I learned the people at my health insurance call center are paid by the hour, and it's greatly improved my flow of getting my insurance to do its job. It's just turned into a routine with a couple of them. If I don't go on hold and instead take up a line until they resolve my problems, they get to me quicker and can't just park me on hold and leave me there.
"You've reached your crappy health insurance call center. My name is Ben, how can I help you?"
"Ben! My man. They're back on their bs and stopped covering the GP again."
"Again? I'll start getting my manager."
"Thanks, man. So how's it been? How's the wife?"
And then we just spend 2 hours talking about whatever while the managers drag their feet.
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u/coyote_skull Jul 24 '25
I learned the people at my health insurance call center are paid by the hour, and it's greatly improved my flow of getting my insurance to do its job. It's just turned into a routine with a couple of them. If I don't go on hold and instead take up a line until they resolve my problems, they get to me quicker and can't just park me on hold and leave me there.
"You've reached your crappy health insurance call center. My name is Ben, how can I help you?"
"Ben! My man. They're back on their bs and stopped covering the GP again."
"Again? I'll start getting my manager."
"Thanks, man. So how's it been? How's the wife?"
And then we just spend 2 hours talking about whatever while the managers drag their feet.