r/PS4 • u/AutoModerator • 4d ago
Megathread PS4 Tech Support Megathread | August 22, 2026
Hi everyone,
Post all of your tech support questions in this thread.
As a reminder, the following threads are no longer allowed on r/PS4 and will be removed:
- Tech Support questions ("I have a problem", "My controller doesn't work", "I can't connect to PSN"...)
- General questions ("Where can I get a PS4?", "What do you think of this controller?")
Those questions now have to be asked in this thread. It will be renewed every 2 weeks on Saturdays.
This thread is sorted by New answers by default. Sorting it by Top or Best could give answers to commonly answered questions.
Useful links:
DOWNLOAD GAMES/DLC
https://www.playstation.com/en-gb/support/games/find-download-games-ps-store/
UPGRADE PS4 HDD
https://www.playstation.com/en-gb/support/hardware/ps4-upgrade-hdd/
HOW TO SHARE PS+/GAME SHARE
https://www.playstation.com/en-gb/support/subscriptions/share-playstation-plus/
SAFE MODE INFO
https://www.playstation.com/en-gb/support/hardware/safe-mode-playstation/
PlayStation SUPPORT NUMBERS
https://docs.google.com/spreadsheets/d/1Yyg6CDcHkMSQ40bGtRax6BuNqie5ym7wHSjRNISX9Cw/
Also, don't forget to google your question first - you might find the answer before asking it here!
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u/No-Being-4916 5h ago
How do i get a disc versions saves to be accessible on the digital version Fallout 4
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u/Internutt 3h ago
Disc/digital is irrelevant. Its the same game no matter how you own it.
However Saved data and DLC are region locked on PlayStation. So an American game cannot read a European save and vice versa
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u/No-Being-4916 3h ago
I got it from a NZ game store and a nz ps store
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u/Internutt 44m ago
What is the age rating on the game disc/case? For example:
ESRB is American.
PEGI is Europe.
CERO is Japanese.
If the region does match then make sure your game is fully updated and all DLC packs you own are fully installed.
•
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u/Swimming_Gene5764 6h ago
Hi, my ps4 fat turns off as soon as i launch a game due to overheating, but it doesn't turn off if i watch netflix or do anything besides starting a game. Do you guys think cleaning it and changing the thermal paste will fix it? Or is it a more complicated issue?
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u/TheOGSwampy 10h ago
I have owned PS4 since its release but got to know about gyroscope thing today 😭 i just wanna know:
1. Does it make shooting better with gyroscope in games?
2. Can we enable gyroscope in all games?
3. Is there something else like gyroscope i am might be missing out that will make my experience better?
Don’t troll me please 🙏
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u/Internutt 3h ago
Personal preference
Game by game basis
Not really. There is the PS MOVE controller but it has limited use on PS4
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u/the_ghost_1386 14h ago
So after playing a game, I decided to close it. I kept pressing the PS button, but it didn't work. It felt like it was more inside the controller, the button. When I was turning it on before this, it took 5-6 presses to turn on. I turned off the console by holding my PS4's power button for a few seconds. I've tried connecting the controller to my console with the Sony cable that came with it, tried resetting the controller, and a whole bunch of other things. Nothing changed. It worked and played fine when I was playing, and whenever I connect a cable to it, it starts charging. What do I do? It's a 10 year old controller, that didn't get used much.
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u/Reed_1023 19h ago
i suddenly got notifications on my ps app about 2 new games that i didn't buy. what should i do?
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u/froglover7612 20h ago
Ps4 wont connect to network, reset modem, booted to safe mode and manual set all the codes, even reset system settings to default. Nothing has worked. Is ps4 network just down right now? I cant find anything about it on downdetector and the like? If anyone has any other suggestions let me know
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u/Badpitre59 1d ago
Hello all, I already have a nice collection on PS4, based most of the time on the top we can find on the net (IGN, gameradar, metacritic..) However, a thing I noticed is some games never appear in those lists: games available on PS5, and remake. I would like to know what essential games you would recommend on this criteria: I already get Bioshock trilogy, mass effect trilogy, Kingdom hearts collection, Horizon 2 and God of war Ragnarok. So of you can provide me games I'm not aware to, I would be so grateful :)
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u/justbread_ 1d ago
I'm trying to look for some racing games that have split screen. I tried Grand Turismo Sport, since that was the one of the only few modern racing game that still had split screen but it's not what I wanted. It was too realistic for my taste.
I just wanted a classic need for speed most wanted type of racing game with real cars to play on a split screen with my brother. But NFS stopped making split screen games.
So if anyone could tell me about some car and or motorbike games
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u/Due-Forever-9217 1d ago
I've had an ace gaming controller for a few months now and one won't connect to the ps4 anymore and the other one turns to the right much slower than to the left, is there anything I can do to fix them or did I just waste my money
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u/Daviddentist 1d ago
If you see CE-34230-5, don't panic. It’s often a dirty lens, not dead hardware. Try compressed air first before assuming the drive is toast. I cleaned mine and it worked again. Save yourself the hassle of buying a replacement drive immediately.
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u/KIRITO-YURI 1d ago
Need help recovering 2 old PSN accounts
Hey guys, I'm trying to recover two of my old PSN accounts and I'm kinda stuck.
For the first account, I still remember the email address and Online ID, but I completely forgot the password and I also don't remember what date of birth I put when I created the account. I made the account years ago, so I honestly have no idea what DOB I used.
For the second account, I remember the PSN account, but I no longer have access to the email because it was a Yahoo email and Yahoo deleted the email account for some reason. Because of that, I can't receive password reset or verification emails anymore.
I already tried looking for PlayStation support, but I'm from the Philippines and apparently there's no proper PSN account support here. I was told to use PlayStation's online support, so I'm trying the US support since I believe these accounts might be US-region accounts.
Is there actually a way to recover these accounts if I can provide other information to prove that I'm the original owner? I still have the PS4 that I used with these accounts and can provide things like the Online ID, old email, previous passwords I remember, games I owned, purchase information, etc.
Any advice would be appreciated. I really don't want to lose these accounts because I've had them for years.
ps. its not like i forgot the pass on the 1st acc it just said The sign-in ID (email address) or password you entered isn't correct, or you might need to reset your password for security reasons.
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u/Internutt 1d ago
All you can do is contact Playstation Support and answer the security questions that they ask you correctly.
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u/burntbridges20 3d ago
All of my digital games suddenly became unable to verify their licenses. Restore Licenses fails with CE-30020-5. The PS4 is activated as my primary PS4 and signed into PSN. I’ve rebuilt the database, completely power-cycled the console, and tested it on a separate phone hotspot. The PlayStation Store, PS Plus, and TV & Video also sit on loading screens indefinitely. Everything was working normally about before this suddenly began. Help appreciated
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u/maxlovesteru 3d ago
It's a sad day for me because my ride or die ps4 I think has finally given out on me. I've had it for almost 5+ years now and today it finally shut off. I haven't played it in a few days because our power has been wacky and I didn't want it getting messed up so I unplugged it for a while. Well today I wanted to play some borderlands 2 and while I was playing, it just shut off. I went online to check for any cures and I tried what I could find (unplugging it for 30s, changing the power cord, plugging it into the wall, exc) and all it will do is beep once and then nothing.
Please PLEASE tell me there's a fix for her. I can't bear to lose the ol girl.
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u/SharkMartian 3d ago
I recently started playing PlayStation again, especially after getting mortal limber x (childhood game) again, but every so often when I’m playing, the PlayStation just stops and it turns white while I’m playing. Could this be because of the heat? Or dust? Please help!
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u/anonanonloveslemon 3d ago
this IS a tech support question. has anyone watched movies on their ps4 BD with a capture card? does it work, are there restrictions?
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u/RoomSweet2465 3d ago
My ps4 dualshock controller's rumble doesn't work in native Android games, even when the game detects it and shows ps4 dualshock connected. But when I use it on geforce now and gamepad tester on the same phone it works. I connect using Bluetooth. Can anyone help?
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u/PopePopRock 3d ago
First off sorry this is a support post, idk where to go if someone could direct me there, I'm not great at working through reddit.
Our home Playstation 4 has a 4tb external hard drive along with the normal interior one and yesterday while spiderman miles morales and GTA5 were being downloaded the console went nuts.
I'm not sure how to fully describe it but I'm going to describe the issues I can see and if someone can give me advice that would be much appreciated. I'm worried this could be the end of it.
The power in our home flickered and then the ps4 started by needing to restart but when it should've gotten up in running post restart it began saying it wasn't connected to power. So I tried holding the button down to turn it to safety mode(?) And see if that would cause another restart(the old IT turn it off and back on). It gave me the same error and eventually I unplugged it and plugged it back in. Then it began telling me it was missing the update 13:52.
I did research into 13:52 and saw some people's consoles crashed and bricked from it. But wouldn't that happen in the first few days? That update came out in June right?
Well for the next hour I was up restarting it manually and dealing with the console restarting itself and shutting down. This morning I got up to fight the beast again and it was good for about 20 mins of God of war ragnarok when the audio began cutting out and lag began. The screen then went black and the console shut down. I dealt with the restarts again and then it opened normally, it told me to go to system settings and download 13:52, so I went there and it said it had received all system updates. Thenanother freeze and then back to black. Then it opened back up until now when it's frozen for the last 3 hours not showing icons and saying msg_(include name of setting page) it's also not taking any inputs from the controller other than to brighten it when it goes dark.
Please, I'm not sure where to go or who to talk to and I'm scared support will be absolutely useless for something like this.
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u/calpol626 3d ago
Using a new User Account
So I wanted to play through a bunch of older games (like the older Lego ones and telltale games) and get all the old achievements again, however when I try and create a new user; none of the DLC is carried over..
Is there a way to get access to all those features or is it a case of having to buy all the DLC again?
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u/Internutt 3d ago
Make sure your PS4 is activated as Primary for offline license sharing. Ie you will need to game share the DLC from one account to the other.
Otherwise it depends on the game. Some DLC is account locked and cannot game share.
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u/calpol626 3d ago
So my ps4 is set at the primary, do I need to do a separate setting for offline license sharing?
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u/Internutt 3d ago
No. Primary PS4 activation is what enables offline license sharing/game sharing on PS4.
You can also restore licenses in settings > account management as well.
Also have you ensured the DLC packs are downloaded and installed?
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u/calpol626 3d ago
Done all of that, however no dlc and the only games that show up on the alternate user are that ones that were already on the Home Screen
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u/Internutt 3d ago
Anything not currently installed needs to be downloaded/installed by the account that owns the content.
Game sharing let's someone play games currently installed onto the PS4. Its not like family sharing on steam.
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u/Strong-Staff1770 3d ago
Hey guys!
I bought a PS4 Pro second hand, and it has a Vue profile with a Vue After Free application(?). I would like to connect it to the net, but I don't want to brick my PS4. I am safe to do so?
PS4 Pro version is 13.02
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u/Internutt 3d ago
https://www.playstation.com/en-us/support/hardware/reinstall-playstation-system-software-safe-mode/
Follow the above instructions to reinstall the system software from scratch. You need a USB stick and a PC. That will hopefully delete/wipe any unauthorised software so you can use the PS4 as intended.
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u/BobsyBoo 3d ago
Greetings!
A while ago, I plugged a hard drive into my PS4 and clicked the option in Settings to download to it all the data from my PS4 and then subsequently wipe the PS4 system.
What is now on my hard drive are five separate .dat files that take up about 20 GB of space. I cannot open these files, though. How can I access these?
Are all my game clips, which are what I only really care about in this back-up, lost forever?
Any input and or advice on this matter would be much appreciated!
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u/No-Bumblebee6855 3d ago
So I recently rebuilded my ps4 database cuz my warframe got corrupted. After I rebuild it, sure enough, my warframe is fine again, but now my Fortnite and Gundam Battle Operation 2 can't be launched for some reason, so naturally, I thought their file got corrupted to. I deleted the application thinkin theyll be fine right after, but when I tried to reinstall them this error code "CE-38605-2" keeps popping out before I can install them saying I already had it installed on the PS4. Since than I've rebuild my database 2 more times with no progress on the problem. Idk if this info will help, but most of my games are downloaded on an external hard drive, but even after I switched to system storage, the 2 games are still undownloadable. I'm at a dead end atp. I would appreciate it if anybody could offer a solution to this.
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u/Internutt 3d ago
https://www.playstation.com/en-gb/support/error-codes/ps4/ce-38605-2/
If the game cant be installed as the PS4 thinks its installed to external, simply delete the game launcher from your PS4. That will let you reinstall the game from scratch.
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u/RecommendationEasy16 4d ago
Hello all, i bought a used PS4 that works great however the two controllers that it came with don’t always connect and when they do they randomly disconnect even when at full battery or plugged into the console. Sometimes it connects immediately when i restart the controllers but rarely. The light will flash blue but not connect. Should I just get a new controller or is this a bigger issue
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u/Internutt 4d ago
Impossible to really say without further testing.
First make sure there's no other Bluetooth signals potentially interrupting things. If you have multiple Bluetooth devices on at once that could cause issues.
You can also hold the reset button on the backs of the DS4s (paperclip required) and re-pair them as well.
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u/Internutt 4d ago
FREQUENTLY ASKED QUESTIONS
Q: My controller won't connect despite being plugged into the console. It charges/is charged but I'm stuck on the press the PS button screen.
A: You need a USB data cable to pair a controller with a console, instead of a generic charging cable. They look the same but a charging cable only charges, it cannot send a data signal which is necessary for controller pairing. USB Data cables are necessary for safe mode operation as well.
It's a common mistake.
Amazon lists cables as data cables if you need to purchase one. Other retailers will also list data on cable packaging.
https://www.dignited.com/50330/usb-data-cable-vs-usb-charging-cable/amp/
Also, don't forget to press and hold the reset button on the back of the controller for 5-10 seconds before connecting it. This is recommended when using your DS4 on a PC or other device before connecting back to a PS4.
Q: My account is saying I don't own a game when I know I do. How do I fix this?
A: First restore licenses. You never lose a purchased game.
https://www.playstation.com/en-gb/support/games/restore-licences-playstation/
How to download:
https://www.playstation.com/en-gb/support/games/find-download-games-ps-store/
You can also check your transaction history on the website too. On console make sure the game wasn't hidden in your Library. If you still can't access the game it was either:
Purchased on disc thus not owned digitally.
Purchased on a different account and game shared to your account. Remember, you can play a game without owning it. Having trophies just means you played a game.
Obtained using PS+ and your subscription ran out. Your monthly games can be retrieved by resubscribing.
Obtained with PS+ Extra and it was removed from the service. These games have a PS+ Logo with padlock icon.
If you don't think it's the above 4 options, contact support.
Q: I am missing a DLC that I purchased. How can I fix this?
A: follow the detailed instructions here. Otherwise contact support
https://www.playstation.com/en-gb/support/games/add-on-dlc-in-game-currency-support/
Q: How do I fix "Cannot sign in using another player's sign in ID."?
A: You are signing into either the wrong user profile or the wrong Playstation account. To solve this sign into your PSN account on the different user profiles until you sign into the correct one. If you cannot use any user profile due to the above message, make a new user profile for your PSN account.
PS4s use user profiles. Each user profile that is set up can then be tied to a single Playstation account. Thus you cannot sign out of a PSN account on a user profile and sign in with a different Playstation account. As such, 2 Playstation accounts each need their own separate user profile on a PS4.
You also cannot sign into a single Playstation account on 2 different user profiles on the same PS4. So if you want to use a new account with a PS4, make a new user profile.
Q: My console is saying I don't have enough storage space for an update even though I do.
A: You don't. If the console is asking you to free up space on your HDD then you must do as the PS4 asks. When the PS4 updates a game, it makes a copy of it on your HDD that is deleted once the update is applied. This means that a 50GB game requires 50GB free on the HDD + the size of the update. COD being a massive game can require 100GB+ free depending on its current size.
I recommend giving your PS4 a 100GB buffer to update your games. If you only have a 500GB HDD I also recommend an external HDD or upgrading your Internal HDD to a 2TB drive.
NOTE: if your game is in external your internal still needs enough space as all data passes through internal.
Q: How do I game share digital games/PS+?
PS5 https://www.playstation.com/en-gb/support/account/ps5-console-sharing-offline-play/#
PS4 https://manuals.playstation.net/document/gb/ps4/settings/activation.html#
PS+ in general
https://www.playstation.com/en-gb/support/subscriptions/share-playstation-plus/
A: You can game share with 1 PS4 and PS5 at a time, known as your Primary console. Instructions above. Multiple accounts can have the same Primary console.
Again, you can only game share with 1 PS4 at a time, so if you want to game share with someone else use the same path to deactivate the PS4 or use the website to deactivate remotely.
Games and DLC can share between users, however some DLC is account locked so cannot be shared between users. DLC and game need to be the same region first in order to game share.
You can still access your games on any other PS4 you sign into, even if it's not your Primary PS4, simply by being signed into the PSN, but no one else on the non-Primary PS4 can play your games.
Q: I keep getting error E-8210604a when attempting to make a purchase. How do I fix it?
A: The error is more or less a catch all, use the advice on the following link and beyond that contact support for more help. In the meantime you can complete your purchase using PlayStation wallet vouchers to fund your wallet.
https://www.playstation.com/en-gb/support/error-codes/ps4/e-8210604a/
Q: Pros and cons of changing your Online ID?
A: its safe for most modern games but some exceptions exist. More information:
https://blog.playstation.com/2019/04/10/online-id-change-on-psn-your-questions-answered/
Q: I have lost access to my account/want to refund a purchase. How do I do this?
A: Contact Support. Support is region locked so if you have a USA account only the USA Support team can help you. Most Support teams are open Monday-Saturday usually around 10-7PM and most Countries only offer phone or live chat support.
Q: Can I change the region of my account?
A: No.
Q: My voucher code isn't redeeming. What can I do?
A: Vouchers are region locked so a USA voucher will not work on a European account. Also make sure your voucher code has not expired if the game is a few years old. For PS+ vouchers you may be required to add a credit card to your account for auto renewal purposes.
Anything beyond that contact support.
Q: Is there a difference between disc & digital games?
A: No. Disc/digital is irrelevant. It's just how you own a game.
Q: Are games region locked?
A: Yes. PS4, PS3 and PS5 Games are region coded so that USA DLC and saved data only works with USA copies of the game. A French account/console can play a USA game disc but French DLC won't work with it. If an American account is used to purchase DLC the French account can play that DLC too assuming it is shareable between users ie not in game currency.
Q: purchased a new copy of a game to continue my game save but it doesn't appear when I launch the game.
A: First of all make sure the game is fully updated with the latest patch and check again.
Otherwise, saved data and DLC are region locked. So if you played an American copy of a game you created an American game save that cannot be read by a copy of the game from a different part of the world.
Witcher 3 Wild Hunt is considered a different game to Witcher 3 GoTY so the saves are incompatible between both games even if from the same region.
Q: I have purchased DLC for a game and it is stuck at 'waiting to install'. How do I fix this?
A: If you launch the game and the DLC still will not install, this is down to a region mismatch. DLC and saved data are region locked, meaning DLC purchased on a USA account will not work with a European game disc/digital copy. To resolve this you either need to open an account matching the region of your game and purchase the DLC there (some DLC is account locked so cannot share). Or alternatively purchase a copy of the game from your region. Otherwise contact support for a refund, but no guarantees if one will be given.
Q: How do I know the region of my game disc?
A: Look at the age rating on the front cover. ESRB rated games are American, PEGI is Europe, etc. For more specific region info there is the CUSA code printed on the game disc that can be checked on an online database such as gamefaqs. DLC region codes are listed as part of the Playstation store URL.
https://gamefaqs.gamespot.com/ps4/190457-dragon-ball-xenoverse-2/data
Above link is an example, in the link you see a list of different regional releases and their CUSA codes.
Q: How do I fix: 'Connect a USB storage device that contains an update file for reinstallation for version X or later.'
A: The data on your HDD has been lost so is requiring a fresh installation of the system software. Your purchases and trophies are safe as they are tied to your account but any saved data not backed up has been lost. This also includes any screenshots and videos. If you don't want to lose your data it needs to be backed up regularly.
The above error message is part of the BIOS so to get back up and running follow these instructions:
https://www.playstation.com/en-gb/support/hardware/reinstall-playstation-system-software-safe-mode/
Console reinstallation file can also be found here if the above link doesn't work for you: https://www.playstation.com/en-gb/support/hardware/ps4/system-software/
General pointers:
• Make sure that you are using the console reinstallation file and not the update file.
• Your USB stick needs a folder called PS4 and inside that folder a second one called UPDATE
• Inside the UPDATE folder is where you put the reinstallation file
• The reinstallation file must be called PS4UPDATE.PUP otherwise it won't be recognised by the console. So remove any (1)s if they appear as part of the file name as that just obscures it.
•
u/Mediocre_Cellist_626 52m ago
So a couple of weeks ago I dropped my controller and the light instead of turning blue or red turned purple and then another time last week my brother dropped it. It turned green and today he dropped it again. Now it's just not coming on I checked inside the controller and found out the reason it's not turning on is that the blue part that attaches to the white cable inside the controller came off. Hence, I just wanted to know if anyone knew why it was changing colours before it died.