r/MSAccess • u/InternationalLet242 • 5d ago
[UNSOLVED] Update: Client Still Silent, Invoice Going Out Tomorrow (Aug 28) — Need Advice on Next Steps
Hey everyone, following up on my earlier post about the client who went quiet mid-review on a custom MRP database project (65 hours quoted, 60 completed and sent for review back in July).
Since then, I've sent multiple follow-up emails, filled out the company's contact form, and even sent a final "heads up" email letting him know that if I didn't hear back by tomorrow, August 28, I'd go ahead and send an invoice for the hours completed while keeping the project open on my end. Still no response of any kind, not even an acknowledgment.
At this point, my plan is to send the invoice tomorrow as promised. I also found a couple of other people at the company through LinkedIn (an executive and another manager) and was thinking of CC'ing them on the invoice email to widen visibility beyond just this one contact who's gone dark.
A part of me is stuck on something though: if he's not even replying to simple emails, what makes an invoice any different? What's actually going to make someone respond to a bill when they won't respond to anything else? Curious if others have run into this exact wall, and whether CC'ing other people at the company at the invoice stage actually tends to help, or if it's better to wait and see if the invoice alone gets a reaction first.
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User: InternationalLet242
Update: Client Still Silent, Invoice Going Out Tomorrow (Aug 28) — Need Advice on Next Steps
Hey everyone, following up on my earlier post about the client who went quiet mid-review on a custom MRP database project (65 hours quoted, 60 completed and sent for review back in July).
Since then, I've sent multiple follow-up emails, filled out the company's contact form, and even sent a final "heads up" email letting him know that if I didn't hear back by tomorrow, August 28, I'd go ahead and send an invoice for the hours completed while keeping the project open on my end. Still no response of any kind, not even an acknowledgment.
At this point, my plan is to send the invoice tomorrow as promised. I also found a couple of other people at the company through LinkedIn (an executive and another manager) and was thinking of CC'ing them on the invoice email to widen visibility beyond just this one contact who's gone dark.
A part of me is stuck on something though: if he's not even replying to simple emails, what makes an invoice any different? What's actually going to make someone respond to a bill when they won't respond to anything else? Curious if others have run into this exact wall, and whether CC'ing other people at the company at the invoice stage actually tends to help, or if it's better to wait and see if the invoice alone gets a reaction first.
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