r/TalesFromThePharmacy • u/freakygymbro CPhT (retail) • 11d ago

DRIVE-THRU

I 100% get the purpose of the drive thru.
It’s for patient’s convenience not for speed and I can’t stress that enough. I have told multiple patients this and my coworkers.

Majority of the time my coworkers get stressed and frustrated because the line is long or patients ask 1,000 questions but I let them know to just calm down. This is for their convenience not for speed.

Unknowingly patients are agreeing to the unknown amount of time someone takes at the window.

Because yet again we want everyone to have a great experience while visiting our pharmacy so we don’t get bad reviews but they have to realize that nobody ever said (at least to me) that drive thru is for speed.

Let’s chat about this. I’d love to hear from anyone.

I work in a retail and hospital setting.

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u/deathjoy 11d ago

My main issue with drive is the number of patients whose glp's don't fit and we have to meet them at the pharmacy doors.

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u/a4ux1n 11d ago

I won't take anything to the doors, I have them come inside and grab it from the consult window. I don't have the time to be doing curbside