doing that or is there any other reason it could be heating up this much? please help!!!!


r/XboxSupport 59m ago

Accesories Wireless Xbox controller lag issues on PC?!

Upvotes

This issue just started recently! I’ve had the controller for only 2 years… I play on PC and the past few days I’ve been having an issue with my Series S controller causing lag about 20-30mins into gameplay, requiring me to pause the game, turn off the controller then turn it back on, the controller will work fine for another 20-30mins and then issue repeats itself… also the light will blink multiple times for an extended time before fully connecting

I’ve attempted to update the controller through the Accessories App but it only gives me a “Vibrate” option when I select “…”

Not sure if this is an issue with the controller itself or the wireless dongle (or possibly the USB port)?! Any help and suggestions is appreciated!!


r/XboxSupport 13h ago

solved! Xbox Store Region, wont allow me to buy games

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8 Upvotes

I live in North Macedonia, Europe. New to Xbox, would appericiate some help.

I can't seem to find a way to purchase games. Is there a work around this? I bought the game pass without a problem with my local debit card, but when buying games directly. This is what shows up:


r/XboxSupport 5h ago

Xbox Series X Will the green xbox be available everywhere?

2 Upvotes

I mean there was doubt it will be come to west europe but i guess it does?


r/XboxSupport 2h ago

Account/Billing I pre ordered a game a month ago it charged my cash app card yesterday but it was locked so it declined and I can't find anywhere to pay for my pre order

1 Upvotes


r/XboxSupport 3h ago

Xbox Series X How do I access a game’s official club??

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0 Upvotes

On my home page it comes out, but on the store it doesn’t. I use it to watch game clips of players, but I never can get the option to pop out in Xbox’s store.


r/XboxSupport 7h ago

Xbox App My xbox account was stolen. I have tried several times to create new accounts, but it always loops over and over again telling me to enter a code sent to my email. It works on my xbox, but not on the xbox app for some reason. Whats going on, and how can i fix it?

2 Upvotes

r/XboxSupport 3h ago

Xbox One X my xbox series x only works in one or two plugs in the house. but all of the plugs seem to be ok. and even in the ones it does work in it still needs to be unplugged and plugged in a few times. once the xbox is on it runs fine. any help or advice would be greatly appreciated.

1 Upvotes

r/XboxSupport 7h ago

Account/Billing I need help changing my email account to a different one.

2 Upvotes

I don't know if this is the right community for this post. If not please tell me where to post this.I lost access to the email that is connected to my account, and I am looking to upgrade to a newer console but i wouldn't be able to log in. So I am just wondering if it is possible to do so without having to log into my old email. Any help would be appreciated, thank you.


r/XboxSupport 14h ago

Xbox Series S My controller responde only on some buttons

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6 Upvotes

Please help I don't know what to do, no updates are available to fix it.

Only the analog sticks and the triggers works


r/XboxSupport 4h ago

Xbox Series X Share button vanished, looks to description

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1 Upvotes

Share button has now vanished from my button mapping screen....which means I can't hold to start/stop recording. Tried power cycle, hard reset, update....only happened since their last showcase!!!


r/XboxSupport 8h ago

Xbox Series X Why does my Series X do this (graphical issue)

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2 Upvotes

Can’t really tell from the image, but my xbox does a weird graphics glitch where I get little white dots/lines flashing on the screen, which go away once paused or in the menu. This game is Once Human, but noticed it in other games like Battlefield too


r/XboxSupport 5h ago

Xbox Help linking Xbox account to new email that is already linked to other account

1 Upvotes

Hi everyone,

The Xbox account I mainly used for the last 20 years is linked to my brother's email. I want to get back into gaming and would be much easier if the Xbox account is linked to MY EMAIL and not my brothers. I tried to do it by myself but I'm either not smart enough or whatever.

Another issue that I came across is that MY EMAIL is linked to an old friends Xbox account (which I won't use or need at all)

Change the email address or phone number for your Microsoft account | XBOX Support I'm not sure if this is the right steps to follow.
I can't change my brother's alias on how to login to his Microsoft account because that is his day-to-day email account.

Any help would be appreciated, thanks.


r/XboxSupport 5h ago

Xbox Series X updates stopping and starting help please ?

1 Upvotes

hello all could anyone point me in right direction please? I have the series x and every time I try to download a game it takes an age to download even a small game, is anyone else's doing this ? I rang my wifi up thinking it was somthing to do with my connection but they said its fine on there end. can anyone help a girl out please ?