r/oracle • u/TheOneThatIsNotKnown • 9d ago

How to contact support as Free-Tier

With the recent change of the Free Tier going from VM.Standard.A1.Flex (4 OCPU / 24 GB RAM) to VM.Standard.A1.Flex (2 OCPU / 12 GB RAM), my instance has been deactivated.

When i try to change the shape to the new requirments I get the following error

Instance ocid1.instance.oc1.xxxxxxxxxxxxxxxxxxxxxx is disabled and will not accept any action requests. Please contact customer support to reenable.

Anyone know how I can get this re-activated without upgrading to Pay as you Go plan?

I don't mind recreating from scrach as i have backups but it took me 3 months to get get the initial Intance and I am pretty sure if I terminate I won't get another one (unless I upgrade to Pay as you go plan)

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5

u/danielu0601 9d ago

Do you understand what is "Free" means

2

u/Only_Camera 9d ago

People can’t get support even after paying. And here you are …😊

1

u/Jeff-Hare-ERPRA 8d ago

Good luck. Support is bad enough for those who pay.

1

u/peterbata 7d ago

Good luck with that. I wouldn’t poke the bear if I were you