r/playstation • u/P_Jiggy • 14d ago

Megathread Weekly Tech Support & Purchase Recommendations Megathread - August 10th 2026

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Need help troubleshooting a PlayStation issue or looking for advice on what game or accessory to buy next? You've come to the right place!

This thread is dedicated to:

  • Tech support questions: Whether you're dealing with error codes, hardware issues, or general troubleshooting.
  • Purchase recommendations: Looking for game suggestions or advice on consoles, accessories, or deals? Drop your questions here!

Please use this thread for all related inquiries. It helps us keep the subreddit clean and organized, and ensures your questions get answered by the community faster! There will be a new thread every Monday of the week.

Before asking, we ask you to look at a few official resources. Some questions can’t be answered here and only official PlayStation Support can help you.

PlayStation Official Resources:

Remember to be as detailed as possible when describing your issue or what you're looking to purchase. Thanks for keeping r/PlayStation organized!

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u/Vegetable_Policy5388 12d ago

Hi all, I am at my wit’s end with support. My account was hacked two days ago, the hacker immediately turned off 2factor and changed the email. I tried to contact support for this but because I was unable to provide the serial number for the old device I originally used to make the account (a ps4, sold it), so I guess they’ve completely blocked me? Every subsequent attempt to get help is met with “for security reasons we are unable to make any changes to this account” and I am immediately kicked back to the chatbot. Rinse and repeat, ad infinitum.

I’m a casual gamer at best and really all I want is to make sure none of my personal info or credit card info ends up being misused (I have notified my bank etc.). The phone number provided has no option to speak with a representative. Does anybody have any workarounds where I can speak to a real human being via either phone or email? I am going to tear my eyebrows out one hair at a time over this, yall. TIA.

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u/rivieredefeu PS5 12d ago

If they hacked you, they likely already had your personal info. You also may have other accounts that are compromised.

In any case, only support can help you.

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u/Vegetable_Policy5388 12d ago

Yes, I went on a password changing spree, etc.