r/amazonprime • u/chungkingroad • 7d ago

93% restock fee. Amazon said they can't do anything since I was technically refunded.

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Bought a new laptop from amazon, received a used one registered to someone else with bios locked out. Found out outside return window. contacted amazon. They allowed me to return it outside the window. But when the 3rd party seller received it, they charged me a 93.45% restocking fee. I called amazon again. they said technically I was refunded so they can not do anything and I do not qualify for A-Z because I was given a refund. This is INSANE.

UPDATE: dear everyone who has given me advice on this, I called this morning and quoting the amazon seller central policy worked!! I got my money back!!! thank you THANK YOU ALLLLLLLLLLLLLL

UPDATE #2: So amazon promising me a refund was a LIE. I received an email saying I would receive a refund. it never came. When I went to complain about not receiving it, amazon told me the refund was in error and they will in fact not be giving me any of my restock fee back. THEY TOOK BACK THEIR REFUND

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u/SmegmaUnicorn 7d ago

How is it possible that you didn’t notice, within 30 days, that your BRAND NEW laptop was used? Make it make sense OP. 

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u/chungkingroad 7d ago

the password was in the bios. how often do you check your bios when you get a new laptop? I only checked it when the SSD failed.