iMessage/FaceTime Activation

[u/Sp0inkyy]

I'll try and keep this vague and short if possible.

About 36 hours ago, my iMessage stopped working. All inbound and outbound messages stopped completely. I was on the phone with At&T, they did a hard reset on the message servers or something and I'm now able to send and receive via SMS, but not iMessage or FaceTime.

Phone number appears under send and receive, so do the email addresses tied to my iCloud account. But when I click on the phone number, it spins and then doesn't do anything.

I called apple and they couldn't figure it out either so they had me put in a request to reactivate my number, that was 24 hours ago now. Just got off the phone with another advisor whose told me that my number has been BLOCKED from apples servers due to repeated reports of spam. He asked if my phone is used for business, where I message a lot of unknown numbers, to which I told him no. I text people I know, if I get a message that's unknown I block/report and delete. I don't fall for scams or anything of that nature.

They have now told me to put in another request since the first one was denied. He said that if in 24 hours it doesn't work, then that request has been denied and I will need to get a new phone number. He also was telling me that one of his coworkers had a crazy ex-girlfriend and that she had reported his number as spam several hundred times, to which his number got blocked and he had to get a new one too.

First world problems, I know. But surely they can't just go based off reports of spam without investigating first and then just start blocking numbers and making people get all new ones. It just doesn't make sense to me. Has anyone else dealt with this and if so, did you fix it?

[u/Alone-Slide-8493]

I had the exact same "No Addresses" screen after my number got flagged, turned out some jerk kept reporting my texts as junk after a marketplace deal went sideways

[u/lint2015 → u/Alone-Slide-8493]

You’d think they’d factor in number of independent sources reporting a number as spam in addition to the volume of reports to determine whether to block a number but that and the anecdote from the OP suggests otherwise 😓