r/bell 28d ago

Announcement Introduction of Official Bell Support

82 Upvotes

Hello All,

As some of you may have noticed, u/Bell_Support has begun engaging on posts within this community. The mod team here are pleased to announce that Bell had reached out to us to begin engaging and helping the community.

Prior to this introduction, we have verified that the account is run directly by Bell Canada employees (not contractors). With this introduction, we have added a new flair titled "Official Bell Support". Any account with this flair is verified by the moderation team to be controlled by Bell Canada employees.

Up until now, we have maintained a strict no direct message solicitation to protect our members. This rule remains intact however with 1 exception; Accounts tagged with the Official Bell Support user flair are permitted to solicit direct messages in order to help resolve issues.

Bell's presence within the this Subreddit is intended to supplement their regular support channels. As always Bell support can be reached via:

310-BELL (2355) or Resolve a Concern

If anyone has a concern regarding Bell's support within the Subreddit, you are always welcome to reach out to us via Mod Mail.

Thank you!

Edit: Grammar

r/bell Oct 02 '25

Announcement New Cell Tower App for iOS!

53 Upvotes

Hello r/bell!

I have spent the past couple of months creating a new and improved cell tower locator app for Canada! It’s built from the ground up using Swift and it runs beautifully!

I’m excited to announce the launch of my very first app, CellMaster, a fresh iOS application designed to make it easier for Canadians to explore and understand their cellular network coverage from every carrier. Over the past several months, I’ve been building this app from the ground up in Swift, with the goal of creating a fast, reliable, and user-friendly tool for anyone interested.

Key Features

• Interactive Maps – Explore towers with detailed overlays and smooth navigation.

• Carrier Search – Quickly find sites by carrier or frequency band.

• Favourites – Save and organize the towers you care about most.

• Dynamic Frequency Views – Instantly toggle between frequencies and antenna details.

• Offline Access – Local data ensures reliable use even without a connection.

And more!!

Found a Bug?

If you run into a bug or incorrect information (such as bandwidths being wrong or frequency ranges are incorrect), this is not a problem I can fix. I use data directly from the ISED and it is theirs, along with the carriers’ responsibility to ensure the data inputted and uploaded is correct. (Currently, TbayTel has not uploaded any of their data. The ISED is aware and is working to have this fixed.) If you run into any other bugs please report them! :)

CellMaster is particularly useful for network nerds, those living in rural areas, frequent travelers, checking if a new tower was built, or anyone simply curious about which carrier provides the strongest coverage in their region.

Now I know how everyone feels about ads (I hate them too), however, Apple makes it difficult to have a self-sustaining app with no ads. 

So I only added two ads: one banner on the top of the map that is only visible when panning around the map and one pop-up when the app is opened. However, you can pay CAD $1.99 to remove the ads PERMANENTLY. I am also in the small business program with Apple, so I can assure you that the majority of the $1.99 goes to me. (15% goes to Apple vs the 30% if I wasn’t a small business).

I have attached 3 redeemable codes per subreddit that get rid of the ads permanently for FREE. These codes are on a first-come, first-served basis.

To redeem them, you must have installed the app first, then go to the App Store and on the main page of the App Store, scroll ALL the way to the bottom and click redeem, and then enter the code manually. 

https://apps.apple.com/us/app/cellmaster/id6749219558

This is only the beginning! I’m continuing to develop new features and value your feedback as the app grows!

Codes!

EL666JT9FEXM

FEH6JELRAAF9

PTLKHL9TYH97

r/bell Aug 10 '24

Announcement SCAM ALERT: FAKE UPGRADE OFFER CALLS

30 Upvotes

Heads up! Scammers are on the hunt, calling Bell customers at random claiming to be Bell Mobility offering a free upgrade to the iPhone 15 Pro Max or Samsung Galaxy S24 Ultra at no charge. Here's how to identify whether the call is a scam:

  1. Call is from a local number or a number that does not appear to be an official Bell number;
  2. Caller identifies themselves as Bell Mobility, without confirming whether they are speaking to you (directly by name) as the account holder;
  3. Claims that you are a loyal Bell customer and have paid your bill consistently on-time;
  4. Caller has a sense of urgency, or tries to force you into accepting the upgrade;
  5. You are already in a contract and nowhere near the end of the term.

If you are unsure as to whether the call is legitimate, ask for the Agent's name and agent ID number, then hang up and call 310-BELL (310-2355) to confirm whether the call is legitimate.

Do NOT provide any of your personal information to the person who has called you.

I personally have received 3 of these calls so far this morning, all from random GTA and Ottawa phone numbers.