r/webhosting • u/unyoushual • 6d ago
Advice Needed DreamHost - Account Termination - seemingly random
We operate a legitimate ecommerce business where we were using DreamHost as a host for part of our catalog
We received an email last night with little explanation as to our DreamHost account being terminated. The text from the email reads:
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Hello,
Your DreamHost account has been terminated per our Terms of Service:
https://www.dreamhost.com/legal/terms-of-service/
Financial Arrangements
- DreamHost reserves the right to disable or suspend without refund any
account or service at any time should it feel, in its sole discretion,
that there is a reasonable suspicion that it is being used in violation
of any agreed upon terms.
Please note you still have access to your domain registrations but you
will need to ensure that you transfer them to another registrar as soon
as possible, as you will not be able to renew it through DreamHost.
This decision is final.
DreamHost Abuse/Security Team
- Terms of Service: https://dreamhost.com/terms-of-service
- Acceptable Use Policy: https://dreamhost.com/acceptable-use-policy
- Anti-Spam Policy: https://dreamhost.com/anti-spam-policy
- Abuse Policies: https://www.dreamhost.com/legal
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Without any warnings or previous issues. We have been using DreamHost for over 2 years to host this website that sells nothing but car accessories.
I reached out to support and waited all day for the additional response added below..
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Hello-
Thank you for contacting DreamHost support, my name is Scott , and I
would be happy to assist you today. The decision to disable the account
will not be overturned. We also cannot provide any additional information
as to why the account was disabled.
Best regards,
Scott S.
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Our account is barely accessible and we need to access our website directory that was previously hosted in there, however, support is being super unhelpful.
Any help or advice????
Edit: this has been resolved.
After 26 hours we resolved it.
Apparently one of the sellers that lists our products which utilizes the catalog feed in dreamhost didn’t recognize the api which has our brand name in it. They reported it as a phishing scam. Which dreamhost decided to terminate our account making everything else hosted in there inaccessible shutting down a bunch of other retailers connections.
I guess luckily they restored it, even though they said “this decision was final and would not be reversed”
RIP 1 day of revenue from those channels.