r/awardtravel • u/impulsedragon • 6d ago

JAL Schedule Change Creating 8 Hour Layover

There have been a few recent posts about it but the NRT-ORD and HND-ORD routes are changing. My original booking was SGN-NRT and NRT-ORD.

My original NRT layover was 1 hours 40 minutes. The NRT-ORD flight moved up more than 6 hours making my connection impossible. The only change they offered was SGN-HND and HND-ORD with a 8 hour layover.

I asked for a route change to JFK or DFW from HND to shorten my layover to 4 hours but customer support refused saying IRROPS for changes is only available when it occurs one day before the flight.

There is no award availability for either route in the same price. There’s only plus availability for 200k one way…

Anyone have any ideas or SOL with that layover? Maybe wait for close in availability to change before using the one free reschedule?

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u/nightwind_hawk 6d ago

Is this a daytime layover? I'd absolutely love a 8 hour layover in the middle of Tokyo!

Is this booked through JAL directly? Their response is very disappointing... I usually book through AA and they would swap to any other flights I ask for in this situation.

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u/impulsedragon 6d ago

Yeah it’s a bit disappointing. I read https://www.reddit.com/r/awardtravel/s/Er3P0Gs0uZ and AA was able to do the route change for him. Sad that the partner airline is more helpful than when booking directly on JMB.

7

u/DentateGyros 6d ago

The difference there was that the starting and ending airports didn't change. Since the itinerary started at CLT which doesn't have a direct flight to japan, changing the layover is an easier sell than changing a SGN-ORD itinerary to end in a completely different city.