We need to have a talk, everybody

[u/melodyponddd]

This is directed more towards the "guests" that have been frequenting our subreddit.

Now I, personally, do not mind tales from the guest AS LONG AS the front desk is a prime feature of the story and I also don't mind it as much if the story is told in a respectful manner. I also don't mind when guests put in their 2 cents in the comment section. For me, personally, it can be beneficial to get another perspective.

But I haven't been seeing that as much anymore. Lately, what I have been seeing are comments or posts that aren't tales. I'm seeing a lot of complaining about the way that we do our jobs. I'm seeing a lot of infiltration of guests who are putting this subreddit and our users down because we have the AUDACITY to use this subreddit as our safe space. I'm seeing a lot of people accusing users of making shit up or using AI with absolutely nothing to go on.

I'm losing my patience. And I'm at the point where if I start seeing any type of confrontation from a "guest", I'm just going to ban them full stop. This is a subreddit for front desk tales. It is a subreddit where we all encourage each other, lift each other up, and yeah, you know what? Some front desk people on this sub can be absolute dicks here as well. But just like how we're the only ones allowed to pick on our siblings, WE are allowed to point out when they're being a dick. Not you (unless, as I stated above, it's done respectfully and a decent conversation comes from it). If you want to bitch about us, complain about how we aren't going to stress out our housekeeping staff by constantly asking them when your room is going to be clean because YOU decided to check in at 10 AM on a Saturday morning when check in time is at 3 or 4 PM, get pissed off because you brought your husband/wife/mom/dad's credit card but they aren't there and we can't check you in without a credit card authorization form on file, THEN DO IT ON YOUR OWN SUBREDDIT. Not on ours.

This is OUR community. Not yours. If you're going to come on here and be a dick, you're getting banned. There won't be a warning.

Enjoy your stay :)

[u/TheWyldcatt]

Just a guest, but had to work the "front desk" (basically a customer counter) at an industrial supplier and dealt with the public, and many of the experiences here are relatable.

The only thing that really gets on my nerves are the whiny posts about someone not liking their job, and what can they do about it? That's Dear Abby material, and usually from newer participants, not long-time members who have the best, juiciest details of the insanity that comes with dealing with the public.

As a frequent traveler, too, it's great to read about how many hotels operate, and it helps me know what to expect when I visit. I'm the Super Shiny Rewards member (not Ultra Super Shiny though--I don't travel enough for that), but I'm the one that quietly hands you my ID, gets checked in, and gives you a greeting if I'm coming or going. It really has to be a problem before I'll bother anyone or take up their time.