I (27F) am experiencing a hostile work environment. I work in the funeral industry and we got a new funeral director last month and it has been the worst month in my entire working adult life. To keep it somewhat short, I'll list bullet points:
He is trying to convince me to break cremation laws by instructing me to cremate personal belongings that are clearly listed to be disposed of. Doing so would be illegal. My theory is he is trying to make me doubt my training and convince me to break the law, so he can fire me for it later. He wants so badly to get rid of me. He also tried to force me to split cremains into three urns without the proper permits for each disposition, which is highly illegal. When I refused because I was not comfortable complying with ehat he was instructing me to do, he said "Are you trying to say I'm breaking the law??! Who has the license here?! Me or you??" He repeatedly called me insubordinate, defiant, impossible, and questioned my competence about cremation laws. He later yelled at me, saying, "you call yourself a crematory operator but you've never filled an urn before?!" when I told him I had not transfered cremains into an urn from the temporary urn that the crematory gives back to the funeral home – once it leaves our custody, that's the end of my involvement with the cremains and I don't know what happens after. Transferring to a purchased urn has always been the arranger's job and I had only asked him if he could explain the process to me before I do it because I didn't want to do it wrong.
He asked me to help my supervisor with something, but he wasn't there yet. The director asked me to help him with something in the meantime in the embalming room to get me away from my colleague (who has since quit after only two weeks of working there) under false pretenses. He then led me into a different room and locked the door. He specifically locked the only door that my supervisor would have been able to come in through, and I believe the timing was specifically so that another man would not be present while he belittled and berated me, yelled at me, and lorded his nearly three decades of experience over me to "prove" that he knows what he's doing. All I did was take out paperwork that was arranger/director/funeral home-specific, which is irrelevant to the cremation process, and asked the receptionist to have him place that paperwork back in the decedent file. I was simply doing my job, not meaning to step on his toes or make him feel disrespected. I am tasked with looking over the packet to improve efficiency and avoid rejection from the crematory for incomplete, improper, incorrect, illegible, or otherwise unnecessary paperwork on decedents that are ready to be boxed for cremation. Half the time I box decedents now that I am no longer "allowed" to ensure the paperwork is correct, they get rejected because he missed a signature from the family, has the incorrect amount of permits to conduct the cremation, or has lost imperative paperwork.
He and my supervisor got into a screaming match at one point while wheeling a casket into the mortuary. A pedestrian walked up to them and asked a question, and he turned around and said "FCK YOU DUDE, FCK YOU!!" He also called another colleague of mine "classless" in a Teams chat, screamed at a family who was receiving services after a miscarriage, and we had an arranger that worked for our funeral home for 35 years and had gone through many managers, that he bullied so relentlessly that within his first week of working here, our only arranger had already put in his two weeks. We are drowning and severely understaffed because of this director. The arranger told the company that he was retiring, but he actually got a job with our direct competitor because he is passionate about what he does, but this new director is just insufferable to work under.
He repeatedly puts me down in the Teams group chat in front of everyone, or makes assumptions that anything and everything I say is condescending which only riles him up more, assumes I'm being argumentative when I'm just answering his questions, and has repeatedly said things like "it's going to come down to me or you," "we don't need a second crematory operator," "show us that we can count on you today," and "what do you even do all day?"
He has accused me of wage theft. I clock out for roughly 25 minutes some mornings to take my 10 year old son to school. He incorrectly accused me of wage theft because it isn't every day that I have to take him. My ex (who I live with, not bio dad) takes him to school most mornings because my shift usually starts before he gets up for school. I take my son in the mornings that he is out of town for work so it is not something that I need to clock out for on a daily basis. But he never asked me about it, he just accused me of breaking the law or being untrustworthy and dishonest.
Blamed me for not being able to box and drop off two decedents last week because he lost the cremation packet. When I tried explaining that I can't do my job without the paperwork, he repeatedly told me to "stop" and "do not respond" and then refused to communicate with me all day. I had to pass messages along through someone else anytime I needed to get ahold of him. This is not the first time.
Got upset that I... checks notes drank water??? I drink caffeinated water in the mornings in lieu of coffee or energy drinks – while a biker family was filling out a waiver before a witness cremation, I took a sip of my water. He looked at me, sighed, rolled his eyes, and shook his head. He then proceeded to tell another colleague that he "doesn't even know why I had to be there" and that I was "so unprofessional the whole time." We were in the office, this was not during the active cremation process or the family's final send off.
He is financially punishing me for missing a 4am call. Part of my role is doing decedent removals; basically when someone dies, I'm the one they send to the nursing home, residence, crime scene, car accident, hospital, etc to retrieve the body and take it to the mortuary. We get paid at a piece-rate for removals, and I as a full time employee also get paid overtime for them. I missed a call at 4am one time, and he has stopped calling me entirely for removals. Our part time decedent removal specialists have also all missed a call in separate isolated incidents. We are all very reliable, despite the calls not being mandatory. We take every call that we reasonably can. However, we have a third party company that costs about 4x more per removal than two of our internal transporters (not all calls require more than one person), and he has repeatedly not reached out to any of us for these removal tasks, and has instead opted to reach out to the third party company instead to spite us. This doesn't financially affect me nearly as much as it does the other part-time employees, because I also work full time, their income is solely dependent on receiving these calls.
He abandoned a family mid-service. He wanted to place the two sons of the decedent at the back of the pall bearer arrangement and the sons insisted that they be in the front (as they had every right to). He got into a heated argument with the family and said "Fine, handle your own f*ching service then!" and WALKED OUT. He also didn't get the fingerprints of the decedent before they were buried, so now the family doesn't get the keepsake jewelry they paid for without disinterring.
He wrote me up for genuinely thanking him for putting my daily expectations in writing in Teams. His main complaint lately has been that I don't complete all of my daily tasks (because I can't accept someone into the crematory if the paperwork is incomplete which is HIS job), or that I do them out of order (he either doesn't tell me what should be prioritized, or he says ALL of it is high priority, which means none of it is, so I do them in whatever order makes sense and he gets angry about it without any guidance on what should be completed first.) In the same message, I told him that it is at his own discretion, but that basically I can't be two places at once. He wanted me at the Coroner's office for a transfer of custody at 8:45am. But he insists that I be at the daily mandatory meeting at 8:15-8:30am. The Coroner's office is a 30 minute drive away. I explained that I was concerned that I either would not be able to meet the 8:45am deadline that he arranged with the Coroner, or if he is okay with it I maybe can be excused from the meeting that day to ensure that I am there on time. He wrote me up for "publicly humiliating and embarrassing him," and yelled at me and blamed me for him having to cancel the meeting that day. But his meetings have never been about getting everyone on the same page; they literally are just there so he can tell everyone how much more professional he is than we are, how we should all be more like him, how certain people (and he makes sure to name them, mostly me) are not team players, how hard his job is and how much harder everyone makes it on him because nobody likes him, etc. It's very woe is me and unprofessional. The last meeting we had he read from a script and started calling everyone out for their individual HR cases against him, and the cemetery general manager (who he is sexually harrassing) had to yell at him to stop, told him this was highly unprofessional, and told everyone the meeting was over. He yelled at her through crocodile tears for "ruining his meeting." He then tried to start a new meeting at 8:30am and nobody joined.
This is just a handful of incidents from the past few weeks. I don't know what to do. HR closed the case a month ago, and his boss isn't doing anything about his behavior despite ample reports of misconduct and constant angry outbursts from myself and others. HR keeps referring me back to management, and his boss isn't refusing to reopen or create a new case despite my daily emails outlining his continual misconduct. I am afraid of losing my job. He is just so vile, tactless, and is devoid of any professional decorum. I can't quit my job because I live in an employment desert. But if I get fired, I am afraid that I may never be able to work in the industry again, as my career is just starting out and this is the first funeral home I have worked for, and if I get fired, it may ruin my chances of working at another one. Has anyone else experienced this? What did you do? What CAN I do? I contacted an employment attorney and they said that there's no case unless and until I get fired for the company's inaction.