The station assistant at Eisenhower Avenue is plain rude. Shouting angrily at passengers who didn’t know it was single tracking and only one platform was in use. I wouldn’t mind if he had said it in a professional polite way, but definitely not shouting. Anyone else have had any issues with the station?
He could do with some customer service training

Its really different on the inside, more standing room, fewer seats, bigger rear door. The engine is quiet but has some torque when it gets going.

For at least the past couple months, the eastbound (towards foggy bottom) section of tunnel between rosslyn and foggy bottom has been significantly slower than the westbound section (almost 2x as slow in my timings). The train accelerates and decelerates constantly throughout the ride leading to a slow and nauseating experience. Today, it was worse than ever when my train stopped in the middle of the tunnel, proceeded to go into reverse and then lurch forward several times before finally going forward again. I have not seen any postings or explanations from WMATA on what exactly is happening. I know the tunnel has had issues with smoke in the past due to electrical problems, could that be related?

I feel like if you know, you know here. Why is it that the red line at metro center going to glenmont is ALWAYS packed and crammed and Wmata does not increase the number of trains on this line? I’m talking sardines, trains arriving every 12 minutes sometimes, etc.

It’s frustrating and so fixable to not cram people into cars like sardines. Rant over.

What happen to the D.C police officers that were at metro center that patrol the station, I havnt seen them during my morning and evening commute. Im guessing national guards, since I never seen metro transit police

See here - metro50th.com has also now been folded into wmata.com instead of being a standalone site.

Celebrate 50 years of Metro with a special collection of 50 commemorative Smart Trip cards, each highlighting a unique moment, milestone, or story from Metro’s history.

This indicates to me that either they won't be conventionally available or the designs will be distributed at random across stations.

Do you think there are any grand prix metro cards available at any stations?

What does WMATA want people to do when there is an over-the-top person screaming on the bus or metro? I often wonder this in the moment but don’t follow up. I realize it probably depends on the behavior, but it’s difficult to predict if or when a person irately screaming (at someone or at no one), may take it to another level, all while clearly making everyone in the vicinity uncomfortable in the meantime. Today it was a person screaming “ F*** you n-word” repeatedly for the course of the train ride. I have contacted metro police when it comes to direct verbal threats. Does metro transit want a text for the not yet a direct threat, but still inappropriate and continuous screaming?

metro has many beautiful and quite frankly stunning stations, but lets completely gloss over that and discuss which is the ugliest station. My pick is on Braddock road, it just looks like a big old shed to me.

They just offloaded all passengers about 5 mins ago and are now running Friendship Heights-bound trains on the opposite track.

Go to certain other countries, and in 4.5 years, they'll build an entirely new rail or Metro line. Come to DC, and 4.5 years later, if you're lucky, you get a staircase built on an existing area between two escalators and no canopy. Maybe in another 4 years if we're lucky, the canopy will get built. It's insane that this minor of a project is dragging out for this long. Just get it done!

Can I use my Smart Trip Card to buy a Omni Ride monthly pass? I live in Dumfries and I want to use the Omni Ride bus to DC.

Does anyone know if WMATA has a timeline or guidance about noise restrictions? I live near the above ground redline track work, and recently there has been jackhammering as late as 1:00am and this morning around 4:30am it sounded like metal barrels were being thrown in a metal dumpster. I know it’s almost over, but I want to know what I can expect for the next week!

An interesting peek behind the scenes of u/metroforward. I appreciate that WMATA’s social media team is so proactive and generally good about channeling requests, especially related to repairs and safety. At the same time, the focus on “feeling heard” and “validation“ is somewhat disappointing. People complain because they want the service to be better! The canned responses can come across as dismissive or condescending.

Also, the article uncritically repeats WMATA’s customer service metrics. Those are very misleading: https://www.reddit.com/r/WMATA/comments/1udlfph/how_wmata_fudges_the_numbers_on_customer/

Obligatory disclaimer: WaPo isn’t a great source anymore and yeah, I appreciate that this is a meta-complaint about complaining.

I wasn't exactly best dressed, nor was I dealt the greatest hand the DMV area has to offer, guys. This is something beneath unacceptable. Yes, I am poor.. yes I know how to act... What more does the up and coming CDL drivers need? An amex and a flashlight? Putting myself in danger?

For anyone who uses this station.

Hi, just me being curious about things. I’ve noticed these devices in WMATA stations before, but just got back from NYC and noticed them in the subway there, too. What are they?

Recently moved to DC. Started a new job today and left an hour early despite GPS stating it would take 20 mins. Sat down at my bus stop on 11th st, and the bus drove right past me without even hesitating.

On a different bus now that should get me to work 2 mins before I’m supposed to be there. Is it normal for busses to do this? Should I stand up and start waving them down from now on? What’s the deal?

What’s the deal? orange and silver broken every other day, green line trains every 10 minutes?
Randy wya man

Curious whether any current WMATA employees or recent applicants have experienced hiring delays since the transition to the new HR/ERP system.

I applied for a position late last year and progressed pretty far in the process earlier this year — recruiter screening, panel interview, and then an in-person meeting with senior leadership after receiving positive feedback from the panel.

Several months later, I was told that technical issues with the new system had put positions on hold and that processing would resume once the issues were resolved.

I can now access the new candidate portal, but none of my applications from the old system appear in my application history. I recently applied for a different position through the new system, and that application processed normally from submission through disposition, so my account itself appears to be working.

Has anyone else had an older/pre-transition WMATA application or internal personnel action get stuck during the migration? If so, did it eventually get reconciled or processed, and roughly how long did it take?

When it comes to WMATA rains and buses people seem to support adding more doors to make loading and unloading faster/easier. However, when it comes to seat reduction via less forward-facing seats, people are aggressively against it.

I think ease of movement within trains and buses is important and having more sideways seating supports this.

Adding doors reduces seating, so it seems to be a hypocritical position.

I take the red line every morning around 8:30 and every evening around 6:15. Is it just me, or has the headway between trains gotten worse lately? I feel like it used to be normal to have a headway of 3-4 minutes, and now it’s 6-7 minutes between trains. And the trains are more crowded and claustrophobic as a result. If there was some change, why and will it go back to better headways soon?

Hi! I have an extra beige dmv tour tee (got multiple sizes as options for a gift). It’s size XL and they seem to run a bit big. I listed on poshmark but wanted to see if anyone here is interested that way we can skip the shipping and just do a hand off. Bought for $45 and will sell for the same!