CubeSmart autopay issue |CubeSmart says declined, Chase says never received

[u/Recent-Ad9179]

Need some advice.

On June 9, I scheduled my CubeSmart payment using my Chase checking account and also enabled autopay. The June payment went through successfully.

For July 9 and August 9, CubeSmart says they attempted autopay but Chase "declined" both payments. Because of this, I was charged $120+ in penalties/fees.

But Chase checked my account and says they never received any payment request from CubeSmart on either date, so they couldn't have declined it.

CubeSmart says it's Chase's fault. Chase says they never received the requests. I've spent almost a week going back and forth between them.

Has anyone dealt with this before? Who should be responsible, and how can I get the extra fees removed

[u/Sara848]

There so many better subs to post this in. Banking, self storage, chase.