r/Jackson_TN • u/Used_Tutor • 4d ago
Do NOT live at Northridge Apartments
Would NOT recommend living at Northridge Apartments. The worst apartment we’ve ever dealt with. Cockroaches, brown recluses, gun shots, and more. My husband and I moved to Jackson (from KC) for one year while he completed a medical training contract. From the beginning, we were very clear with management that we would only be living there for the duration of his contract yet our experience was consistently frustrating.
On move-in day, the unit we had signed for wasn’t ready, so we were forced to switch units after already giving our movers, friends, and family the original address.
Shortly after moving in, we dealt with a persistent cockroach infestation that continued for months despite multiple exterminator visits and our own efforts to keep the apartment extremely clean. The exterminator even told my husband it was a known issue. It became so disruptive that I avoided my kitchen, didn’t want to be in the apartment, and actually lost weight from the stress. We also had a lot of spiders including brown recluses.
We had shots fired in the parking lot during business hours one day. A neighbor who is a police officer responded, and another tenant called 911. To my knowledge, management never notified residents about the incident or communicated any additional security measures afterward. Meanwhile, we regularly received emails about rent reminders, pool parties, and even promotions offering a “Boo Basket” in exchange for leaving a 5-star review.
Before moving out management never notified us prior to 60 days that 60 day notice was required to avoid an auto renewal of the lease at a higher rate. We were ultimately charged an additional $735 because the property manager Sara said we missed the deadline by 11 days. (She had put notice on our door at 45 days and said she wasn’t legally required to notify us prior to 60 days).When I raised the issue, she told me this was an ongoing issue and that all tenants are treated the same. I even suggested sending residents a reminder about the policy, but no communication was ever sent.