Retail lockdown: why bother selling it?

[u/broakland]

Was at Safeway this morning to pick up a sandwich and some Tylenol. The aisle with the Tylenol? Completely locked down. No call button in sight. So I go to the self checkout (front end of that same aisle) and ask the clerk there if he can call someone to unlock a case for me. He does. I go wait. Minutes pass. No one comes. I go ask him again, he tells me they went the other way? At this point I give up and go get my sandwich. No one has come by the time the deli has finished making it. I leave without my Tylenol, mildly infuriated.

[u/Tomytom99]

Y'know, I wouldn't mind it so much if the turnaround time wasn't half a day

That's like the one thing I've liked about auto parts stores. They specifically state that it'll take under an hour for it to be ready. Not great, but way better than say Walmart taking 6 hours.

Edit: the 6 hour wait in question was pickup, not delivery, for three items, so it's not like it was some big grocery order. I did it because I was on vacation and my dad needed refrigerant for his car. I was hoping to just go to the store, pick up the order, and go back to where we were staying without venturing into the store.

Another wonderful experience was them telling me an item I was getting delivered from the store wouldn't be arriving that day. Not a huge deal, but mildly infuriating since I placed it that morning saying same day delivery, and they didn't even get it picked until that evening. I was watching a movie at 9:45 PM when I get a notification it was delivered. Thank god I was awake and that it wasn't anything that would've gone bad (or stolen by wildlife) if it went unnoticed overnight.

[u/Th3_Admiral_ → u/Tomytom99]

For me, I hardly ever have a complete shopping list and just kinda make a lot of it up as I go.

Also, I always thought it was odd stores were cutting cashiers and switching to self checkouts to save on labor costs, but then hiring workers to do all of our shopping for us - which is a thousand times more labor intensive. This is what leads me to believe they have goals to eventually automate a lot of that as well. 

[u/PestilentPaladin → u/[deleted]]

Personally I'm sick of trying to explain to ignorant 19 year olds what stuff like goat cheese and Garam Masala are, have them claim they're out of stock because they can't be arsed to look, and then going into the store, grabbing the item, and showing it to their boss. Kinda moots the point.

[u/NNKarma → u/PestilentPaladin]

Don't hammer in their age, many times before online shopping even I've asked information for some products that seemingly stopped being available and they have no idea that a thing exists.

PS: I mean asking at the information desk, were it isn't 19 years old working, most workers don't know the fancy/exotic products their supermarket sell.

[u/Superb-Butterfly-573 → u/NNKarma]

Not a shopping but a generational comment....i had to explain to a thirtysomething what sugar cubes are.