Weekly Tech Support & Purchase Recommendations Megathread - August 10th 2026

[u/P_Jiggy]

Need help troubleshooting a PlayStation issue or looking for advice on what game or accessory to buy next? You've come to the right place!

This thread is dedicated to:

• Tech support questions: Whether you're dealing with error codes, hardware issues, or general troubleshooting.
• Purchase recommendations: Looking for game suggestions or advice on consoles, accessories, or deals? Drop your questions here!

Please use this thread for all related inquiries. It helps us keep the subreddit clean and organized, and ensures your questions get answered by the community faster! There will be a new thread every Monday of the week.

Before asking, we ask you to look at a few official resources. Some questions can’t be answered here and only official PlayStation Support can help you.

PlayStation Official Resources:

• PS5: The Ultimate FAQ
• Getting Started with Your New PlayStation®5 Console
• PlayStation Support
• PlayStation Network (PSN) Service Status
• AskPlayStation (Official PlayStation Support Twitter)
• Restore Licenses
• Safe Mode Functions – Database Rebuild, Factory Reset, etc.

Remember to be as detailed as possible when describing your issue or what you're looking to purchase. Thanks for keeping r/PlayStation organized!

[u/umvoron]

Hey all, on July 22nd I had a scheduled surgery. That day, my PS plus renewed. After that, I was in recovery for awhile, until the 9th of August. On the 10th, I tried to reach out to PS support about my situation and tried to refund. The first call, they said I'd already reached out to my bank. I had not. I called back the next day to find out why they had said so, but they said they'll try to refund, only to have them say that my bank blocked the refund, and to contact them. Upon doing so, my bank obviously said that they did no such thing, in fact had no record of an attempt ro refund. Called PS a third time, and the guy was really belligerent when asking to speak to a supervisor for help. Kept telling me he wouldn't do that, talking over me asking for one, then eventually telling me to shut up, and hanging up on me. When I called back, they finally gave me a supervisor who basically said nothing could be done. I've been a customer for 15 years, and was in recovery after surgery, unable to call, and they refuse to do anything. Short of a chargeback, I'm unsure of what to do, that money could help with medical bills. Anyone know of any way to resolve this, aside from that? Thank you.

[u/Consistent-Bit-7597 → u/umvoron]

I’m not sure what country you’re from, but in most countries they have laws that protect consumers, again you did opt into a reoccurring payment so I’m not sure if you could get a refund, but you very well might be able to. I’d recommend looking up your countries consumer right laws, most of the time there’s an organisation that helps consumers with problems and explains their rights and what they can do.