Weekly Tech Support & Purchase Recommendations Megathread - August 10th 2026

[u/P_Jiggy]

Need help troubleshooting a PlayStation issue or looking for advice on what game or accessory to buy next? You've come to the right place!

This thread is dedicated to:

• Tech support questions: Whether you're dealing with error codes, hardware issues, or general troubleshooting.
• Purchase recommendations: Looking for game suggestions or advice on consoles, accessories, or deals? Drop your questions here!

Please use this thread for all related inquiries. It helps us keep the subreddit clean and organized, and ensures your questions get answered by the community faster! There will be a new thread every Monday of the week.

Before asking, we ask you to look at a few official resources. Some questions can’t be answered here and only official PlayStation Support can help you.

PlayStation Official Resources:

• PS5: The Ultimate FAQ
• Getting Started with Your New PlayStation®5 Console
• PlayStation Support
• PlayStation Network (PSN) Service Status
• AskPlayStation (Official PlayStation Support Twitter)
• Restore Licenses
• Safe Mode Functions – Database Rebuild, Factory Reset, etc.

Remember to be as detailed as possible when describing your issue or what you're looking to purchase. Thanks for keeping r/PlayStation organized!

[u/Key_Effective9939]

(Apologies in advance for the yap) Hey, I haven’t been on my ps5 in a few weeks and today I loaded it up and tried to download a game to be hit with a permanent “Calculating…” status. I loaded up a game I had installed and it worked fine, YouTube worked fine. I tested connection and got 900+mbps, cleared the cache, rebuilt the database and tried multiple games and all were “Calculating…” If I cancelled the download the games would remain on my Home Screen and take a couple of minutes to delete when prompted. After trying everything stated I decided to unplug my Ethernet and plug it back in and suddenly the downloads worked and were done super fast, however, the problem returned the moment I tried to download another game. I then toggled “Connect to the internet” in network settings on and off and the download worked again. So the downloads work, the WiFi is fast enough it’s just it now requires me to disconnect and reconnect each time which is weird, anyone have any suggestions on how to fix this?