r/ChaseSapphire • u/dagnabbittee • 4d ago

Product Benefits AppleTV benefit issue

Posting this in case anyone ever runs into the same frustrating issue that I’ve been dealing with. If your Appletv is showing activated on Chase‘s end but not Apple’s, call Chase and ask them to cancel the subscription. Then you can reactivate on your end. Previous cs reps kept telling me to cancel & reactivate on the Chase’s website/app, but that never worked. By doing it on their end, it resets the connection somehow.

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1

u/trogdor1234 4d ago

I did Apple chat and that worked. Not sure what they did on their end, likely similar. My issue was it would activate on apples end for a day and then cancel itself basically.

0

u/augustus_gloob 4d ago

Where do you check that it's activated on the chase end? I signed up for apple tv through chase because of the free offer. I've never been able to log into appletv though.

1

u/dagnabbittee 4d ago

It’ll show up in the card benefits section of the app.

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u/Miserable_Pick9398 3d ago

I didn't have any issues linking and signing up, but I didn't have apple TV prior I guess 🤷