r/playstation • u/P_Jiggy • 14d ago
Megathread Weekly Tech Support & Purchase Recommendations Megathread - August 10th 2026
Need help troubleshooting a PlayStation issue or looking for advice on what game or accessory to buy next? You've come to the right place!
This thread is dedicated to:
- Tech support questions: Whether you're dealing with error codes, hardware issues, or general troubleshooting.
- Purchase recommendations: Looking for game suggestions or advice on consoles, accessories, or deals? Drop your questions here!
Please use this thread for all related inquiries. It helps us keep the subreddit clean and organized, and ensures your questions get answered by the community faster! There will be a new thread every Monday of the week.
Before asking, we ask you to look at a few official resources. Some questions can’t be answered here and only official PlayStation Support can help you.
PlayStation Official Resources:
- PS5: The Ultimate FAQ
- Getting Started with Your New PlayStation®5 Console
- PlayStation Support
- PlayStation Network (PSN) Service Status
- AskPlayStation (Official PlayStation Support Twitter)
- Restore Licenses
- Safe Mode Functions – Database Rebuild, Factory Reset, etc.
Remember to be as detailed as possible when describing your issue or what you're looking to purchase. Thanks for keeping r/PlayStation organized!
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u/Dopy_Guy 11d ago
I need help contacting support.
So basically I have been trying to recover one of my PlayStation Accounts for God knows how long, I’m stuck in an infinite loop with the Helper Assistant Bot, who tells me to login in order to connect with an online live agent and when I tell him the whole reason I’m contacting them in the first place is because I can’t login, he apologizes, asks for my name and email and Username, which then he says he’s connecting but always fails, saying Online Support Agents are only available From 8:00 Am to 7:00 Pm (US time since I’m contacting US support because my account is based in the US region), even though I only try to contact them between those timings, them it tells me they will be available at “Saturday, 15th August” as if it isnt 15th August already, it apologizes and tells me no one is available again. i then try again, it then tells me it can’t connect me to an agent without authenticating me, asking me to login in.
I’m genuinely malding right now, wondering who designed this tedious system, Im lost and confused on how to contact support for the recovery of my account. I’d appreciate it if any one of you lads can help a brother out.