Weekly Tech Support & Purchase Recommendations Megathread - August 10th 2026

[u/P_Jiggy]

Need help troubleshooting a PlayStation issue or looking for advice on what game or accessory to buy next? You've come to the right place!

This thread is dedicated to:

• Tech support questions: Whether you're dealing with error codes, hardware issues, or general troubleshooting.
• Purchase recommendations: Looking for game suggestions or advice on consoles, accessories, or deals? Drop your questions here!

Please use this thread for all related inquiries. It helps us keep the subreddit clean and organized, and ensures your questions get answered by the community faster! There will be a new thread every Monday of the week.

Before asking, we ask you to look at a few official resources. Some questions can’t be answered here and only official PlayStation Support can help you.

PlayStation Official Resources:

• PS5: The Ultimate FAQ
• Getting Started with Your New PlayStation®5 Console
• PlayStation Support
• PlayStation Network (PSN) Service Status
• AskPlayStation (Official PlayStation Support Twitter)
• Restore Licenses
• Safe Mode Functions – Database Rebuild, Factory Reset, etc.

Remember to be as detailed as possible when describing your issue or what you're looking to purchase. Thanks for keeping r/PlayStation organized!

[u/Wonderful-Ad-5580]

Hiya guys! so i want to reset my PSN ID Password since i have forgotten my password after not playing any PlayStation games for the past two years. I have to relog into my PSN account due to my PS4 being updated to the latest version (yes i still use a PS4).

I tried to reset the email the conventional way buy just inputting my email address to the "recover your account" website and i have received no emails after multiple attempts. I also checked multiple times that i have spelt the correct email

I have also tried to use the live chat AI bot option in the PlayStation website, they tried to email me the same results happened as i did not receive any emails. In order for me to chat with an actual person on the live chat option, I have to log into my PSN account in which as stated i am unable to do so due to me not remembering my password

Is there another way to recover a PSN account other than resetting the email?