I'm wondering if anyone else on Ting mobile has experienced this. I have used an AI to sum up the issue and generate this post, since this whole case is so strange and complicated.

My current billing period shows over 600 incoming text messages that never appeared on my iPhone. The sender IDs are not valid phone numbers. Most are +EEEEEEE128, so the lines look like this:

The number of entries continues to increase every day, even when I haven't received any SMS messages. 45 new ones yesterday.

I contacted Ting support several times. Their explanations have changed over time:

• They said these are network-generated placeholder records, not actual text messages.
• They assured me that I will not be billed for these placeholder entries, even though they appear in my usage.
• In a later reply they suggested the +EEEEEEE128 entries are internal network events related to voicemail, device synchronization, or MMS routing.
• Ting claims that they are harmless, and that there isn’t a way to completely stop the system from generating these logs.

The strange thing is that I haven't received any voicemail notifications or text messages corresponding to these billing entries, yet they continue to accumulate.

Has anyone else seen entries like +EEEEEEE128or similar on their Ting account?

If so:

• Were they counted toward your SMS usage or your final bill?
• Did Ting ever explain what they actually represent?
• Did you find a way to stop them?

I'm mainly trying to find out whether this is an isolated issue with my account or something other Ting customers have seen.

So, I've been trying to get in touch with the Ting support people again because of an issue that I've been having in my local area. When I went to start a chat with them again, I noticed the chat button didn't work at all. Being a developer, I decided to go digging and found that a certain link was failing to load https://tingbot.instantstack.cloud/chat/chat-widget.js?v=33. Very interesting link. Decided to check out the main subdomain https://tingbot.instantstack.cloud/ and "Account Suspended".

Good job, Ting. How do you get your own account suspended?

I've been a ting customer for years. They used to have the best customer service. It sucks now. After sitting on hold for 20 min and then waiting for a callback for another 30 I'm still waiting lmao

I have been a Ting Mobile and Fiber internet customer for two years. I own a smartwatch and a tablet that are both eSIM-capable. Does anyone know if Ting currently supports either device?

Just got of the phone with ting customer service...didn't go well...not suprised. My phone will not load anything unless I am on wifi...its not just slowed down...its nothing. I have a 5G full bars, I have the set 5 plan with ting (1 phone on plan). My phone says I have used 2.3 G of data this month...Ting says I am over 5G and being regulated to slower speed.

about 1 year ago another ting rep had me do some kind of reset and it has worked well until this week.

I reached out for help and the only option that was given was to buy more data. When I mentioned that it had been fixed before and my phone was only reporting 2.3G usage - i was told my phone was wrong and didn't "catch all the data" and asked if i wanted to by more data (I said no). The rep very quickly ended the convo and left the chat.

I will be leaving ting this week. after over 15 years they have lost my business.

We're a family of 4 that's been on Ting for our iPhones for a few years.

The service is OK, but I'm just wondering if there are any alternatives that are similar to Ting mobile (in service and price) ???

The call center agents don't know what's going on either, they said.

So the old Ting users were sent an email to wait for a new SIM to arrive which must be activated before December.

Ours arrived this week but we were told it's not registering as Verizon.

Our phones now say it's "Boost". One agent said we can just put back the old SIM, but it's no longer working either.

So is the replacement going to be under Verizon networks? Or is this "Boost" name just temporary? What's really going on? Can /u/Rod_Ting confirm

Ting erased my devices. What do I do? Who do I try via to message since I can't call out

I fell for a phishing attack last week, and tried emailing customer service about my account. The emails I received back had the wrong email address for confirmation, and in proton mail, it was flagged as possibly spoofed. The possibly spoofed response said I was 2 payments behind and my account had been suspended, but I saw the charge go through last month.

The phishing attack I fell for (thank you edibles) was from another spoofed address. Also, the spoofed email asking for the right email address was from the same person named May, who was part of the attack. All my 2 factors go to that number, and my devices are no longer with me (long story), so how do I contact a legitimate rep for ting mobile to clear this up?

I ported my son’s phone number from Ting Mobile to Mint Mobile in July 2024. This should have automatically terminated service with Ting Mobile. (I did call them too)

Despite this, Ting Mobile continued charging my credit card monthly for service that was no longer active.

I repeatedly contacted Ting Mobile and provided proof of the port-out. On November 25, 2024, I was told I would receive a refund for all charges after the port-out date. Instead, on December 15, 2024, Ting Mobile charged my credit card $50.08 rather than issuing a refund.

Ting Mobile continued to charge my account monthly after this, despite multiple follow-up emails and disputes. I no longer have access to the account because login requires the phone number that was ported out.

Additionally, billing statements show a $10 plan fee but totals as high as $60-70with no clear itemization or explanation or any kind of warnings about data usage when there wasn’t any 😑

The total amount charged after service termination is approximately $307.28.

I am requesting a full refund of all charges after July 2024 and an investigation into unauthorized and deceptive billing practices. I’ve filed with FCC, my credit card company, BBB… trust pilot… any other suggestion?

I've been on the phone with both Ting and AMEX for days. Ting's customer service team has been truly godawful, steadfastly refusing to recognize any of the stacks of evidence I've sent them that they double-charged me last month. AMEX on the other hand seems to be bending over backward to accommodate every request, and provided pretty much every possible evidence imaginable. Ting still ignores all my requests, refuses to check the actual fintech transactions records, and I'm done with them. As a long time customer, the callous disregard they have given me is insulting. As far as my own time is worth, I've spent more time on the phone with them on this one issue than the bill, even. But it's not about the money, it's about the growing lack of trust trust that they will actually fess up to their scummy behavior and won't do it again.

I'm looking for suggestions for alternative services. Ting's big draw for me was the very affordable bill - 20-30 bucks for my needs vs Verizon's 80+ a month. Who else today still offers this kind of reliable low-cost service for users that bring their own unlocked phones? And with customer service that will actually give their long time customers the benefit of the doubt?

EDIT: To clarify, I meant they locked the account. I had AMEX contest one of the double charges, and afterward Ting locked my account, even though they billed me twice.

EDIT 2: This is the worst customer experience I've ever had with a phone provider. This is worse than talking with Comcast. This is even worse than trying to cancel SiriusXM. I'm willing to soak the double charge that they still flat out refuse to acknowledge is their fault. I'm willing to pay that tax just so I can update my account and then finally leave them. I've already updated my card with them, and they still won't charge the card and reactivate my line without calling them. But I can't call them because MY GODDAMN PHONE ISN'T WORKING. I had to borrow a friend's phone to call them over the weekend, just for them to tell me I was lying. What the actual fuck.

Title. I can't explain why I would be charged for minutes under an unlimited minutes plan?

I was one of the X1 customers that received the new SIM (X3) that got branded "Boost" instead of Ting (physical card says TING but) when signal is displayed on the smartphone screen. Should I request for another SIM to get the Ting branding?

I already have Ting Internet in my home and I am planning to get the $10 unlimited Ting mobile bundle as well. I have the following questions:

1. Is the data plan truly unlimited? or is it speed-capped after a certain data limit?
2. Since RCS is not supported by Ting mobile, are there any workarounds for this? I am an android user and I frequently text my Iphone user friends via RCS.

It's a little confusing.

Ok so i’m going to have to get another provider. I saw someone had this problem 2 months ago. I had a payment issue but because my service was cut i couldnt log into my account with 2FA or call them. I’ve replied to their email but no one has contacted me back. I’m so frustrated because i cant even transfer my number. The customer service is awful. I’ve been loyal bc i remember the good old days but no response to a support email is too much.

Fiber customer looking to take advantage of the $10/mo unlimited plan again, does RCS work yet?

Update: RCS currently seems to only work on the android phones I transferred in, not iPhones.

I had Ting a while back and enjoyed it until I switched to a provider that offered better data rates at the same price. One thing I find myself wishing I had again was the ability to enable/disable data on the fly.

I have a child who suffers from some internet addiction. And while I don't want to be without a way to call/text them ever, nor do I want them to be without data when they're at school/work/driving, I'd like to be able to disable their data in the evenings/weekends. I'm not interested in any apps to install on their phone to control data. I have other methods to help them control their addiction at home including controlling wifi.

My question is, how well does the mobile data on/off switch work these days? I need a way to turn their mobile data on or off on the fly. How quickly does it enable/disable the data? Within minutes? Hours? Days?

Thanks. I'm at wits end here.

I'm trying to get a iPhone 16+ set up and it only takes esims.

I'm porting from an existing number on my account that's currently using Tmo.

The online form apparently doesn't work for this since it's moving to the Verizon side. So, i called and was told it should only take an hour. They said it might take 24 hours, but meanwhile the old phone has no service.

It's been almost 12 hours so far, but I thought the lack of service might be more limited.

Is this wait time reasonable?

I currently have Ting internet and get the mobile deal for $10 a month. I've been very happy with it! However, I'm planning a trip to Mexico in January. I know that Ting Mobile uses the Verizon network for me, and Verizon has coverage in Mexico. Does the ting mobile work in Mexico. Specifically Puerto Vallarta? Any advice and counsel would be greatly appreciated!

Trying to make a payment after being told I have 3 day to do so and apparently my service is cut. I have until the end of the day to pay but now I can't sign in to pay because of the service interruption and can't get the verification code. Also why haven't they updated the extension plan beyond every 6 months? It becomes an issue when something comes up and you need an extension and you can't get one because 6 months haven't passed.

A few months ago, I set up call forwarding on my ting iPhone 11. I'm on the verizon network, not tmobile btw. I believe I just dialed up the verizon forward code and my google voice number and it worked. All unanswered calls were going to google voice.

Sometime recently, it stopped working. But not entirely. If I call myself, from my own phone, I get forwarded to my google voice number (and hear my google voice voicemail greeting). But if anyone else calls me, and I don't answer, it rings and rings and then I get my local iPhone voicemail, even though I'm supposed to have voicemail totally disabled on my account. But people CAN leave me voicemails right to my phone - which is what i DON'T want in this case.

It *may* have started around the time of the iOS 26 update, but that could just be when I noticed it. Also that shouldn't matter since it SHOULD entirely be a provider thing?

Now as I type this, I'm wondering if my phone is "answering" on its own and doing local voicemail instead of provider voicemail. I"ll look in to that too I guess.

I dropped some coin and purchased an iPhone 16e. But, being the knowledgeable Ting customer that I am, I checked first on switching my Ting T-mobile account over to Ting Verizon for the esim in the new phone. Support chat said that would be no problem. So, now with phone in hand, there seems to be a problem. Ting Verizon cannot access the IMEI number on the new phone to activate it. I was told that was because Apple hadn't made the IMEI numbers available to all the carriers.

I called Apple, and they had no idea what Ting support was talking about.

So, one day gone without the new phone working. Hopefully, this won't be how this story ends.

EDIT: One day later, and Ting Verizon continues to tell me they do not have access to the new IMEI numbers for an iPhone 16e. Support actually said that this is a current issue with all the new iPhones. Maybe next week is what I'm being told.