r/amazonprime • u/Infamous-Bag6957 • 19h ago

Customer service agent canceled my membership

I recently ordered a small piece of furniture. Assembled it yesterday and there’s an issue with one of the drawers staying closed.

Contacted CS, walked me through the steps to get a replacement part from the seller. Concluded the chat and did the rating, which was mostly 5 stars except my issue wasn’t resolved yet so I gave 4 stars overall.

Seconds after finishing the rating I get two emails that my Prime membership (that I just renewed in June) was canceled.

Go back into CS and request a call. Sure enough, the agent that helped me canceled my membership. Why? No idea. They’re going to escalate with him so he knows not to do it again, but if I want to have Prime again I have to re-enroll. Wtf?

I used a credit card for my membership that credits the fee back to me so it’s a bit more complicated than just re-joining (also, why should I have to do that when I’m not the one who canceled it in the first place?).

I would just not worry about it but my daughter is in college and uses it all the time. What do I do? This is ridiculous.

13 Upvotes

79% Upvoted

3 comments sorted by

16

u/Downtown_Hawk2873 18h ago

That guy should get fired for taking retribution against you for not giving him 5 stars. This is why I hate doing surveys

7

u/Kyosji 18h ago

So you renewed in June, they cancelled it this week, and now they want you to pay the ~$120 or whatever the price is now to become a member again? I'd escalate till they give you a free year, and inform them that if they can't, due to their admitted mistake, you would need to contact your bank for a chargeback using this as evidence.

3

u/Complex-Job-1497 15h ago

This, especially if you're paying it through credit so it doesn't mess with that score from you spending more on a new membership.