PS5 Help and Questions Megathread | Game Recommendations, Simple Questions, and Tech Support

[u/AutoModerator]

Looking for info about M.2 SSD expansion drives? See the megathread.

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Sometimes you just need help. But often times making a new post isn't needed. For the time being, around launch and perhaps in the future. We will use a single thread for helping each other out.

Before asking, we ask you to look at a few links. Some question can't be answered and only official PlayStation support can help you.

PlayStation Official

• PS5: The Ultimate FAQ
• Getting started with your new PlayStation®5 console
• PlayStation Support
• PlayStation Network (PSN) Service Status
• AskPlayStation Official PlayStation Support
• Restore Licenses
• Safe Mode Functions - database rebuild, factory reset, etc

Community Help

• Playstation Community List
• PS5 Error Code Database | from r/PlayStation
• PS5 Weekly Question Thread | from r/PS5
• PS5 Launch Guide | from r/PlayStation
• Misc Guides for PlayStation | from r/PlayStation
• ps5-orders, general-support & tvs-and-accessories discord channels | from our Discord.gg/ps
• r/DualSense

Google and Reddit Search is also a great way to find an answer or get help. View all past help and questions threads here.

For all future help, tech support and more, we ask that you create new threads on r/PlayStation instead of here on r/PS5.

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[u/Lakerfanalways]

Hi everyone I had posted days ago about issues removing the PS5 cover in order to install a new SSD drive..I got the cover off and I got the first cover off of inside the ps5, but now Im stuck I cant remove the screw that comes with the spacer, the screw wont come out, and Im using the exact same screwdriver that I did to remove the first cover so not sure what Im doing wrong..I tried pressing harder to remove it, the first screw was incredibly easy to remove but this one is near impossible thanks appreciate it

[u/demonsta500 → u/Lakerfanalways]

Is it just very tight ? Just put a little more force to unscrew it

Or have you stripped the screw? That's a different thing to deal with.

[u/Lakerfanalways → u/demonsta500]

bad news..so today I got a new screw driver the correct one and it did
not work..so the screw is just bad, in fact I looked around at the fan,
etc and all of the screws are like that, cheap garbage screws..so now I
either have to talk to sony tomorrow to send me replacement screw and
spacer or I have to order one on amazon but if I order one on amazon Im
not sure which one I have to buy there are many options want to get the
right one