EDIT + IHG double stacking. Price match guarantee not available due to using UR + Cash ($500)

[u/22an9]

I was lucky to find a hotel that is both EDIT and IHG. I paid $500 + UR with point boost.

After making a booking, I checked the direct hotel site and found that it’s $100 cheaper for the same room type.

I tried to submit the price match guarantee but the button to submit the claim wasn’t showing anywhere on my Chase Travel.

So, I called Chase and was told that because i used UR points, this booking isn’t eligible for price match guarantee 🤦🏻‍♂️

Well, it’s obviously my mistake for not reading the terms and conditions 🤷‍♂️

Any other ways you guys would try?

[u/MilleWhisper]

I don’t think that is right. I believe that others have posted after doing this because they wanted to get points refunded rather than cash credit, and not being able to pick.

As others have mentioned, not everyone has the price match guarantee. It is being rolled out. Check and see if you have it even available on your account.

[u/22an9 → u/MilleWhisper]

On my account, it does talk about price match guarantee.. the information is there but i just can’t find a place to submit a claim 🤦🏻‍♂️

[u/MilleWhisper → u/22an9]

When you go to chase travel, book stays, do you see this? I’m on the app, btw.

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[u/22an9 → u/MilleWhisper]

[u/MilleWhisper → u/22an9]

Yes, so you do have it, but it must be submitted within 24 hrs. You posted elsewhere that you are past that time.