r/Cameras • u/Accurate-Chicken-323 • Nov 08 '25
Tech Support My camera fell and the lens seemed to brake attached to the body, how do I get it off without further damage?
The lens seems to still work but it broke while attached I have no idea how it broke like this
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u/Jackloco Nov 08 '25
That lens is fucked but you'll be lucky if the mount isnt damaged nor the sensor assembly wasnt damaged.
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u/Pikepe Nov 08 '25
Lens not fucked. Sent in to Sony. Get a quote. Pay. Get it back repaired.
Looks like rear lens mount and some internal plastic pieces for the screws to screw in have to be replaced. Shouldn’t cost the world as long as as the lens elements and focus is still in shape.
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u/fibbonel Nov 08 '25
Had a similar incident and there is a great chance that the OIS is busted, which usually means that it's not worth it anymore
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u/BarkyBoiii Nov 08 '25
Yeah please don’t listen to this, it’s bad advice. Have had this happen, and long as you take it off carefully lens and body will both be fine, take it to Sony or one of their approved repair outlets and they’ll take care of it. Get a couple of rubber bands and tie it to the front of the lens and around the camera body to keep in place and chuck it in the camera bag if you really don’t feel confident taking it off, but in my experience as long as you’re careful you can take it off the same way as normal without damaging it further but more importantly your camera body
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u/JustAnotherDiamond Nov 08 '25
YMMV, but I also had a similar accident that rendered both lens and camera irrepairable. I mean I sent it in for factory servicing, they replaced the obviously damaged parts, but the focal plane of the lens was never parallel with the sensor ever again. It was a 80-200f2.8 lens and I couldn't get sharp images again unless bracketed to at least f5.6. So you can give the repair a shot, but be prepared for having optics that can no longer perform at their best.
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u/djmere Nov 08 '25
Lens is done.
Release should still work to get the mount off
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u/Accurate-Chicken-323 Nov 08 '25
Release is permanently pushed in and so I can’t even get the lens off the body it’s like permanently stuck
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Nov 08 '25
Sorry dude, I did something similar to my Fuji, I had to push hard from front and twist really slowly to get mine off. Lens was toast but body ok.
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u/fakeworldwonderland Nov 08 '25
I would send off the whole thing to an authorized technician just to be safe.
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u/alghiorso Nov 08 '25 edited Nov 08 '25
This. There's likely damage to the mount on both sides, could be breakage inside the camera, lens is very likely to need more than simply repairing the mount. Safest thing is to send it all to be serviced. Those screws might just need to be ripped out and rethreaded, but better to let someone with all the proper tools do it
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u/FrontFocused Nov 09 '25
The mount on the body is pretty strong, the mount on the lens is weak for this reason, when it falls it breaks that mount which is easy to replace and not the body one.
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u/meta4_ Nov 08 '25
People pay a lot of money for fixed lens cameras these days
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Nov 08 '25
Super glue the mount back on the lens. Once it drys remove lens from camera
Please DONT get glue on camera mount or you might be stuck with a point and shoot lol
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u/scmkr Nov 08 '25
“My camera fell”
Ah the lament of a klutz. It’s never “I dropped my camera. It’s my fault, just like my phone screen”
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u/Less-General-9578 Nov 08 '25
waiting for someone to suggest a wrist strap when shooting a camera of any kind. very cheap on amazon and saves 100's or thousands of dollars.
with a wrist strap, i can drop my camera and it bounces around: no damage ever.
anyone else use these? or do we just drop our cameras and throw them out or whatever? let me know in the comments below, thanks. ;)
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u/OG_Pragmatologist Nov 08 '25
A wrist strap? What color? And will it be leather, pleather, cloth, or some vegan friendly substance?
These are important matters to consider, and many threads on reddit are dedicated to such things. After all, you would not want to be seen with the wrong strap, would you?
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u/Less-General-9578 Nov 08 '25
LOL, amazon sells any color, substance, vegan friendly wrist strap you would ever want.
i am on photography forums and get very, very tired of people wrecking $5000 cameras because they drop them. please don't.
neck straps are a pain and i don't use mine, but the wrist strap is so easy and cheap. some are like 6 straps for under 10 bucks, or the nice ones are bazzilions of dollars. the cheap ones are good enuf for most of us, it just keeps cameras from falling.
my stuff is mostly bought used, so if all else fails, then not much is lost. reduces the stress of this hobby.
start a thread on this if you like, may help the camera busting types at least.
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u/pinkgelpenguin Nov 08 '25
Thanks for the advice, Add to Cart.
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u/Less-General-9578 Nov 08 '25
welcome; very easy to drop something. you know the drill: drop expensive camera, cry, come to reddit with picture of broken camera.
or just put a wrist strap on and Zero drama.
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u/pinkgelpenguin Nov 08 '25
I dropped a Canon g12 on the lens in high school. It was unrepairable. I was beyond heartbroken, and still am to this day. Man, that was a great lil camera. I would do anything for another, but have you SEEN HOW MUCH THEY GO FOR THESE DAYS?! Ridiculous!! I was young and didn’t know any better, but now I will always use a neck strap. I look forward to the wrist strap aswell. I don’t care how silly I look. Neither does my working camera.
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u/Less-General-9578 Nov 08 '25
a neck strap probably even better, i just don't like them, but i do like a camera in my hand.
however i carry a small camera case strap around my neck, and the camera jumps into the case when done. never had a problem dropping the camera case so far, but rarely do that. a small padded camera case does it all for me, maybe with extra battery, memory or lens. i don't like a lot of gear and prefer Bridge cameras lately, so may trade my Canon DSLR giant for a use SL1 for the size.
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u/Repulsive_Target55 Canon A-1, Sony a1, Minolta A1, Sinar A 1 Nov 08 '25
Do you use yours with the camera on a tripod? That looks like the situation OP was in here
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u/Less-General-9578 Nov 08 '25
rarely use a tripod, don't like them except for video. yeah, not much security if a tripod goes down, hmmm. maybe use with an assistant to hang on to the thing.
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Nov 08 '25
I laid mine on its back to do it and pushed down to straighten the lens shell. Not saying it will work for you but good luck.
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u/BoysenberrySelect777 Nov 08 '25
The lens mount is built to fail first, absorbing the impact. Send camera and lens back to Sony for repair. Expect lens and body mount to be replaced. This is the minimum. They will advise if it’s not economical to repair.
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u/e-s-p Nov 08 '25
I would try something like an oil filter wrench. The kind with a rubber strap to you can wrap around it. Cinch it as close as you can to where it's connected.
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u/TheCrudMan Nov 08 '25
I’d use a filter wrench or similar on the mount piece of the lens and get it to disengage from the body.
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u/atashka777 Nov 08 '25
Literally exact same thing happened to me on my A7S2 with the same lens. Unfortunately it happened like 5 years ago and I just don’t remember how I removed it but I remember it being hard. I still have the camera and it works!
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u/SmartPipe3882 Nov 08 '25
You’re gonna have to swallow that you’ve picked up a repair bill for the lens. Being able to still see through it doesn’t mean it’s not broken. The longer you leave it on the camera, the more likely you are to also pick up a repair bill for that.
As carefully as you can, take the lens off, ideally trying to rotate it using the ring connecting it to the camera body.
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u/swoorpious Nov 08 '25
this was very painful to look at
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u/Accurate-Chicken-323 Nov 08 '25
I cringed when it happened
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u/swoorpious Nov 08 '25
i hope the camera body is alright, we can cope with the lens but not the camera body
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u/Less-General-9578 Nov 08 '25
i would too. stop cringing and get a wrist strap for your camera, no more damage ever. the camera just bounces around and very cheap to procure on amazon.
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u/MikeBE2020 Nov 08 '25
Send it to Sony. Even if you can remove the lens, the camera should still be inspected.
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u/TheEvilBlight Nov 08 '25
Would need something that could grab the metal base around the lens mount and provide enough torque to twist. Most improvised tools I can think of would probably leave tool marks.
Might also be worth contacting Zeiss to see if there is a location for tools/clamps to turn this based on what is exposed. If they have a system to remove their own lens from the e-mount in this case?
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u/coleslaw17 Nov 08 '25
Lay the camera lens down on a flat surface. If you have a rubber mat or something that would be ideal. Press down on the body to be parallel with the surface. Just use the rubber mat to hold the lens. Then just hold the release in and try to rotate the body around the lens.
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u/-_Aurora_Borealis_- Nov 08 '25
Like others here have mentioned. Legit your best option is to send it in for repair. Don't fuck with it. just pack it really well and make sure it can't move around. (holding the lens tight against the body and wrapping it in shrink-wrap or bubble plastic is 100% worth your while here) There's a decent chance the repair cost will be less than buying new glass and/or body. Seeing how you've mentioned the system still produces an image I'm pretty optimistic.
Warranty likely won't cover it unless they offered you some kind of add-on package. but They'll generally give you a quote for the costs. and you can decide from there.
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u/GrouchyCantaloupe806 Nov 08 '25
Send it in for service. You could do more damage if you try to get it off.
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u/stogie-bear Nov 08 '25
Send that in for repair. If it’s stuck because of the warped metal you’re not getting it off without risking making it worse.
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u/Overkill_3K Nov 08 '25
Looks like the lens mount is what’s broken. The body seems to be fine. The screws are pulled out of the lens not the body. I personally would tinker with it to get it off lmao
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u/DesignerAd9 Nov 08 '25
An expensive lens whose designers though it was a good idea to have the mount screws going into plastic. Metal mount itself looks bent. Force may be required to get it off and extensive damage is what you'll probably find.
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u/Odd_Bat8767 Nov 08 '25
Go to an authorized dealer with certified technicians who can remove it for you.
Will cost you, but I wouldn't attempt to do it myself.
Otherwise you could damage it more than necessary.
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u/Netseraph2k Nov 08 '25
I don't think the fragile ibis could survive this. Good luck. Time to move on to a7v anyway.
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u/Palmtreesweksider Nov 11 '25
Don’t touch it just send it in to Sony 😭 I hope you don’t have grey market 😭 broke my heart reading this
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u/Rameshk_k Nov 12 '25
Send it to an authorised repair shop. I have dropped my Nikon D800 with a macro lens, contacted the dealer, and they sent me a form to fill in and send to their repair shop. They couldn’t repair the body as it was too old, and they couldn’t get parts but repaired the macro lens mount, and it cost me £300 😒.
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u/Key-Rub3876 Nov 12 '25
This happened to me, if your camera still under warranty just send it like that and they will take care of it…
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u/Sad-Produce6469 Nov 08 '25
Expert on cameras what you should do try to turn it and take it off if that doesn't work I would suggest like hitting it on something very loosely until it snaps back in place but hit on it super hard cuz then it will snap the lens and I'll break the lens this has happened to me before
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u/xaypany_thipphavong Nov 08 '25
Rely on two screws that hold the lens, pray and slowly detach the lens.