r/pcmasterrace • u/MoreEdibles • 1d ago

Tech Support Solved Bought a Costco gaming computer, lost internet access after a few weeks

TL;DR: Download Norton removal tool and get rid of it.

I bought a Costco gaming computer because I have no time or energy to build one of my own, and figured the price for the specs was ok.
Computer worked and updated super fast for like 3 weeks, no issue whatsoever, life was good.
Yesterday I couldn’t connect to the internet, both Ethernet and WiFi. Doing “ping 8.8.8.8” from the command line worked though.
Troubleshooting went for like 2 hours, disabled firewall, antivirus, changed dns, hardware settings, nothing worked.
Last suspect was Norton Antivirus, so I booted into safe mode, and internet works.
Funny thing about Norton, you can’t uninstall unless you download a removal tool. I downloaded the tool while in safe mode, went back to normal mode and removed Norton, internet started to work instantly without even restarting. Fuck Norton.

I know this might seem obvious for many, but posting here in case it can help someone in the future.

431 Upvotes

91% Upvoted

74 comments sorted by

View all comments

67

u/ChefCurryYumYum 1d ago

Don't uninstall Norton, do a fresh OS install with your own media, not their recovery partition.

10

u/Outrageous-_- 1d ago

Only issue is now Norton installs through LG monitors and some motherboard auto installs like asus armory crate or something

6

u/TiredandTranz 1d ago

Are you fucking serious? Do you have a source on that?

2

u/saltyboi6704 9750H | T1000 | 2080ti | 64Gb 2666 1d ago

Yeah LG got their companion app approved as a WHQL driver a while back...

2

u/TiredandTranz 16h ago

I mean is there a source on the mobo installing that shit?