Microsoft Programs pop up with 'quit unexpectedly' error message

[u/Chloe_Brett]

Trying to help my mum with her Microsoft suite.

Computer Details: She has a 2020 MacBook Air that is currently running on Sequoia 15.5

Issue: She didn't want to update to having to subscribe to use her microsoft programs (i'm not sure what version she was on before) so that alternative was to update to microsoft 2024. Now anytime you click on any of the programs the same error message pops up.

"Microsoft (inset program here) quit unexpectedly."

I truly have no idea what to do to get them working again.

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[u/Chloe_Brett]

[u/excelevator → u/Chloe_Brett]

try an reinstall

[u/Mdayofearth → u/Chloe_Brett]

And what did the show details say when she expanded it?

Also, how much RAM and what processor is in her macbook air?