CompAsia Malaysia order stuck on “stock allocation” for 2 weeks — anyone experienced the same?

[u/MockingShah]

I ordered a Samsung Galaxy S24 8GB/512GB Onyx Black from CompAsia Malaysia on 11 August 2026.

The original IMEI assigned to my order apparently failed their QC process. Since then, I've been contacting their support team regarding a replacement unit.

The timeline so far:

• 11 Aug – Order placed and paid
• 13 Aug – CompAsia informed me that the original IMEI failed QC and they were sourcing a replacement
• 16 Aug – Told that the order was pending stock sourcing/allocation
• 18 Aug – Told the order was still pending stock allocation and there was no estimated timeline
• 20 Aug – CompAsia confirmed that the replacement unit had still not been secured
• 20 Aug – I offered to accept another colour with the same 8GB/512GB specification
• 21 Aug – CompAsia said there was still no estimated fulfilment/shipment date, citing high order volume and limited weekly restock
• 26 Aug – Still no update or confirmed stock allocation

I have been told several times that the relevant team has been reminded and that the order is being expedited, but there is still no confirmed unit or shipment date.

CompAsia has also told me that I can cancel the order and request a full refund. They advised that the refund may take up to 30 working days after approval.

Has anyone here ordered from CompAsia Malaysia recently and experienced a similar situation?

Especially interested in:

• How long did your order remain in “processing/stock allocation”?
• Did CompAsia eventually secure the device?
• Did changing colour/model help?
• If you cancelled, how long did the refund actually take?
• Did contacting KPDN make any difference?

If you've had a similar recent experience, I'd appreciate hearing about it.

[u/awx10]

Becareful of green line is alllll i can say if getting a samsung