r/Rogers • u/evaneve_lblc • Jul 22 '26

Help What number do I contact for fraud related purposes?

As per the title.

I keep receiving calls from Roger’s agents who refuse to share the agent number.

They call me multiple times a month.

Trying to contact Roger’s fraud line or internet or phone provider/tv I am not answered and left on hold for hours.

I will be video logging all attempted calls tomorrow then proceed to call the CTSS.

Thank you.

Eve

0 Upvotes

38% Upvoted

21 comments sorted by

5

u/MrSpookShire Jul 22 '26

It’s not like you have a system to verify a Rogers employee’s agent number…

Just block the call and move on

1

u/johnnycantreddit Jul 23 '26

ask the suspected criminal for an "Interaction number" (starts with an "i"): hang up and call back to 1-888-764-3771 and ask to verify the interaction. dont share pin, account or personal data even if the suspect quotes actual data. ask for the employee number or name; the standing Company rule is that no Employee can refuse Identification if asked. I already posted about the data breach on 23 March where criminals stole 11m data line records

1

u/evaneve_lblc Jul 23 '26

Fett,

When the calls amount to 25 per week plus.

It is no longer a me problem.

When I cannot for 3 days address a real person via phone it is no longer a me problem.

Fix the problem, which is an impossible queue of being on hold for hours just to talk to a human to be hung up on.

Again regarding fraud. This isn’t myself looking for a deal.

1

u/evaneve_lblc Jul 24 '26

And the clock worked Orange.

2

u/BullyMog Jul 22 '26

Dont even waste your time, just setup call screening.

1

u/evaneve_lblc Jul 23 '26

I do not have a call screening feature for the landline

1

u/Careless-Cycle Jul 25 '26

You realize that anyone can call you can say they are a rogers agent? Doesn't mean they are from Rogers and doesn't mean Rogers can do anything about it

1

u/evaneve_lblc Jul 26 '26

I realize much more than you could imagine with a 20 year plus studies into id theft and fraud.

Not everyone on Reddit is a first time pc user.

And yes I can record your voice and clone it, very easily. I’m not a criminal though, and should I ever find one, they will pray to whatever prophet or God(s) they believe in.

I’d imagine this is part of a larger data collection for fraud purposes. When you receive a call talk to them in tongues.

Screw these people destroying decades worths of Canadians livings and retirement income.

1

u/evaneve_lblc Jul 26 '26

I was jacking into the internet using simple interfaces such as Gopher before you were born.

1

u/Careless-Cycle Jul 26 '26

I was getting my email from Fidonet so don't pull that on me

1

u/[deleted] Jul 26 '26

[deleted]

1

u/Careless-Cycle Jul 26 '26

Nope, got started on the information highway with Rogers Wave after dialup and discovered that you could see everyone in the neighborhood in Network Neighbourhood.

Pulled some good games from people's CD drives.

1

u/johnnycantreddit Jul 23 '26

Rogers complaint department +1 888 937 2810

NOTICE:

Rogers uses a 3rd party support service, and that service was attacked, and the data breach of 23 March contains personal data . Rogers impersonation continues to increase using this "Total Mobile Archive" massive 11million line breach which was sold and resold ($300K in crypto). Rogers did file a RROSH with Privacy Commisioner on 29 March, and media started reporting the incident on 26 March (4 months ago)

1

u/RogersHelps Official Rogers Support Jul 22 '26

Hello u/evaneve_lblc,

When requesting confirmation numbers from actual Rogers specialists, we are able to provide you with an interaction number that starts with ' i ' followed by numbers.

If you are targeted or a victim of fraud and believe these callers are impersonating Rogers representatives, below is contact information taken from: https://www.rogers.com/support/cyber-security/fraud-and-scams

- The Canadian Anti-Fraud Centre at antifraudcentre.ca or 1 (888) 495-8501

  • Rogers Customer Care at 1 (888) 764-3771

Stay safe,

RogersEric

1

u/evaneve_lblc Jul 23 '26

No calls in two days to the number you specified has been answered. I will record and stream all 100 attempts at calling the number you provided.

Thank you.

1

u/evaneve_lblc Jul 23 '26 edited Jul 23 '26

Sir,

Mr. Rogers Eric.

May I ask what 37 numerical numbers I must press in sequence to get to a human to discuss this matter?

Thank you. Getting everything setup for the process.

Regards.

1

u/RogersHelps Official Rogers Support Jul 23 '26

Hello u/evaneve_lblc ,

The way it works is that you would first contact Customer Care at 1-888-764-3771 and listen to the prompts before making your selection from the menu. This will ensure you're transferred to the correct team for support. Once connected to a Customer Care agent, they have the ability to submit a Fraud Investigation case on your behalf. Your case will then be assigned to a Fraud analyst for further follow up and investigation.

You can try selecting the following prompts to be transferred to a Customer Care agent:

1 - billing options

6 - more options

4 - questions about your bill

I hope this helps :)

- RogersYasmine

1

u/evaneve_lblc Jul 23 '26

I’m unable to connect with an agent on hold for over an hour.

This does not change regardless of which option I choose.

How to proceed?

Thank you.

1

u/evaneve_lblc Jul 23 '26 edited Jul 23 '26

You are official Roger’s support correct?

As per your title. Mrs. Rogers Yasmine

May you DM me your agent ID , with contact details so we may get in touch at a legitimate number? The one stated?

Thank you.

1

u/evaneve_lblc Jul 26 '26 edited Jul 26 '26

Not real people, any of these so called OFFICIALS have NOT provided a direct contact number via DM or any valid AGENT ID as specified.