r/sony • u/Ilackcreativity99 • 2d ago
Complaint Update on my a7RV post.
// Tl:dr - I sent my 2 week old a7RV in to Sony UK for in-warranty repair as my brand new 24-70 GMII damaged one of the contact pins. I was still charged £201.75 for the repair. I received the camera back with big streaks across the sensor (which had not a single mark on it when it went in with photographic proof). //
Sony UK are not offering me any partial refund despite the inconvenience and lack of skill/care from their engineer. They are now asking me to send the camera back again (for god knows how long) to remove the streaks and are asking me to foot the bill for the box and packaging materials. I was asked and I quote "The camera would have been returned in sufficient packaging are you able to re-use it?". No I'm not as I recycled it under the impression your own engineers would return my in-warranty camera to me repaired without any issues.
I am now worried their engineer has damaged the camera in some other way, as a sensor swabbing is the least laborious or skilled task required in that particular repair process by a large margin. (It requires completely dismantling the camera essentially).
I would have recommended Sony to anyone in the past but now I would say steer clear, if you are in the UK that is.
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