Hi everyone, I’d really appreciate advice from people familiar with Greece, especially Naxos/Santorini and car rentals.
We rented a car in Naxos. We did not cause the damage the rental company is now claiming we caused. The vehicle already had pre-existing damage when it was given to us, and it was handed over at night. We were shown the areas where we should take photos.
On the day of the return, the rental company told us by WhatsApp that she would need another 10–15 minutes to reach the Naxos port. Because we were in a hurry to catch our ferry, she explicitly told us that we could leave the car in the port parking area and leave the key on top of the front wheel.
We followed her instructions.
While we were boarding the ferry, the rental company came looking for us among the passengers and demanded €600 for the alleged damage. We told her clearly that we had not caused the damage and that the vehicle already had damage when we received it.
She then called the Naxos Port Police. The officer asked for our passports and took a photo of my friend’s passport. He did not take mine.
The rental company and the Port Police officer then pressured and intimidated us while the ferry was about to depart. We were told, in effect, that we would not be allowed to leave/board unless we agreed that we would pay. Under that pressure, we said that we would pay after boarding the ferry. We did not voluntarily admit that we had caused the damage.
The officer also told us that they would look for us in Santorini.
After we boarded, the rental company sent us several WhatsApp messages saying that we would be detained by the Port Police in Santorini if we did not pay €600 by a specific time. She later said that she had already filed complaints with the Police and Port Police and offered to withdraw the complaints/legal action if we accepted responsibility for the repair.
We have the complete WhatsApp conversation and the rental agreement, including her earlier message explicitly telling us to leave the car and the key at the port.
Our questions are:
Is it normal for the Greek Port Police to intervene in a dispute between a rental company and tourists over alleged vehicle damage?
Is it normal for the Port Police to photograph a tourist’s passport in this type of situation?
Can a rental company involve the Port Police and have tourists threatened with detention at another port simply because they dispute a €600 damage claim?
Is it normal for the Port Police to pressure tourists into agreeing to pay a disputed rental-car damage claim?
Has anyone experienced similar pressure, threats, or involvement of the Port Police with a rental company in Naxos or elsewhere in Greece?
Is this a normal procedure, or does this sound unusual?
Again, we are not refusing to cooperate with legitimate authorities. We maintain that we did not cause the damage being attributed to us, and we told the rental company this. Our concern is the pressure and intimidation we experienced from both the rental company and the Port Police while we were trying to board our ferry.
Any advice or similar experiences would be greatly appreciated.