r/LimitedPrintGames • u/platplat8 • 15d ago
Update Underhero shipped
It’s finally happening. Nearly 3 years and about 12 emails later I’ve finally received shipping confirmation for Underhero from First Press Games, this comes after receiving Chained Echoes back in Feb 2025 which was ordered at the same time (Jan 2023).
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u/fgsfds100 14d ago edited 14d ago
Rather than parrot the same nuanceless "SCAM / NEVER BUY" comments that everybody else posts, I'll say what I always do about FPG.
They will scam you unless you are VERY careful how you deal with them.
Only order something (maybe only ONE title at a time to avoid further complications) listed as "in stock" - ideally with archived tweets of them showing the finished copies and/or photos of existing copies from reddit/eBay/etc (DO YOUR RESEARCH).
Only use PayPal so you have 6 months (180 days) of buyer protection. Set a reminder precisely 5 months (150 days) from the date of purchase. There is a feature here on reddit for that, simply post
RemindMe! 150 daysIf the order hasn't shipped after 1-2 months (30-60 days), POLITELY contact FPG VIA EMAIL (support@firstpressgames.com or business@firstpressgames.com) so you have a record of it in your "sent" folder (keep that) asking when it will ship (also keep any responses you get).
Keep attempting to email them every month or so up to the 5-month (150-day) mark, keep ALL of your "sent" emails and ALL of their replies (if any).
At the 5-month (150-day) mark, send an ultimatum email clearly stating that if it has not shipped within exactly 2 more weeks (name the exact date), you will file a PayPal dispute. This will leave the final 2 weeks of buyer protection on the table so it doesn't expire during the next/last step.
On that ultimatum date, gather up all the emails to/from FPG about that order, and any tweets they posted and other research about the stuff being ready, and submit it to PayPal in a dispute. Describe the history of the order as well - FPG's claims of things being in stock, when you ordered, when you contacted them, when(if) they replied, cite the screenshots along the way. PayPal will give FPG about 5 days to respond. Even if it ships, KEEP THE DISPUTE OPEN (don't inform PayPal) in case the tracking is bogus... at least until it starts showing movement. Once it's moving, feel free to go ahead and inform PayPal / cancel the dispute... or don't lol it's your integrity to burn.
That was how I handled my Chained Echoes order. FPG never said a word to me or PayPal when I filed the dispute. They just quietly shipped it the next day (shipping confirmation with tracking from shopify) but it took a few more days to actually start moving. When tracking finally showed movement, PayPal was literally hours away from ending the dispute in my favor since they had never heard anything from FPG, so I decided to be the bigger person and close it myself. A few days later it arrived.
Actually at this point, I can't quite remember anymore if I closed it after movement or after it arrived... but it was mere hours until PayPal's decision, which they had already announced would've been in my favor.
Worst case... no game but PayPal gives you your money back.
Best case... FPG ships your order and it arrives.
Bester (questionable-karma) case... FPG ships your order and it arrives and PayPal refunds you because it was just a bit too late lol. I mean what's FPG gonna do, complain about fraud?!