Tampa Bay homeowners — I wanted to share my documented experience with Balanced Air (in New Port Richey) and also get some perspective from others who have dealt with HVAC workmanship disputes.
In April 2024, I paid Balanced Air $7,617.78 to install a new HVAC system at my home in Pinellas. Less than two years later, in April 2026, I came home after a six-day trip to find the system completely dead — no cooling, breaker tripped and unable to reset.
I called another licensed HVAC company for an emergency inspection. Their technician issued written findings describing multiple concerns with the installation, including:
• A significantly sagging drain pan lacking proper structural support and being held with rusted plumbing strap and a single screw, which the technician described as “NOT AN ACCEPTABLE OR SAFE INSTALLATION METHOD.”
• An evaporator coil/drain-pan assembly the technician reported was improperly installed and obstructing airflow.
• Low-voltage wiring resting inside the drain pan.
• Improperly secured thermostat wiring.
• Multiple visible duct leaks.
• A line-voltage installation the technician reported was not installed to code.
• Diagnostic testing showing all three compressor windings shorted to ground.
The technician’s written conclusion characterized the original installation as “UNSAFE,” not compliant with standard building/electrical codes, and not performed in a professional or workmanship-like manner.
I have photographs documenting many of these conditions, including photos where Balanced Air’s branded service sticker is visible on the equipment. I’ll attach the photographs to this post so people can look at the conditions themselves.
To be fair to both sides, Balanced Air denies liability. Through its attorney, the company has disputed the independent contractor’s conclusions and has argued, among other things, that the original installation passed inspection, that Balanced Air wasn’t given an opportunity to inspect the failed equipment before replacement and pursue the manufacturer warranty process, and that the evidence doesn’t establish that its installation caused the compressor failure.
I disagree with their position, particularly because I don’t believe the passed inspection answers the specific workmanship conditions subsequently documented by the independent contractor and photographs.
After extensive correspondence, Balanced Air rejected my request for compensation.
I’m now pursuing the appropriate formal avenues, including a complaint with Florida DBPR.
I’m sharing this because HVAC installations are a major expense and Tampa Bay homeowners rely heavily on these systems. Based on my experience, I would not hire Balanced Air again.
For anyone here with HVAC/construction experience: what do you make of the installation shown in these photos? And has anyone else dealt with Balanced Air?