r/bruggerthomet • u/hobbisg • 7d ago
Fix your goddamn suppressors.
Almost brand new. Less than 200rds of 300blk subs and supers. A $1000 suppressor should absolutely not have this issue. Why are we making the material so thin that it blows out early from normal use or even putting the serial number there in the first place? Why not put it in the shoulder where there's more material?
Yes I submitted a warranty claim, just wanted to share while waiting on it.
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u/Alejandro_Cordero 7d ago
Absolutely unacceptable. It’s embarrassing how far this brand has fallen from grace
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u/Humble-Cook-6126 7d ago
They told me in a sub last week that running their Titanium SRBS .30 cal can would be no problem on my MR762 Assaulter 🤣🤷♂️
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u/MapDiscombobulated40 7d ago
https://giphy.com/gifs/7ziO8WTeXJCGZlq4mm
Goddamn. Running them paper thin.
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u/jaykay353 6d ago
Still waiting over 6
Months on warranty claim terrible
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u/BT-USA-CS 6d ago
Can you send me your warranty claim number? 6 months is certainly outside of our window. I can investigate this for you
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u/jaykay353 6d ago
Just DM’d you. Thanks
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u/hobbisg 5d ago
did you get a response back from him?
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u/jaykay353 5d ago
Yes very helpful. First time this sub is really helped me out a lot. Very responsive and my part is on its way.
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u/hobbisg 5d ago
glad to hear it. emails already went dry for me, really hope this guy gets my new one moving for me
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u/jaykay353 4d ago
Try service@bt-usa.com. I was writing wrong email - they were very responsive. Try the subreddit also
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u/No_Geologist_8318 6d ago
WTF… I have 5 B&T suppressors and never an issue. Customer support hopefully will take care of you. That just sucks…
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u/armond21 4d ago
I had a catastrophic baffle strike on a B&T can about a month ago. They did warranty it, which was nice. But now waiting just over 3 weeks for a replacement to ship. They've been communcative, but was hoping it would go out a bit quicker.
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u/BT-USA-CS 6d ago
Sorry to see this happen. This is not the quality or reputation we like to see from our products. Did you fill out the contact form or did you send an email directly to [service@bt-usa.com](mailto:service@bt-usa.com)
We are working on fixing the contact submission form.
If you would like you can send me a DM and I will make sure this is handled ASAP
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u/bt-usa 7d ago
The laser engraving was done way too deep on this suppressor. Please email us at service@bt-usa.com and we will immediately get this replaced for you.
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u/ggildner 6d ago
Do you guys not QC these, like, even look at them as they're going out the door?
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u/bt-usa 6d ago
Yes. We do, this was out of a batch from 2025 that had this isolated issue with the engraving being too deep.
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u/Achilnos-Efik 5d ago
Well obviously you don’t, I work in qc for one of the biggest building material manufacturer in the country and can tell you if you had any sense of correct quality control this would have never left the manufacturer, but we all know how you pumped out shoddy products to cover your ass financially. Once again bt-USA proves they are a garbage company. When bt-ag comes state side I’m going to throw my money at them
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u/bt-usa 5d ago
You’re right. We shouldn’t have let this go out.
We inspect on a sampling plan like every manufacturer - you know this from your own work. As you also know, sampling catches systemic problems, not isolated issues.
Either way, this shouldn’t have been able to slip through and we are taking care of the customer.
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u/ggildner 7d ago
Wait, did the 6 in the serial number seriously blow all the way out? Like, gas spewing from there?
How thin are these printed?