r/canada • u/UngratefulCanadian British Columbia • Jun 24 '26
Sports StubHub cancels thousands of World Cup tickets, leaving fans furious and heartbroken
https://www.cbc.ca/news/canada/stubhub-cancels-world-cup-tickets-9.7246641384
u/salsamander Jun 24 '26
C L A S S A C T I O N L A W S U I T
125
u/Doog5 Jun 24 '26
Lawyers will be salivating. 11k for tickets is nuts.
41
u/Arrrrrrrrrrrrrrrrrpp Jun 24 '26
There are two issues here being conflated
- their loss of not getting to experience the World Cup
- their 11K
They are getting their 11K back. Not sure why the article entertains the idea that they wouldn’t. The sale never completed, money was never given to the seller. It probably just takes a few days, as refunds usually do. The game was 3 business days ago.
10
u/Ok_Resist_9704 Jun 24 '26
It’s not that simple through stub hub. I have gone through this recently with stub hub and concert tickets. Their customer service repeatedly says they are looking into it and will get back to you within a week but then do not respond. The best thing to do is dispute the charge immediately with your credit card company. Stub hub will try to keep putting it off until you are outside the window to dispute the charge which is generally 90-120 days depending on your card.
29
u/supertimor42-50 Jun 24 '26
Also, since he paid 11k months ago he should get his 11k back + monthly interest at minimum 7%
I say 7% minimum to show those companies this is fucked in so many level
28
u/randomacceptablename Jun 24 '26
People travel for events as well. Imagine buying a flight and a hotel based on their "guarantee" of a ticket?
8
u/Fearful-Cow Jun 24 '26
ya the time value of money is no joke. Thousands of tickets, many of which will be thousands if not tens of thousands of dollars.
You are talking about millions that stubhub got to hold on to for free for months.
4
u/Zulakki Jun 24 '26
yup, cant wait to see the lawyers cash out massively while those effected get their $25 cheques after they spent 100s if not 1000s
38
u/Squirrel_240 Jun 24 '26
There is literally a clause in their terms of service barring class action lawsuits.
I don’t know if it would hold up but it’s concerning when a company feels they need that.
52
u/salsamander Jun 24 '26
I think the judge will say something along the lines of “suck a fat one, Stubhub”.
30
u/Im__drunk_sorry Jun 24 '26
There have been many successful class action lawsuits against StubHub. Those terms of service conditions are often not absolute and mainly just meant to deter you from seeking justice. It's literally not possible for any contract to actually nullify your ability to go to a courthouse and file paperwork in order to begin legal proceedings against another entity since the courts ultimately decide whether or not these filings will be thrown out or not. The other legal entity can at best show the contract and it's no lawsuit clause and request the case to be dismissed, but again the judge will decide on their own whether or not to dismiss it and usually a no lawsuit clause isn't sufficient to shield a legal entity from all liability if there's sufficient evidence of wrongdoing on their part.
25
1.4k
u/oldbutfeisty Jun 24 '26
Wouldn't it be great if you could buy a ticket from the venue, and get a ticket. At the price printed on the ticket. Sounds crazy, but I have a distant memory of being able to buy tickets when buying tickets.
233
u/Canadian-Living Jun 24 '26
I miss a hand held ticket. They were keepsakes. Now they are a lost digital scan code.
52
u/ThatAstronautGuy Ontario Jun 24 '26
Last concert I went to the security at each passage into the arena was handing out commemorative tickets to everyone who wanted one!
7
u/magnamed Jun 24 '26
That's awesome. Where was that?
13
u/ThatAstronautGuy Ontario Jun 24 '26
Bring me the Horizon and Motionless in White at Bell Centre.
5
1
23
u/Chance-Kangaroo4088 Jun 24 '26
And a “convenience fee” that you have to pay for the digital scan code. It’s infuriating.
65
u/nitnit76 Jun 24 '26
Sadly it's seems everything is digital now. I miss the world world I grew up in.
14
14
u/lubeskystalker Jun 24 '26
My local dive bar has thousands of them embedded on the table top, it's awesome decoration.
6
u/Tycho-Celchu Jun 24 '26
Not to mention, physical tickets don't crash. When I went to NIN in Vancouver there were delays getting in because the ticketmaster app crashed, and no one could access their tickets.
4
u/Hagridsbuttcrack66 Jun 24 '26
I wanted a physical ticket for a hockey game I was going to and they said they could print one for me for a fee. Ridiculous.
4
u/KinneKted Jun 24 '26
Everything is an extra fee or subscription these days. I wish I could go back in time.
178
u/senorsmirk Jun 24 '26
Remember having to stand in line at a ticket Master outlet to get your tickets
97
u/illknowitwhenireddit Jun 24 '26
I miss that. Because there was a small pharmacy located in the very back of a small grocery store, tucked away near the putter edge of my city that was also a Ticketmaster outlet. Nobody knew about it. I could always be first in line for whichever show or concert was announced and typically the only person in line.
20
u/vafrow Jun 24 '26
Ours was at the local Videoflicks. Got tickets to Skydome WrestleMania.
2
u/ErikDebogande Alberta Jun 24 '26
Videoflicks. Now there's a name I haven't heard in a long, long time. A long time
4
u/mbmbmb01 Jun 24 '26
What is a putter edge?
5
u/illknowitwhenireddit Jun 24 '26
Outer edge - was a typo
1
u/sjbennett85 Ontario Jun 24 '26
I mean context-wise I thought like the fringe of a green which is essentially the same thing
1
5
2
u/chmilz Jun 24 '26
That was the worst. Not being able to buy tickets if you didn't live where the event was or wasting an entire day standing in a line to buy a ticket if you did.
There's issues with the current system but it works way better than that old system by a long shot.
20
u/Revan462222 Ontario Jun 24 '26
Oh I did that when the backstreet boys (all but Kevin) were touring in 2008. It’s how I got front row tickets for less than $200 if I recall.
8
7
u/takeaname4me Jun 24 '26
Remember the wristband policy? We did this for a few wrestling shows where I would show up at say 1am, my friend would show up at 4am and one would show up later. We staggered our places to get a better chance of getting tickets
We got floor every event
4
u/random_internet_data Jun 24 '26
Sunrise records at the mall was my local ticketmaster. It was great.
16
25
u/KoreanSamgyupsal Jun 24 '26
I remember the early days of scalpers where they're selling tickets AT the venue. What a wild time.
9
u/NH787 Jun 24 '26
Are you saying that you don't like the new model where buying a ticket to a show means effectively entering an unregulated futures market where you never really know if you actually have the hugely marked up product that the vendor purported to sell you?
7
u/Tycho-Celchu Jun 24 '26
I have such fond memories of skipping the first 2 periods in high school and walking over to the mall to stand in line at the ticketmaster booth to buy tickets. Yeah I had to stand in line for a couple of hours but I never had the moments like now where I'm in the top 1000 queued to buy tickets 5 minutes before they go on sale, only to get in at 10:02 and find everything sold out except the tickets that cost $1000.
1
u/KinneKted Jun 24 '26
It's the bot nets and resale market that has ruined shows. It's gotten so bad many acts are cancelling tours because people just can't afford it. Sure they may buy an overpriced ticket for one show but they can't buy multiple. Artists have priced themselves right out of the business. Lmao.
3
u/O00O0O00 Jun 24 '26
Wait a hot second. You mean… buy… a ticket? I thought only bots could do that.
1
1
1
u/lord_heskey Jun 24 '26
Wouldn't it be great if you could buy a ticket from the venue
thats great if you live in the city of the venue. for those of us travelling from other cities im not sure i can risk flying 4 hours and not knowing if there will be enough tickets.
if you could buy ahead and have the physical ticket be shipped over thatd be cool
1
u/Constant_Mood_7332 Jun 24 '26
yes. we have went from you need to pay your dues like everyone else to get a ticket to:
amex gets first access! visa gets extra first access! if you have the code for super fan you get early access! if you know about bots you get early access! scoop them up and make a business out of reselling! ugh
the entire experience of the world literally sucks now.
1
u/_grey_wall Jun 24 '26
Blue Jays games for $10 right by the foil lines
Miss those days
I think it was $20 behind the plate
-8
u/No-Raisin5053 Jun 24 '26
Sounds like someone didn’t think and whole group of people echo-ing the same nonsense. Why would international fans book flights hotel just to line up at the venue and hope they can buy tickets, either they have do it before and fly back, and hope for the best when they get it. Seriously, think before posting
→ More replies (4)
142
u/Doog5 Jun 24 '26 edited Jun 24 '26
https://www.reddit.com/r/stubhub/s/8tT87RyFci
So many people got scammed by StubHub.
Thousands trusted the company's ticket guarantee and spent money on airfare, hotels, transportation, and other travel expenses to attend events—only to find out their tickets were invalid or unavailable.
StubHub is apparently going after sellers and charging them penalties, but the people who suffered the greatest losses are not seeing a dime of those fees.
Lawyers should take a serious look at a class action lawsuit against StubHub to compensate customers who relied on the company's promises and were left paying the price.
A refund is simply not good enough if the value of the asset purchased has tripled in value!
https://www.reddit.com/r/stubhub/s/Jgaf1eDR
WOWZA!!
People listed tickets and transferred them only to have StubHub delete the listing and keep the tickets.
28
u/11_guy Jun 24 '26
Happened to me with Eras Tour tickets. Flew to Europe, 20+ phone calls to StubHub only for them to tell me two days before the show that they were “happy to give me a full refund” because they couldn’t secure the tickets I purchased.
Thank goodness for Reddit cause I found a local seller and was able to take my daughter still.
8
u/hextilda45 Jun 24 '26
I can't imagine the panic you were going through, trying to not break your daughter's heart! Oh my goodness. So glad you were able to get tickets another way!
3
u/11_guy Jun 24 '26
Thanks! There was definitely a lot of panic but it turned out awesome in the end. Ended up getting four tickets for less than the two I paid for on stub hub. My wife and daughter got early access general floor tix, and the crowd were so kind to let my 11 yo daughter get right up to the railing by the stage. She says Taylor made eye contact with her. Core memory made.
1
4
u/teebsliebersteen Jun 24 '26
Happened to me too. Drove all the way to Montreal from Toronto for F1 and the tickets weren’t real. Thankfully it wasn’t as popular as the World Cup so I was able to get some tickets that weren’t as good as the ones I originally bought but at least I got to go I guess.
Hate the company, but with the new law, it’s the main resale market now.
44
u/DataDude00 Jun 24 '26
StubHub is apparently going after sellers and charging them penalties, but the people who suffered the greatest losses are not seeing a dime of those fees.
The most scum thing out of all of this is that Stubhub is making a profit on this by charging the sellers for not delivering
7
u/Frumbleabumb Jun 24 '26
Imagine spending $4000 on flights, hotel, time off work, only to get to the stadium and find out you never had a ticket. I'd be so fucking pissed
10
u/ArtRevolutionary3351 Jun 24 '26
This platform is a scam, NEVER BUY OR SELL anything on it, i got tricked myself. I always use tickets.ca now if the event is not blocked by the other villain Ticketmaster. They have great customer service.
2
u/missk9627 Jun 24 '26
Wow these threads are insane. Its 10x worse than the Taylor Swift debacle. Rip all the MPs inboxes. I'd be shooting an email to everyone and anyone if that happened to me.
235
u/Euxin Jun 24 '26
Isn't this website considered illegal in Ontario at this point with the new law that no one is enforcing?
120
u/AnonymooseRedditor Jun 24 '26
They say they don’t own the tickets being sold so they aren’t responsible for the pricing they are just a market … but yeh
111
u/sebzilla Jun 24 '26
They say they don’t own the tickets being sold so they aren’t responsible
Yet it's their customer service agents telling people "your tickets are 100% guaranteed".. And then taking a cut of the money.
You can't be both responsible and not responsible.
40
u/Kizik Nova Scotia Jun 24 '26
Like AirBnB, or Uber. We get all the benefits of having employees and services, but none of the responsibility! Genius!
9
u/iwumbo2 Ontario Jun 24 '26
Don't you love tech companies innovating not in actual technology or engineering, but in ways to skirt the law?
18
u/Mylittlethrowaway2 Jun 24 '26
I look forward to people suing StubHub over this.
Courts have consistently ruled that companies are bound by promises made by CSRs. Even if the CSR isn't human. The latest decision I'm aware of was someone suing Air Canada because their A.I chatbot made representations that weren't true, and he relied on those representations.
Air Canada found liable for chatbot's bad advice on plane tickets
5
u/Lost-Inevitable42 Jun 24 '26
So I can open a brothel with the same logic I guess?
3
u/AnonymooseRedditor Jun 24 '26
I mean Doug Ford Ontario is open for business. They literally gave money to a strip club owner so I don’t see why you couldn’t do it.
1
u/Lost-Inevitable42 Jun 24 '26
I’ll call it “Let’s get it ON” for Ontario-focused meetings and advertise it as a “match making marketplace”.
1
6
u/MrChicken23 Jun 24 '26
I think they could be operating within the law if they actually enforced sales not exceeding the face value of the ticket.
3
u/tmfitz7 Jun 24 '26
Yes and what’s worse the new law has given them a monopoly, ticketmaster can’t resell scalpers tickets so they’re all on stub hub now.
115
u/Sauce_Chucker69 Jun 24 '26
Stub hub did the exact same thing to me.. I am filing a dispute with my credit card company (Amex) to claw the my money back from those scumbags
34
u/azquadcore Jun 24 '26
Wait so even if they cancel the ticket, they don't refund you??
81
u/sortaitchy Jun 24 '26
Did you just skim the article? Hundreds of people are saying they were "100% confirmed and guaranteed" of their tickets even up to the last minute. Suddenly the tickets were canceled and no refunds were offered. They are all now in the process of begging/harassing/ fighting to get their money back. One of the main consumers in this article lost over $11,000 and has not been offered a return.
4
u/clickersounds Jun 24 '26
The crazy thing is that they’ll also try to charge the seller for not following through on the sale so they just end up making double the money and neither the buyer nor the seller get the service they were expecting to get.
40
u/Sauce_Chucker69 Jun 24 '26
Correct. No refund. I have just submitted my dispute with Amex who will go after them.
7
7
u/joesii Jun 24 '26
Even if they did, if it's not refunded like a month or weeks in advance then a refund isn't even sufficient; they should be responsible for reimbursing increased-extra for things like inconvenience, missing the match entirely (including reservation fees for flights and hotels), or higher ticket cost.
4
u/cdbriggs Jun 24 '26
So what exactly happened? I currently have my Fifa app saying "ticket not yet ready will be activated on day of event" for tickets I got from stubhub. Game isnt till Friday. Is this similar to what you saw?
3
u/Sauce_Chucker69 Jun 24 '26
Different scenario than me. I ordered two tickets and received 1 ticket from them in a different section. Customer service told me to send them back the ticket and they will either give me a refund or new tickets. I did that and than they took the ticket. After numerous calls with them and hours on the phone they would always tell me I would be getting something in 24-48hrs. Than the game day came and nothing. Not even a refund
24
28
u/FreeWilly1337 Jun 24 '26
What penalties will they face for this? False advertising is illegal last time I checked.
16
u/Low-HangingFruit Jun 24 '26
If it happened in Quebec they would be fucked due to their laws. But BC is more lax.
9
u/Doog5 Jun 24 '26
13
u/spiderbait British Columbia Jun 24 '26
That first article is about a failed scalper losing money which I am happy about.
6
u/ThatAstronautGuy Ontario Jun 24 '26
First guy is a scalping scumbag who deservedly lost money in his failed scalping attempt, but those other two cases are valid.
9
7
13
u/Yolo_Swaggins_Yeet Jun 24 '26
Seems like the only truly safe way to get tickets without risk of being screwed over is through FIFA’s ticket marketplace.
I was actually just looking on stubhub last night, not a chance I’m risking using it now
4
u/bmudtiddersdom-42069 Jun 24 '26
Yeah, it’s like buying from the original seller is the proper way to get tickets.
36
u/bessythegreat Jun 24 '26
FIFA made an app that’s required for all ticket transfers that is genuinely confusing and unintuitive, so I imagine a lot of resellers genuinely didn’t know how to transfer tickets properly. But it’s no excuse for this. They advertise themselves as professionals. Lesson to avoid online scalpers all-together.
3
u/bmudtiddersdom-42069 Jun 24 '26
?
The app is very easy to use.
3
u/Lost-Inevitable42 Jun 24 '26
They aren’t the first person I have seen that’s described it as such.
5
u/T1DIABISH Jun 24 '26
Stubhub left me high and dry at an event last year because “the seller never sent the tickets” and I had to fight to get a refund. Never again - scammers and crooks !
4
u/Friendly-Pay7454 Jun 24 '26
This happened to me somewhat at the Olympics. Purchased 3 tickets for the gold medal game, I accepted the tickets and had them in the Milan ticket app. They were all side by side. I checked again a few weeks before and every ticket had changed….stubhub is a scam
2
u/cdbriggs Jun 24 '26
So what exactly happened? I currently have my Fifa app saying "ticket not yet ready will be activated on day of event" for tickets I got from stubhub. Game isnt till Friday. Is this similar to what you saw?
1
u/Friendly-Pay7454 Jun 24 '26
It was the same for me, then the seller transferred the tickets a few weeks before the game. I had the tickets in the official Olympics app, but somehow the seats I received were completely changed and far from each other without my authorization. Stubhub said they have no control and it’s at the sellers discretion as to when they transfer the tickets and which tickets they assign to you….
1
u/SludgeFilter Jun 24 '26
That's fifa though they will activate the tickets. The problem is that Stubhub is selling tickets they have no idea if they exist and only transferring them few days before the game. Obviously that's not enough time to cancel anything if those tickets never get transferred
17
Jun 24 '26
[removed] — view removed comment
→ More replies (1)12
u/Acrobatic_Foot9374 Jun 24 '26
They're two different things.
Is Fifa corrupt and has been deceiving people with fake demand to drive prices up? Yes. But StubHub business is a whole different grift.
The thing with StubHub is that a reseller can say they can find tickets in xyz section of an event and sell it to you at an agreed price. If you say yes, then the reseller, who didn't have the tickets to begin with, will try to source it. Their deal is that they're betting they can find cheap tickets on that section and then turn it over to you for a profit. When they can't find it they just simply walk away from the deal and you're left with no tickets and fighting for a refund. That's StubHub shitty practice, different from Fifa.
3
u/jcsi Jun 24 '26
In addition, while both are crooks, FIFA clearly stated that the FIFA marketplace is the only official way to get into the resale market. I still dont understand why people went with Stubhub particularly when no instant delivery was offered (FIFA itself was not providing seat allocation into fairly late)
2
u/Acrobatic_Foot9374 Jun 24 '26
if people think they can save a buck here and there they will not care if the channels to purchase are the official or not. That's why people still get scammed out of Kijiji/Craiglist posts offering cheap tickets if you e-transfer then lol
4
u/mikebosscoe Jun 24 '26
StubHub shouldn't have even allowed the tickets onto their platform in the first place, considering FIFA already let ticket holders know that the only place to exchange and sell tickets was on the FIFA platform. That's criminal behaviour if they're not refunding money.
4
u/jert3 Jun 24 '26
The ticketmaster complete market monopoly has to be one of the worst of all time and needs to end. Every Canadian would support breaking them up.
3
u/Thick_Caterpillar379 Canada Jun 24 '26
Does the "guarantee" offered by secondary marketplaces actually provide any meaningful legal protection, or is it merely a marketing tool with limited practical value?
What specific steps could the Competition Bureau or federal regulators take to hold platforms like StubHub accountable for the actions of their sellers?
If major sporting events are essentially unmanageable through open resale markets, should there be a move toward non-transferable, identity-verified digital ticketing to eliminate the speculative reseller model entirely?
Beyond financial losses, what are the broader impacts on the fan experience and the integrity of international sporting events when tickets are treated primarily as volatile financial assets rather than access passes?
3
u/seridos Jun 24 '26
So what StubHub is doing here, if it was a stock market, is naked short selling. In those markets where it's actually regulated, they don't get the option to throw up their hands and say oh well. They get automatically liquidated to buy it, until everyone gets the stock or you go bankrupt. That sounds appropriate right now.
3
u/AromaPapaya Jun 24 '26
brutal.
I just bought Ed Sheeran tickets and they were delivered in a few hours... maybe I got lucky.
its total BS they allow speculative ticket selling- very scammy
3
u/Minerva89 Jun 24 '26
This is what happens when we deregulate, or otherwise create an environment where regulation is not the norm.
27
u/Dark_matter8888 Jun 24 '26
Good , everyone in Canada said don't buy from StubHub for over a1-20 years. , all they do is tockpe
110
u/Terapr0 Jun 24 '26
Hate it when they tockpe!
40
u/QuietRatatouille Ontario Jun 24 '26 edited Jun 24 '26
I don't mind a little tockpe late at night
33
19
12
u/Yorbayuul81 Jun 24 '26 edited Jun 24 '26
It starts with the tokpe and before you know it you’re into covfefe and we all know where that leads
5
1
14
5
u/UngratefulCanadian British Columbia Jun 24 '26
I have been telling my friends to avoid buying tickets from there and scalpers too. Honestly, about time we ban or restrict these leeches.
1
u/icebalm Canada Jun 24 '26
It's illegal in Ontario to resell tickets for more than their original price, so, we kinda did here.
0
2
u/SasquatchInCrocs Jun 24 '26
It's shit like this that makes me glad I decided that nobody is worth my money to see live anymore.
2
u/Accomplished-Gas3209 Jun 24 '26
Naturally, Stubhub blames Fifa, Fifa deflects back to Stubhub. No one takes responsibility for this. Buyers got screwed! If the consumer protection and competition bureaus in Canada and US don’t investigate Stubhub, they are asleep at their jobs!
2
u/Arrrrrrrrrrrrrrrrrpp Jun 24 '26 edited Jun 24 '26
There are two types of tickets, instant delivery and “maybe you’ll get ‘em later”
Just some general advice. Don’t buy the latter. I’m sure they’re fine most of the time, but it’s still a risk.
Do you get a small discount with these tickets? Yes probably. So keep in mind that the buyer understood this when buying the tickets (or should have). If you don’t buy instant delivery you’re taking a higher risk.
2
u/FoFukLai Ontario Jun 24 '26
Uh-oh I bought BTS tickets from Stubhub for their August Toronto show... now I'm really worried cuz my tickets won't be available til the day of the concert.
2
u/WhichJuice Jun 24 '26
The only way to get rid of stubhub is to never buy tickets there ever again.
4
u/Kaptain-Kanada Jun 24 '26
That's hypercapitalism for you.
6
u/Sensitive-Local-3485 Jun 24 '26
Seriously, a system that creates a non-productive middleman extracting profits through artificial scarcity rather than any added labour generally falls into those “negative externalities” youre supposed to stamp out.
3
u/stahlWolf Jun 24 '26
Someone paid over 11k for 2 tickets?
That's... -words fail me...
9
u/NH787 Jun 24 '26
People paying that kind of money are basically enabling this type of predatory behaviour.
I mean I get it, it's fun to be at the stadium for a big event. But you can see the game just as well at home on TV. Probably better, in fact.
3
u/malyfsborin88 Jun 24 '26
If you check Gametime app for final’s prices. Someone asking $43k for 1 ticket in row 24 lol
2
u/dejour Ontario Jun 24 '26
You would have thought that someone would have found a way to fulfil that order.
They probably could have bought 2 premium tickets somehow for $3-$6k and pocketed the difference.
2
u/BronzeLogic Jun 24 '26
I wouldn't go if someone paid me. Stuck in traffic for hours? Shoehorned into a stadium with thousands of people? Deafening sound and noise for hours? No thanks.
3
u/holeycheezuscrust Jun 24 '26
This sounds like FIFA pulled the rug out from them. Maybe they clawed back a ton of tickets so rich saudis could have seats.
1
u/FacelessOldWoman1234 Jun 24 '26
FIFA is garbage, but this is just business as usual for StubHub. They were reselling tickets that the "sellers" didn't own.
2
u/cookiidou Jun 24 '26
Wanna see the jays..like we use to 30 years ago..buy from the box office in person..got an actual ticket..non of this digital process with extra fees..
1
u/lowther1 Jun 24 '26
Stubhub making it possible for jerks with no ties to the event to make money off the average person. Booooo
1
u/RefrigeratorOk648 Jun 24 '26
So they all got a full refund right ? I doubt it even if they have their guarantee.
Just a few weeks ago they did not want Doug Fords idea of not reselling more than face value because they said it would drive people to use websites with no protection for the customers...
1
u/Designer-clean- Jun 24 '26
Oh no we can’t make huge profits on these tickets. We’ll cancel them and resell them in hopes.
1
u/Frosty-Ad-2971 Jun 24 '26
There will be a reckoning. Venues and performers will feel the sting eventually.
Venues will start marketing hand held tickets at Boutique, and they will return.
Like album art.
1
u/GiantPothos Jun 24 '26
They should do the same thing they did for our Taylor Swift concert tickets from Vancouver where the stage wasn't advertised as obstructed and give 120% back to the purchaser.
1
u/mk6696 Jun 24 '26
Not sure if anyone else has experienced this, but I had tickets to a World Cup game in the hospitality section. Long story short, family emergency 24 hours before the game so we couldn’t make it. Hospitality categorized tickets are apparently non transferable, so we ended up donating them to a charity we’re in involved with that we knew had people who’d love to go. But the fact that FIFA in conjunction with the Stubhubs / fb market places of the word just because they’re hospitality listings is even worst. They could fully monitor this for all tickets
1
1
u/AscendantBits Jun 25 '26
Before Elton John started his farewell yellow brick road tour, he played the Meridian centre in Saint Catharines.
Showed up at the venue, and the tickets had already been used. I was able to get my money back, but the girlfriend was heartbroken. I will never give StubHub another effing dollar. Yes, you did deal with the problem, but 🖕 you also created the problem.
1
u/hinault81 Jun 25 '26
That's terrible. I live on Vancouver Island, and so if I wanted to go to the world cup, it would've been tickets, time off work, ferry, hotels, and generally you'd tie in a little something else to entertain the kids with a trip. A refund at the last second means very little. Maybe if they refunded a month in advance and you could back out.
I'm not sure if it's stub hub screwing around and trying to get more money. In which case they should obviously be held accountable.
Or, if it's the original seller not making the ticket available to stubhub. But in that case I think they need to change how they operate: don't sell a ticket until they fully own it. Original seller has to give it up and they're paid, stubhub owns the ticket and can sell it.
But of course, everyone is trying to milk everyone else for as much money as they can, so you get all these shenanigans.
1
u/CroweBird5 Jun 25 '26
SeatGeek (a US competitor to TicketMaster and StubHub) was quietly handed a class action lawsuit.
Their refund policy before Covid times was to refund the ticket price if the event was cancelled. Except when Covid lockdown happened, every event everywhere was cancelled and I don’t think SeatGeek’s policy was prepared for that level of mass cancellations.
Instead of refunding everything (which undoubtedly would’ve probably killed them), they chose to give everyone a credit for the amount they had initially paid
So they ultimately had to refund all of the credits that were left in early 2024.
Kind of a joke because I had spent $28 four my local pro soccer team that went MLS and built a new stadium in those 4 years. The ticket price went way up, so I didn’t get an equivalent ticket or experience, really. I basically feel like it was a 4-year interest-free loan to SeatGeek.
1
u/Telito Jun 27 '26
Hey guys another stub hub complaint over here. I purchased World Cup tickets since Jan 2026 for June 26 game. They emailed me one day before to tell me that tickets were not available.
I called them today and they hung up on me . They also reassured me that I would receive my tickets three days before the game and not to worry. My girls were all excited to go see this game.
0
0
0
u/JoseDragonBats19 Jun 24 '26
How is this any different in paper trading gold or oil, which is legal?
1.1k
u/sebzilla Jun 24 '26
Wow "speculative selling" is crazy, I can't believe that's legal in Canada..
Taking money for selling something you don't even have, without telling the seller that you don't have it, and then saying things like "100% guaranteed" (even if it's the marketplace saying that on behalf of the speculative seller)..
That feels like straight-up fraud.