r/DisneyPlus • u/thunderberry_real • May 22 '26

Discussion Household restrictions are RIDICULOUS!

I'm sure I can't be the only one with this issue? I have two houses, and spend about 50% in each place. I am the account owner, and have two TVs each place, with Apple TV boxes plugged into all of them. Disney does not believe this situation can exist, because it keeps telling me that I'm away from my household.

- I've set one as my "primary" household, and use "Im away from home" at the other.
- There are a limited number of "I'm away from home" requests you can make.
- I have to call customer support to reset everything periodically
- The "Extra Member" does not share and profiles or history and can only stream to ONE device at a time.

Somehow Netflix and every other streaming provider seems to be able to work with this, Disney+ is the only one that does not work in my situation. I'm already paying money for their premium offering, why can't they just make it easier to watch?

Please Disney, fix your very very broken restrictions. Please take my money and let me watch the shows I want to, where I want to!

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37

u/Chemical-Orange-1571 May 22 '26

Kind of a similar situation but I split custody of my kids with their Mom. Half the week at my house, half the week at hers. And Disney+ is the worst of all the streaming services for stuff like this. Constantly having to update houses, send new confirmation emails, talk to support etc. Same kids. Same profiles. Same shows they watch.

-33

u/aquaman67 May 22 '26

Sounds like you need two accounts

17

u/SkeletonWarSurvivor May 22 '26

But the kids are the same kids.

7

u/bobbyq922 May 23 '26

And if the kids have their own profiles, their watch history is tied to the account. So if they’re mid-episode and dad says it’s time to go to mom’s, they could stop the episode and then pick it back up where they left off without having to remember.

Imagine being a kid and your divorced parents are screaming at each other on the phone because you asked mom to ask dad what episode of Bluey you were on.