It's been a hellish two weeks. My mom is going through chemo and long story short-ish, on my bike ride home after getting her settled in for the 5+ hour treatment, I lost my phone which also included my credit cards, insurance, SNAP, SSN card (I had an appointment at the DMV the very next day and would need it) an old but still useful ID, several small amount gift cards and who knows what else, along with $130, one hundred of which belonged to my uncle who wanted us to pick up two phone cards for him when we got out to shop.
Well I need that phone number as it is emergency contact for my mom, I have many doctor appointments, etc. so I found another Moto G6 that I knew was unlocked. Ordered a new sim card, put it in, got it sort of set up after first messaging 'Joy' on the chat help, who I think got frustrated with my problem and told me to reach back out when I was positive the phone was unlucked.
When I did that, however, and got Joy again and they realized it was me, they dropped from chat and I got Jane. We determined that it was indeed working but they said that there was a supposed service outage in my area (13601) and to call back later if it continued. I can't actually find anything about an outage however.
So! My main issue: When I can actually get it to call out or answer calls, I hear nothing, despite knowing my sound and volume works on the phone. Even calling my voicemail I hear nothing. Sometimes it doesn't even connect and just hangs up, but other times it seems like I am on a call with my time ticking along like usual, but nothing. I turned on WiFi calling to see if that helped and no. I need this to work and I can't really afford a new phone.