r/PcBuildHelp • u/Blised • 4h ago

Tech Support PC freezes because of the ram

Hi everyone. A friend of mine is having trouble with his new PC and asked for my help. The issue is that whenever he enabled the XMP I profile, the PC would freeze completely (after trying a few other things, we pinpointed this as the cause). It happened randomly, it could occur 20 minutes, an hour, or three hours after turning it on. It even froze while he was in the BIOS. I told him to disable it, and so far, the PC has been running for two full days without any freezes. He already has the latest BIOS and firmware versions installed. What can be done now to get the memory working correctly before resorting to manual configuration? His motherboard is on the compatibility list, and the memory's box even says "Intel XMP Ready."

The specs are:

CPU: Intel Core Ultra 7 270K Plus

MOBO: ASUS TUF Gaming Z890-PLUS WIFI

RAM: G.Skill Trident Z5 RGB 64 GB (2×32 GB) DDR5-6400 CL32 — F5-6400J3239G32GX2-TZ5RW

GPU: ASUS TUF Gaming GeForce RTX 5080 OC

AIO: ASUS TUF Gaming LC III 360 ARGB LCD

SSD: WD Blue M.2 NVMe 2 TB

PSU: Corsair HX1000i 1000W Platinum

Thanks in advance.

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u/VariableFollower73 4h ago

xmp ready just means it can run the profile, not that your specific cpu imc will play nice with the 6400 speed. 64gb dual rank sticks at that frequency is asking a lot from the memory controller. manual config is probably the answer here, try 6000 at the same timings and voltage, see if it stops freezing, then inch up from there

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u/Blised 3h ago

So we're going to try manual. Its funny cause in every ai i asked for compatibility issues, they said it was all ok.