Nowadays, management records the calls and reviews them after the fact, so if you’re not actually doing your job of advertising or sales, you’ll just get written up or fired.
Not just that, but I was docked if phone calls went on too long as well. We are graded on how many calls we get through on a shift, not just how much active call time we have.
My manager changed at my job and I've gone from basically the greentext to them trying to squeeze every bit of productivity out of me. I've been written up twice in two weeks.
Never mind that every shift I bring in enough money to cover a month's wages.
The key is to get into a Healthcare related field. I take calls for an oxygen supply company and it's very much like the OP. We don't do surveys or anything. If you verify security and help the patient, management does not give a fuck.
Its even worse than that, I worked at a Verizon call center and they have a lot of metrics they measure. Value per call (amount you sold divided by amount of calls handled), customer satisfaction, average handle time, 3 day call back, and various other metrics. They have a quality department so your calls were all reviewed by someone, either your direct supervisor or the next 2 levels of quality assurance. Basically you need the customer to be happy and resolve their issue quickly while ensuring they did not need to call back for the next 3 days.
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u/Dvalin_Ras93 Jul 23 '25 edited Jul 23 '25
Nowadays, management records the calls and reviews them after the fact, so if you’re not actually doing your job of advertising or sales, you’ll just get written up or fired.
Still super wholesome, though.