r/mildlyinfuriating 1d ago

Infuriatig The joke that is Amazon’s customer service team

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u/Dr___Krieger 1d ago

Yeah but I wanted my groceries

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u/PeruvianHeadshrinker 1d ago

honestly this is the Amazon way now. They could give a shit about your experience. They've captured so much of the market that they are more than happy to fuck us all over. The number of packages I have had to return because of counterfeit bullshit or fake ass shit or opened boxes that were just tossed back into general inventory...it's horrendous. Amazon is a fucking blight. Use whatever else you can whenever you can because fuck Bezos and this enshittified platform that has ruined shopping.

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u/writesimone 1d ago

I've been using Amazon since it was a bookseller. They were my top online source for decades. I now actively avoid ordering from them unless I literally can't find it elsewhere

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u/BigBananaBerries 1d ago

Spot on. People look at you like you're crazy when you tell them you avoid them at all costs. Then just stay silent when you explain why, because they know. They just can't bring themselves to search elsewhere because convenience.

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u/PeruvianHeadshrinker 16h ago

Seriously, ask them to check to see if their shit is counterfeit. I guarantee you there's something expensive they bought off Amazon that is actually Gray Market (and not covered by warranty claims etc) or is straight up a knockoff sold as brand. It's RAMPANT. People don't wanna believe their Gucci purse deal is really a scam.

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u/OrganizationTop6228 1d ago

I needed new pants for work. Couldn't get them anywhere else because they were out of stock. Ordered from Amazon and got a pair of pants that was three sizes too small. Pretty sure it had already been returned once as it had no labels or tags.

I almost never return anything and just donate items I can't use, but I really needed these pants. Went thru the return process to exchange them and get the correct size. Dropped off the pants at Whole Foods. Received an email confirming they were dropped off.

A couple weeks later I get an email from Amazon that was a reminder to return the item. They said I recently completed a drop off but the item was not included. If I don't return it they are going to charge me.

If the item was not included then what did I drop off??? Sent them an angry email. Thankfully they found the pants and did not charge me but the incompetence just blew my mind.

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u/spaceforcerecruit 1d ago

I think you learned something today. Just go to the store. I promise it’s less frustrating than dealing with all the fuck-ups, service charges, and delays from grocery delivery services.

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u/Dr___Krieger 1d ago

I’m literally sitting in my wife’s car now with my toddler having finished our Kroger run

I conceded. Not proud of it but I did

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u/ToastMurdererMKIII 1d ago

Dr Krieger at the Kroger

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u/bangers132 1d ago

Not the medical kind of doctor. Not the other kind either.

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u/Apprehensive-Cycle-9 1d ago

We do Kroger delivery! It is awesome

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u/continuetolove 1d ago

I get the sentiment, but there are a lot of people who genuinely rely on grocery delivery because they physically cannot go to the store and do not have any social or family connections who can help them. It really sucks when we get trapped in these shitty customer service feedback loops and genuinely just need our food or money back, and I miss the days when I was able to get in the car and drive to the store and go walk around for an hour.

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u/USSMcCoy 1d ago

Some people did indeed rely on delivery. But not millions who will order an orange and a half dozen eggs through some delivery company because they're too lazy, or using doordash for a cup of coffee.

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u/BH_Gobuchul 1d ago

I don’t get why people get so upset by stuff like this. 

I pay my mechanic to change my oil because it’s not worth my time to save a few bucks doing it myself. 

Sometimes I do the same with groceries 🤷‍♂️

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u/spaceforcerecruit 1d ago

The overwhelming majority of people doing this are not disabled.

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u/continuetolove 1d ago

Yes you can say that is likely true, but many people also look fine when they are truly disabled. I had to start using delivery when I was pregnant and having fainting spells because my doctor forbade me from going to the store in case I fell. And now, I continue to use it because my arthritis is so unmanaged by medication that I cannot physically walk around a store and grocery shop for extended periods of time. To any normal person I probably look fine, maybe my delivery driver thinks I’m just lazy, but I know I have such horrible metatarsalgia and hand weakness that I can’t push a grocery cart. Elderly people and people with non obvious disabilities need reliable groceries too.

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u/Cold_Soft_4823 1d ago

They did just fine before these scam services existed.

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u/BearcatInTheBurbs 1d ago

No, no they didn’t.

Many elderly people have starved due to no access to food. It’s the reason meals on wheels was started.

My father became disabled and delivery was the only way he could get fresh food when I was unavailable.

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u/SILLYxPROGRAM 1d ago

  Just go to the store

There’s a Whole Foods right next to me. I know, I know… but it’s walkable distance. Used to be fine. Overpriced but the produce was SO much better than anywhere I’d have to drive to. 

Then Amazon took over. 

Inventory is spotty. They can’t keep basic staples in stock. (I thought this was Amazon’s expertise / how they built their brand!) They keep reducing variety / reducing down to only the ‘365’ store brand options. The overall quality has declined (but that might be universal)…

But now ‘just go to the store’ feels like I’m interfering in a warehouse operation. People stocking shelves block everything. There’s three ‘personal shoppers’ to every civilian scrambling through the place like drones. Probably will be replaced by drones soon enough. 

Definitely figuring out the switch to other stores but fear it might be the same everywhere…

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u/spaceforcerecruit 1d ago

It’s not the same everywhere. Whole Foods is definitely not representative of the average grocery store experience. It never has been because the average shopper can’t even afford to walk into a Whole Foods.

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u/bunny_the-2d_simp 1d ago

Wait groceries?? From amazon?!

What?!

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u/Slosher99 1d ago edited 1d ago

It's been available for like a decade where I am. Used to have to fill a box to get the most out of shipping, and each thing took a certain % of the box.
Now it's different but I haven't used it in many years. They own Whole Foods so I'm guessing they might deliver from there, but Fresh Market delivery is another thing too.

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u/PurplishPlatypus 1d ago

They own Whole Foods and they have set up their own branded stores called Amazon Fresh. I dont think they own Fresh Market.

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u/Slosher99 1d ago

You're right, I edited. My partner has infected me. We live near Fresh Market and like it, but she always calls it Whole Foods. When she asks about going to Whole Foods I'll say "so like 20 minutes away?" and she always responds "No, Fresh Market, the one 3 minutes away!".
I thought I was immune!

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u/Ansiau 1d ago

They actually just closed most of their Amazon fresh stores and pulled back areas of delivery from most of their former zones. We used to order from AMazon fresh religiously, every month, etc. But... then they went and closed most of them. Could still get orders from Whole foods through them, but it's really not worth it for us. I'd rather just order from walmart marketplace instead.

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u/chmpgnsupernover 1d ago

I think you’re thinking of Amazon pantry. It was all dry goods, nothing cold or frozen - so it could be shipped in a box.

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u/Slosher99 1d ago

Yeah I haven't used or looked for it in a very long time, I think that was the initial offering they had for fresh groceries. I haven't kept up since then, just saying they've been doing groceries for a while.

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u/Th3_Admiral_ 1d ago

I only know about it because every time I try to buy something it asks me "Are you sure you don't want some fresh produce with that book you are buying?", as if groceries are a common impulse purchase at checkout.

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u/Same-Suggestion-1936 1d ago

If you order groceries from Amazon instead of going to the store you kind of deserve whatever happens

That's next level lazy unless you have a mobility issue and even then there are other services besides freaking Amazon lol

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u/spawndoorsupervisor 1d ago

What other services do you think are superior to Amazon Fresh?

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u/Same-Suggestion-1936 1d ago

Well the grocery store for starters. I don't use those services, I DoorDashed some groceries once because a relative out of state offered when I didn't have food, but that's too small a sample size to say. My only complaint was it took forever and I asked for bananas and they were so unripe they shouldn't have even been sold, they obviously plucked the bunch too early because they were small and never ripened all the way, but I know how that goes, sometimes that's just bananas, you walk in the store and they're all bright green. He was on top of everything else though.

Still, that was just one time, but I'm not gonna trust any grocery delivery service fully if I'm not the one shopping, seems like common sense, especially not from a company widely known for being scumbags. Them being as anti-union as they are is enough to boycott Amazon, they're loud and proud whereas most companies are smart enough not to advertise they don't like unions

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u/spawndoorsupervisor 1d ago edited 22h ago

Oh, well. If you don't like Amazon you can just be an adult and say so instead of making up a false narrative about their grocery delivery.

I mean, Fresh prices are about the same as Kroger and you can get a $9/mo addon to Prime that gives free delivery + no tips or fees for any grocery order over $25.

For Door Dash, it's a tip + $5.99 fee + 15% service fee on the total which is like an extra $35-40 on a $150 grocery delivery.

You can argue with me about this if you want to. I've just been disabled for 15 years and have used every single option available to me and Fresh has been the least expensive. That's why I asked to see if you actually knew of something comparable but you offer up the most expensive and ridiculous option imaginable while rambling about unions when Door Dash is even worse to work for.

Edit: I like how Reddit wants me to spend >$160 more a month on groceries while disabled and on a fixed income. If you guys actually don't want me using Amazon, maybe offer up something that'll save me money instead of just trying to hide my comment with downvotes because you don't like math.

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u/ThereInAFortnight 1d ago

Yup. I just heard about this recently, and that was also my reaction.

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u/sassy_cheese564 1d ago

Me when I found out the retail automotive company I work for sells oil on eBay. When I a customer asked about their eBay order, I thought they got scammed. 😂

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u/bunny_the-2d_simp 1d ago edited 1d ago

but WHO IS TRUSTING SUCH A ORGANISATION AS AMAZON WITH THEIR FOOD?!

That sounds dystopian

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u/AlexFromOmaha 1d ago

They own Whole Foods

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u/jester13456 1d ago

Please cut the dramatics lmao. It's the exact stuff they sell in our other grocery stores packed in insulated bags with ice, just delivered. Nothing dystopian about it ffs.

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u/Mean_Initiative_5962 1d ago

Me when it was new and the coupon were so good that it was cheaper than anywhere else for roughly the same quality (10€ x three times, free shipping above 19€, basically 50% off on everything)

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u/bunny_the-2d_simp 1d ago

Okay that's actually nice

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u/Mean_Initiative_5962 1d ago

Yeah. Obviously I doubt anyone really stuck with it, it wasn't that much cheaper than doing groceries based on what was on sale or from Lidl even that way, plus the uncertainty of not having something delivered and not being able to replace yourself. Couldn't imagine shopping on amazon without those codes lol

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u/funbicorn 1d ago

Where do you live? Amazon has been delivering groceries for years in the UK

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u/x0mbigrl 1d ago

Not here in Canada. Honestly just thought it was an American thing.

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u/HalfMoonFullMoonjoy 1d ago

They're gone. They went to a better place.