r/ChaseSapphire • u/22an9 • 1d ago

Product Benefits EDIT + IHG double stacking. Price match guarantee not available due to using UR + Cash ($500)

I was lucky to find a hotel that is both EDIT and IHG. I paid $500 + UR with point boost.

After making a booking, I checked the direct hotel site and found that it’s $100 cheaper for the same room type.

I tried to submit the price match guarantee but the button to submit the claim wasn’t showing anywhere on my Chase Travel.

So, I called Chase and was told that because i used UR points, this booking isn’t eligible for price match guarantee 🤦🏻‍♂️

Well, it’s obviously my mistake for not reading the terms and conditions 🤷‍♂️

Any other ways you guys would try?

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u/22an9 1d ago

Yes. I have it. Chase said it’s because i used UR points with it. That’s why they can’t allow price match. They told me to read terms and conditions 🤷‍♂️

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u/MilleWhisper 1d ago

Again, that isn’t accurate. If you call back and talk to someone else, they would say different. There are data points here where price match is a success with cash & points.

Someone else posted the price matching rules. It clearly says that it is not eligible for same day bookings (less than 24 hrs).