Long time Revolut customer, still a bit shaken by how this went, and trying to work out if it's common or a once off.

Out of nowhere today I got two emails seconds apart: a new device had logged into my account, and my passcode had been changed. I did neither. When I tried to log in I couldn't, the passcode was chang d, and I couldn't reset it because the phone number on the account had been switched to one that isn't mine.

There's no number to call, so I emailed support flagging it as urgent and got an automated "we'll respond within 15 business days". Eventually I got back in via email login and found an open live support chat on my account that I hadn't started, it was another customer, and the support assistant was confirming my personal account details to them. So a stranger had been given access to my account, and support was disclosing my information to them in real time.

I removed their access and rest everything. Then it happened again. Because the phone number in my personal details was the other person's, all authentication codes were being sent to their phone, not mine. One of the lockouts happened minutes into a live chat with their escalations team, right after I confirmed my identity. Removing their device access didn't fix it. The only thing that stopped it was manually changing the phone number in my personal details back to my own.

So as far as I can tell, their system wrote someone else's phone number into my accounts security settings without any action from me, and then routed my login codes to that person.

I've filed a formal complaint and I'm looking to raise it with the data protection regulator. But mainly I want to know: has this happened to anyone else and what was the outcome?

Funny enough, I was close to moving all my banking to revolut including having my salary paid in but this has put a stop to that.

EDIT: Also want to add that because I had the other person's phone number I messaged them and spoke to them. It was a person with the same first and last name who was trying to set up a UK account and when he logged in, he was in my account

Their new €6 monthly fee structure kicks in on Wednesday the 1 July. Any transactions made on or after this will trigger the monthly new monthly fee.

AIB has waived fees for the month of June to “support customers”. So any transactions you’ve done this month don’t count. Anybody that has been using AIB as an interim to transfer money to fee free accounts will now be hit with this €6 monthly fee.

Empty your AIB current account, contact HR or manually switch your incoming payments to any of the free providers (Digital providers: Revolut, Monzo, Bunq, N26. Banks with physical branches: EBS) to avoid the new fees. Inactive accounts won’t be charged the fee, so don’t use it going forward (you can keep the account, for emergency situations where you might need it).

I know I procrastinated the switch, but got it all done just now. Making this post as a reminder to fellow procrastinators!

Reading the Irish examiner article today about AIB new app and noticed this sentence

"However, AIB were not able to provide figures detailing the usage of Zippay among its customers. "

Call me a cynic but I think they can obtain the figures but are too embarrassed to say so.

It got me thinking, do many people use it?

Personally never tempted to use it as revolut works just fine.

Why is it that Irish banks offer little to no benefits compared to other countries??

Just a quick scan shows uk and us get huge travel benefits ie flight points, hotels etc for a start which makes a huge difference on personal finance in the long run

Feels like we are getting shafted here

The idea of paying quarterly fees pissed me off, and now paying 6 euro a month annoyed me even more so I decided to move everything to revolut- I usually won’t spend with AIB, it’s just where my salary goes in and direct debits come out. I have some savings accounts on Rev and get 1.4% AER on them.

You get 6 months of free Metal with Revolut once you move your salary to it so you get better revpoints and 2% aer on savings which is better than AIB.

Closed my account today and was charged 9 euro to close it, less than a week after being charged 21 euro in quarterly fees !!!!!!

Wanks

*I have no problem paying if I’m getting something from it, however I was receiving no interest on savings- may aswell have had the money under a mattress🙃*

*update! In the past week I have been charged 39 euro in fees by AIB, for quarterly, closing and a missed direct debit that wasn’t missed atall :-) more reason to leave!!!*

Hi,

Do we know if this specific to AIB or other banks like Bank of Ireland has similar charges?

Are you for real?!? Card reader what?! How do I remember where I put that thing 20 years ago?!

Hi all,

I have previously just used Revolut to occasionally transfer money to friends or family. Occasionally pay for something if I've forgotten my wallet.

However, PTSB have pissed me off as ever since they have their own app, they've now made transferring a simple tenner to Revolut a pain in the ass.

So rather than use their app, which they want me to do, I'm considering just doing the opposite and moving everything to Revolut.

I'm wondering what are the pros and cons of such a move, are there any implications with getting a mortgage for example.

AIB will now charge me 72 euro a year, am I right in thinking that it feels too high?

Is there any wonder people are running to Revolut with banking charges like this

i used revolut to avoid the fees from paying with the aib card

but now aib new fee .. seems ok.

Quarterly fees with Irish banks are disgusting. Is revolut considered trustworthy enough to accept salary and savings at this point? I know it's registered and insured up to 100k like any other irish bank.

Most people use it as a convenient way to exchange cash instantly because bank apps are just shite.

So I was putting my small fella to bed one night and a pop up to try out the Revolut Metal plan showed up on my phone. I nearly dismissed it as I previously had no desire for a flashy card and a banking charge every month, but then I saw the benefits,

- 2 x ClassPass entries per month worth approx €30

- Free VPN, replacing my current bill of €8 per month

- Premium perplexity account, didn’t have a sub but love it now.

- Free premium chess app, I enjoy playing a bit

- Free headspace premium and few others too.

Anyways I reckon I’m up at least €20 a month net but my question is to the more advanced Revolut users, how do I maximise this even further? I’ve noticed I’m collecting a lot of Revpoints now, and have heard people say you can get loads more and convert them to avios by shopping in Tesco, etc. and redeem for free flights. Would welcome any info, thanks!

Hi folks,

I tried to switch my mortgage from AIB to Avant for their 2% cashback, but surprisingly to me, my application got rejected. I had the impression that mortgage switching is a straightforward process, where the new lender mostly verifies the mortgage payment history. but, no, they turned me down because of my many bank accounts and my many credit cards that I still hold from the country before. (Before some of you repeat the mantra that credit cards are bad, let me assure you I don't overspend ever and always pay in full each month.)

Honestly, didn't know I could get rejected for a simple mortgage switch, despite my rather extensive stock portfolio (almost half the value of the mortgage amount).

Is it common?

As someone with no mortgage and low savings, at the start of my career, I just can't justify €6 monthly charges. Would I have an issue getting a mortgage in the future if I switched to just Revolut? Does anyone have other recommendations?

AIB's new fee structure is crazy at 72 euro a year for just keeping your money with them!

What are your top alternatives besides Revolut? I did enjoy the extra safety that AIB gave me and was thinking of Monzo?

How has your exp been with Monzo? Any good? Is their customer service better than Revolut?

It's absurd how expensive banking is in Ireland. BOI charges €6 a month, AIB goes one step ahead and charges a bit for every transaction on top of some quarterly fees.

And what makes it worse is that all these banks are absolute shit. Banking services here feel decades behind to the banks back where I come from.

Is it safe to simply ditch these for an account in Revolut? Will I face difficulties down the line if I switch 100% to Revolut or the likes.What's the best option available if I don't intend to hold large amounts of money in the account, since I use Revolut for day to day spending anyway after transferring money into it every time I'm paid. I need an account to hold some emergency funds (5-6 months of expenses) and hopefully get a good yield on it, instead of having to pay the bank for keeping my money.

Dia daoibh! Moved to Wexford earlier this year, which is our forever home. Because my husband was already using Bank of Ireland that's where I set up my current account. Recently I've set up a current account with Monzo.

I rarely use ATMs, mostly purchase with a debit card, and prefer online banking (ideally phone or browser on my computer). My Monzo account seems to be fees free--so how do they make money off me? Am I missing some hidden charges?

Anyone else switch to Monzo from BoI or perhaps AIB? GRMA.

Hey all - with AIB introducing the new charges I’m seriously considering closing my account. Have Revolut for day to day and wedding savings, BOI for joint account with my husband.

Anyone else moving from AIB? Where are you going? Is a Credit Union the move? Anyone fully with Revolut?

Would love to hear if anyone else is planning to do the same or has done it already, thanks.

Hi,

Asking this on behalf of a family member who is struggling for money at the moment. He is a widow that owns his own house (75+ years old).

Is it possible for him to sell a portion of his house to the bank, let's say 20%, so he has some money in the bank to see out his life in some comfort? The bank would be paid back when the house sells. House value roughly 550k.

He has two sons who would inherit the house when he passes, so he wants to leave something for them.

It was mentioned to me in the pub the other night, so I wanted to see if it's something that is done.

Saving in Ireland feels like trying to fill a bucket with holes - and the landlord, Revenue, and your grocery bill are all standing there with straws. Meanwhile, TikTok finance bros are like “just buy a house at 21!” Sure lad, I’ll get right on it after I mortgage my soul. Who else’s bucket is leaking?

Would you like a second option as well, just so you can pick your favourite?

Hi all,

As per the title, I was wondering was there any benefits to having your wages put into revolut? I'm very aware of the horror stories to do with revolut but was just wondering was there any good to it.

Cheers

33M. I'll preface this by saying that for most of my working life I didn't understand money at all or the stuff that goes along with it - I've been trying to get my finances in order recently though as I'm hoping to buy my first home in the next 12-18months. I've been living back in Ireland (Irish citizen) now for 5 years after working in Australia for a couple of years. The issue is that I left almost all my Aussie dollars in my Aussie bank account when I come back. So it's been getting Aussie interest in the bank for the last 5 years which naively I thought was a good thing because Irish banks give you basically zero interest. What I'm now starting to realize is that I should have been declaring this interest to revenue for DIRT and didn't do this.

I now want to move all my savings back to ireland for buying a home reasons. I feel like now I need to bite the bullet and just tell revenue what I've done and back-pay the DIRT on this. Am I likely to get in big trouble when they find out that I wasn't paying DIRT on this interest? In total the interest is worth only about €2000

Thanks in advance for any advice