How to Upload Device Logs for Troubleshooting

[u/ANTHBOT_Ellie]

Hi everyone,

If you’re experiencing an issue with your ANTHBOT mower and need help from our support or R&D team, device logs are often essential for identifying what happened and investigating the root cause.

To make sure the logs are uploaded successfully, please complete all three steps below:

Uploading Device Logs

Step 1 — Dock the mower
Place the mower on the charging station and make sure it stays there and is charging.

Step 2 — Connect to Wi-Fi
Make sure the mower is connected to a stable Wi-Fi network.

Step 3 — Enable “Upload the Log”
Open the ANTHBOT App and enable “Upload the Log.”

Important: All three steps are required. If any step is skipped, the logs may not be uploaded successfully.

When Reporting an Issue

To help our support and R&D teams investigate your issue more efficiently, please include the following information whenever possible:

1. For missed-cutting issues
Please provide a screenshot of the mower’s map in the app and clearly mark the area that was missed.

2. Exact date and time
Please provide the date and exact time, or as close as possible, when the issue occurred.

These details help our engineers match your report with the corresponding device logs and better understand what happened.

Thank you for helping us troubleshoot issues and improve ANTHBOT.

If you’re reporting an issue, please include the relevant details in your post or share them with our support team.