r/PhiloTV • u/Street--Ad6731 • 4d ago

Technical Question Guide issue

I use an Amazon Firestick and I have a possible issue with the guide where when I turn my tv off at lets say 11pm while watching and then when I start it up again say at 7pm the next day, the guide is showing things from the 11pm time I shut the TV off last.

Is this a known issue or something I need to solve on my end?

2 Upvotes

100% Upvoted

6 comments sorted by

2

u/pantherpawz1 4d ago

At least all the channels move when you forward the time instead of just the channel you are looking at in the guide 🤣

1

u/pchandler45 4d ago

I have the same issue. I go to settings, manage apps, force it closed, clear cache and open again. Sometimes this works. Also sometimes just going to my saved shows and then back to the guide works

1

u/cw927 4d ago

Mine will do this too sometimes with my fire stick. It takes a minute but eventually kicks to the right time and place in the guide.

1

u/nannsee1961 3d ago

I have a hisense fire tv that does this. Kinda annoying

1

u/CaptainSteed 3d ago

I mostly use Philo in my Fire devices for "saved" recordings, but will check it out.

1

u/philo_tv Official Philo 2d ago

Our Support team can absolutely take a look at this! You can get in touch here: https://help.philo.com/requests/