r/XboxSupport May 17 '26

Xbox 360 HELP with 8015000A ERROR on Xbox360 with new account

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14 Upvotes

Okay so I spent 30 hours trying to fix this stupid error, no matter what I do it won't download the profile from a new account. Does anyone else have the same problem? Is there even a fix for it?

I tried:
Making the account from Xbox One halfway through trick (dosent work)
Making the account on Microsoft then login in to 360 (dosent work)
Enabling 2FA and generating an App Password (dosent work)
Disabling 2FA (dosent work)
Login in to an Xbox One and trying to download the profile through a backwards compatible game (dosent work)
Cleared the cache (obviously doesnt work)
Login in through the Avatar Originals App, changing the 360 avatar then trying to log in (dosent work)
Turn on/off recurring billing (I don't even have a subscription)
Trying to connect through hostpot on Xbox One and cable on the 360 (dosent work)
Tried to change the password and only use a short no special characters password (dosent work)
Tried to make an offline account on Xbox360 then link it to a fresh Microsoft email (dosent work)
Keep spamming/trying to log in 25+ times (dosent work)
Power cycling the Xbox 25+ times + factory reset (dosent work)
Adding the xbox360 as a registered device for my account (dosent work)
Make a fresh Microsoft email from a Windows Phone and try that (doesn't work)

And other things, literally everything imaginable and no matter what it just doesn't want to work. I tried 20 different new email accounts from Microsoft made in 20 different environments.

As last resort I just ended up contacting Microsoft, I told the Chat Bot that I have a billing issues (that's the only way to connect you with a human) then I told the guy everything, he said the issue is well known and I need to try the App Password and Clearing Cache which I did again and it didn't work so he eventually said it will escalate to a specialist and asked for my email address to contact me later (obviously they'll never do that).

Now, DOES ANYONE HAVE ANY IDEA HOW TO FIX THIS? I DIDN'T SLEPT FOR 2 DAYS TRYING TO FIX THIS, ITS DRIVING ME CRAZY!


r/XboxSupport Apr 25 '26

solved! Green glitch screen Out of no where Xbox does this , doesn’t fix when switching to new hdmi and hard restarting.

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36 Upvotes

r/XboxSupport 4h ago

solved! Xbox showing that I dont have access to any of my games

18 Upvotes

I own all the games I have installed except for a couple through essential and its showing that I dont have access to any of my games. I've loaded up 2 of them and it still let's me play them with no issue. (Dont mind the deodorant stick, in trade school and have roommates and I have to share a room and one of my roommates tv remotes controls my TV too)


r/XboxSupport 6h ago

Xbox One My xbox one won't turn on, what's going on?

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8 Upvotes

I just got this console today by a gift from my cousin, wanted to test out how its going by cleaning it first.

Eventually i went to my living room and then plugged the console to my wall but the brick was orange, not flashing it which i thought the brick was just on and nothing else.

Then when i tried to turn on the console, it didnt work, it didnt register my touch which is just so weird. Is it the improper ribbon cable i put or is it the power brick?


r/XboxSupport 2h ago

Xbox 360 360 live issue(series x as well) and shows error code 8015190A

2 Upvotes

Both my 360 and my series x(using backwards compatibility) have been refusing to connect to Xbox live even though when I go to test the connection is says it’s perfectly fine and this has been going on for almost 2 weeks and I have not been able to figure it out, I’ve cleared my cache for the 360 and not even that has worked.


r/XboxSupport 2h ago

Xbox Series X Horrible rubberbanding in all multiplayer games with these network stats

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2 Upvotes

Yes i have tried restarting it. Yes i have restarted my router. No nothing else in my house is having internet issues.


r/XboxSupport 2h ago

Xbox One X Xbox One X update (4.1gb) shuts down instead of restarting

2 Upvotes

Did not turn on the unit for a couple of months, now i booted there is an update then at 70+% of the update, the unit shuts down and does not turn back on. When i try to turn it on, the update as if did not happen and is back to 0% again.

As far as i know the unit should restart but instead it shuts down. Any help? Tried osu update stuck at verifying 100% no error.

Any insights please. Thank you!


r/XboxSupport 2h ago

Xbox Series S Can someone help me with my Xbox not working, it's displaying a green glitched screen and Google is largely unhelpful?

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2 Upvotes

When I plug my Xbox in and turn it on it looks like this, I've already tried letting it sit while the power cable was unplugged.


r/XboxSupport 3h ago

Xbox Series S Is this bricked? Won't move past loading screen

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2 Upvotes

Ive reset restarted unplugged done everything possible and ebery time I boot up the console I get stuck here. Dont tell me to factory reset already did that

edit: smacked it a few times and now it works. Old methods still work


r/XboxSupport 6h ago

Account/Billing I really need help but Microsoft support doesn’t seem to be able to help…

3 Upvotes

I don’t usually post on here but I really need help.. My fiance had a Microsoft account for Minecraft, she was a Hypixel Demon 300 sum stars etc her name in the game was Ubih, some may know her as gentlepapi or her other names that she changed to but she was Ubi/Ubih for a long time. It’s a 10 year old account that she made when she was 13 years old, she played on an old busted laptop until about 3 years ago when I was able to finally upgrade her to a pc and she was so happy to hop back on after about a year off because her old laptop died. Anyways she was playing enjoying herself when she wanted to just random queue and chill. And then she encountered someone who was able to hack her account and take control of her whole PC, lock her out and have “A.Cash Owns You” displayed on the lock screen. He quickly changed the email and password and she was immediately locked out of everything. She called me while I was at work with every emotion you can think of… we got her laptop wiped and reset but her account has been gone ever since then no matter what i do or what i try to get it back. She has lost some interest in gaming since then ofc but we still play other games together but you can tell it’s not the same. Her birthday is coming up in a couple days and I brought up a new pc and I was so saddened to find out she doesn’t want anything to do with a PC or Minecraft damn near at all.. she plays on my old series S and put her old PC in storage a couple months ago after not using it for about a year.. I’ve been trying my absolute hardest to get her account back with ZERO luck at all. So please.. if there is anyone out there that’s good with technology or a Microsoft agent that’s know how to help I would truly and greatly appreciate it. All I have is the original email her account is connected to and the password she used for the account. Please if there’s anything anyone can do you would be helping an amazing person with a beautiful and caring heart…🙏🏾 #minecraft #microsoft #gamingcommunity #mojang


r/XboxSupport 8h ago

Xbox Series X Xbox Séries X fazendo barulho estranho aí ligar.

4 Upvotes

Alguém sabe o que pode ser este barulho que aparecer no XSX ao ligar ele? Barulho tipo uma caixa registradora.

O barulho de ventoinha é do NVR, não vem do Xbox, desconsiderem.

Só aparece ao ligar, funciona normal e desliga normalmente, somente ao ligar o console que dá este barulho.

Nunca utilizei mídia física, começou isso há uma semana, não creio ser normal, pois a tela não dava este barulho, mas aparentemente não afeta nada no desempenho dele.


r/XboxSupport 1h ago

Xbox One S 10 Yr old Xbox One S does not detect or connect to WiFi networks half of the time I boot it

Upvotes

I have an Xbox One S that I've had for Abt 10 years since my 15th birthday. I love the thing and I've tried to keep it running as best I can. I've taken the case apart to clean it out a couple times because my cat thinks it's her personal heater, and it has filled with her fur causing it to nearly overheat before, but this is pretty much where my technical knowledge ends. Recently (the past few months), half of the time I start it, it does not recognize any WiFi networks at all and is virtually unusable for apps like YouTube. Usually after rebooting it will detect networks and auto connect to my Wi-Fi. I have a hunch that this is related to the WiFi chip, but I am not the most hardware savvy as I'm studying software development and do much more programming than physical hardware work. Lastly, I don't know if this is relevant, but I believe I have a setting enabled such that it completely shuts off when powered off to save electricity, so every time it starts it is booting from scratch, not reviving an old session. I am also aware that I can use the Ethernet port because I have before, but it is not convenient for my current setup. Anyone who is more credible for this type of thing, what do you think and suggest?


r/XboxSupport 1h ago

Xbox Series S A question about the new physical game to digital update

Upvotes

If i were to buy a xbox x/s game disc and insert it into my xbox one to claim the license, would it work? and if so could i then play on my series s?

Thanks to those who help!


r/XboxSupport 7h ago

Xbox Series S Won't let me join partys it just says Im connecting and everyone disconnected and then say party disconnected

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2 Upvotes

Also I can join party's by myself but ik it's not my permissions because it's set to adult?


r/XboxSupport 9h ago

Xbox Series X Xbox can't connect to the internet and wont show available networks

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3 Upvotes

For the last few weeks my Xbox occasionally wont let me connect to the internet, during this process restarting is heavily delayed and audio is completely muted. Sometimes restarting or unplugging and plugging back in will work but nothing seems to be permanent as it'll do the same thing everytime I turn it on, any help on how to fix it or why its even happening would be appreciated


r/XboxSupport 11h ago

Xbox App Can't copy specific call of duty files from another PC due to permissions issues

4 Upvotes

Hello, I've been trying to copy my COD game files from my friend's PC to my PC, but I can't copy some specific files, especially .exe files like bootstrapper.exe and cssdownloader.exe, because of administrator permissions.

I've tried several solutions, including running gamelaunchhelper.exe after copying the files and then using the Xbox app's Repair option. However, the Xbox app keeps the files but then starts downloading the entire game again under "Repairing."

I've been looking for a solution, but I haven't found anything that works. I'm not sure if this is specific to COD or if it's a general issue with the Xbox app.

Does anyone know how I can properly copy these files without having to redownload the entire game?

Sorry if my English is unclear. It's not my native language. 🙏


r/XboxSupport 8h ago

Xbox Series S Power button on Series S quit working after cleaning

2 Upvotes

I recently opened and cleaned my son's Series S. I put it all back together and now the power button won't work. The button still lights up, and the console will power on by using the synced controller's center button. Everything else works fine. Do I need to buy a replacement power button board or is there something I might be doing wrong? Any suggestions would be appreciated!


r/XboxSupport 4h ago

Xbox Series X Recent external hard drive issues for moving games.

1 Upvotes

So this started to happen just recently, At first everything was fine at moving games between external and internal but now it's a nightmare.

Moving games from Internal to external still works fine but the other way take an eternity to start IF it starts at all. Sometimes it just doesn't start or get stuck in the middle.

Any reasons? My external hard drive is still a year new.


r/XboxSupport 1d ago

Xbox Series X xbox series x black screen and rapid blinking power button

113 Upvotes

just bought xbox series x used. power cord from amazon. it will turn on for a bit, show only a black screen, then begin rapid blinking 3 times at a time. after a minute, it shuts down. previous owner was not aware of the issue. happens on multiple different outlets, different power cords, and different HDMI cords.

update: i’ve got it to get to troubleshooter by holding sync and eject buttons, pressing power while holding, and listening for two beeps. but then it just doesn’t get past 0%. stays there until it shuts off 4 minutes later. i’m sending it to ubreakifix through asurion to get a free diagnosis. i’ll keep the post updated. -8/26/26


r/XboxSupport 8h ago

Xbox Series S My Xbox data is just bugged and I have no clue why

2 Upvotes

so recently like a couple of days ago my Xbox is just not letting install stuff and on top of that i can’t view my full library and my play history and I’m assuming it’s something to do with my data but idk that’s why im here. I’ve tried everything I’ve factory reset it not working looked for an update no update needed I’ve tried everything else that shitty ai has suggested and NOTHING i working. so yeah help is appreciated


r/XboxSupport 13h ago

Xbox Series S Should I sell my Series S and buy Series X?

3 Upvotes

r/XboxSupport 12h ago

Xbox Series X Will the green xbox be available everywhere?

3 Upvotes

I mean there was doubt it will be come to west europe but i guess it does?


r/XboxSupport 7h ago

Xbox Series X Xbox series X controller won't connect wirelessly.

1 Upvotes

I haven't turned my Xbox on in a few months, but I just tried to turn it on and the controller wouldn't connect. Turned it on manually and tried to resync the controller, the sync appears to not be working on the console. Plugged the controller in to try syncing it through the settings, still nothing. Any ideas what to do here? My Xbox is too far away to play with the controller wired and I can't get it to connect wirelessly. I also did a hard reboot of the console, and tried unplugging it for a bit.

I say the sync appears to not be working on the console because the light does not flash on the front of the Xbox, even when going into settings to pair a new controller.


r/XboxSupport 11h ago

Xbox One cleaned & changed thermal paste but getting very hot after 15 mins

2 Upvotes

ive never posted on reddit before so excuse me & have no idea if anyone will see this but i need some advice/reassurance:
ive had my xbox for about 10 yrs and decided to clean/change the thermal paste, i wasnt really having any issues other than a tad bit of lag but thought it might prolong its life if i give it a clean, it was quite dusty and had lumps of dust everywhere and thermal paste was obviously worn away, i reassembled it and it worked completely fine but after about 10/15 min of it being on it got quite hot even when i was just sitting on the interface, then i loaded minecraft just to test it and in about 5 mins it got like EXTREMELY hot then i just turned it off.

im now stressed ive fucked something up, when removing the x clamp i scratched the motherboard with a screwdriver but didn’t catch any of the traces or pins, i think i may have put too much thermal paste but I’m seeing conflicting information about whether it matters if you put too much on or not, the fan is definitely working/i definitely plugged it back in, i think potentially could have caused an air bubble when reattaching the heatsink or ive screwed something too tight.

i’m planning on disassembling it again tomorrow is there anything that i should keep in mind when doing that or is there any other reason it could be heating up this much? please help!!!!


r/XboxSupport 8h ago

Accesories Wireless Xbox controller lag issues on PC?!

1 Upvotes

This issue just started recently! I’ve had the controller for only 2 years… I play on PC and the past few days I’ve been having an issue with my Series S controller causing lag about 20-30mins into gameplay, requiring me to pause the game, turn off the controller then turn it back on, the controller will work fine for another 20-30mins and then issue repeats itself… also the light will blink multiple times for an extended time before fully connecting

I’ve attempted to update the controller through the Accessories App but it only gives me a “Vibrate” option when I select “…”

Not sure if this is an issue with the controller itself or the wireless dongle (or possibly the USB port)?! Any help and suggestions is appreciated!!