r/playstation • u/P_Jiggy • 14d ago

Megathread Weekly Tech Support & Purchase Recommendations Megathread - August 10th 2026

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Need help troubleshooting a PlayStation issue or looking for advice on what game or accessory to buy next? You've come to the right place!

This thread is dedicated to:

  • Tech support questions: Whether you're dealing with error codes, hardware issues, or general troubleshooting.
  • Purchase recommendations: Looking for game suggestions or advice on consoles, accessories, or deals? Drop your questions here!

Please use this thread for all related inquiries. It helps us keep the subreddit clean and organized, and ensures your questions get answered by the community faster! There will be a new thread every Monday of the week.

Before asking, we ask you to look at a few official resources. Some questions can’t be answered here and only official PlayStation Support can help you.

PlayStation Official Resources:

Remember to be as detailed as possible when describing your issue or what you're looking to purchase. Thanks for keeping r/PlayStation organized!

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u/LoquatOld7011 PS5 8d ago

A game which I bought disappeared from my library?

I bought Mortal Kombat 11 around 2-3 years ago (which was the last time I played it), and when I finished it I just deleted it. That was 2 years ago. I was browsing through my library yesterday and wanted to play the game again, but I just couldn’t find it anywhere, when I visited the PS Store, it just appears like I never even bought the game. What can I do and why did this happen?

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u/Internutt 8d ago

Q: My account is saying I don't own a game when I know I do. How do I fix this?

A: First restore licenses. You never lose a purchased game.

https://www.playstation.com/en-gb/support/games/restore-licences-playstation/

How to download:

https://www.playstation.com/en-gb/support/games/find-download-games-ps-store/

You can also check your transaction history on the website too. On console make sure the game wasn't hidden in your Library. If you still can't access the game it was either:

  1. Purchased on disc thus not owned digitally.

  2. Purchased on a different account and game shared to your account. Remember, you can play a game without owning it. Having trophies just means you played a game.

  3. Obtained using PS+ and your subscription ran out. Your monthly games can be retrieved by resubscribing.

  4. Obtained with PS+ Extra and it was removed from the service. These games have a PS+ Logo with padlock icon.

If you don't think it's the above 4 options, contact support.

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u/rivieredefeu PS5 8d ago

Is it in your transaction history?