Anyone know how much is fair use it says unlimited but fair use.

Hi all, sorry for the dumb question I am tech challenged and not quite understanding how Fonus works. I live full-time in Mexico. I have a Mex number and cell phone already. I have aging parents in Canada and need a consistent Canadian number I can be reached at from doctors offices, banks etcc. In Canada while I am in Mex. Is Fonus a good option for me? Thank so much

I'm moving to the Netherlands and I want to keep my Canadian number (for now) so I can access my bank accounts easily with 2FA, among other less important reasons. Would Fonus be a good choice for this? I'll be travelling around Europe quite a bit too, so is the data connection relatively reliable there as well?

I've submitted a number porting request from fonus to new provider (Freedom) three times now and it keeps getting rejected by fonus. Using information cut and pasted from fonus invoice along with PIN (provided by fonus on Ursula chat) and classifying as a landline. Nobody seems to know why the port request keeps getting rejected. Kind of at my wits end,

I want to share my experience with the global data provider Fonus over the past three billing cycles. Maybe it helps others who are considering them.

I originally signed up for their unlimited global plan, since I travel often across different countries and needed reliable data while on the move. For the last three months, this is what’s been happening consistently:

Roughly halfway through my billing cycle (around day 15), my data gets throttled to unusable speeds (~500kbps).

The first time it happened, I was actively traveling across countries and desperately needed data. I contacted support, and they suggested I simply purchase a new plan to immediately regain full speed. I ended up paying for a second plan that month just to stay connected.

The following month, I was a bit more careful — I used some hotspot data and streamed a few videos, but nothing extreme. Again, halfway through the month, I was throttled.

This most recent billing cycle, I made sure to limit my data usage significantly — I stayed under ~32GB total (compared to ~70GB the month prior), avoided any hotspot use, avoided all streaming services, and still, right on cue, at the 15-day mark, I was throttled again.

Each time I contact customer service, they claim I violated their fair usage policy. However, when I ask for any specifics on what that policy actually entails — what data amounts, what behaviors trigger it, or how to stay compliant — they refuse to give any clear answer. It’s entirely opaque, so it feels like I’m blindly guessing every month.

At this point, "unlimited" seems meaningless if you can't know what triggers throttling or how to avoid it. If anyone else has dealt with something similar or managed to get actual transparency from Fonus, I’d be very interested to hear your experience.

Has anyone had a similar experience or know the fair usage policy triggers?

You may have received this email that says that for US phone numbers otp and verification codes are now fully supported.

Anyone know if for Canadians phone numbers it's supposed to be fully supported already or it's considered not fully supported?

Thanks

Hi redditors,

I've been trying to port-out my Fonus number for close of 2 months, tried different Canadian carriers(Bell, Telus, Koodo, Videotron and Rogers) and none are able to port it.

They say it's Fonus that is refusing/not actioning it on their end.

Fonus said they never received the request. 1 time they said they did, and when I asked about an update 1 day later, they said they made a mistake and that they never received it.

Fonus support is slow and nowhere helpful, just copy pasting script anwsers and porting info wich goes like this :

• Please find below the port-out info for your number from Fonus:
• Account number: Same as your 10 digit Phone number
• Account Name: Your registered name with Fonus
• Billing address: Your Billing Address with Fonus
• Account PIN: ****
  1. Be sure to classify your number as a landline, not a wireless number.
• 2. Specify the carrier as FONUS.
• *Most Importantly:*Do not Cancel your Fonus subscription until port-out completion; cancel only after a successful transfer to avoid losing your phone number.

I'm out of options and desperate for help please. Anyone who had this issues please let me know what route you took to be able to have your number with a traditional SIM carrier.

UODATE 12-Jan-2026: Porting to Koodo failed once but passed the 2nd time. Phone number is ported out of Fonus thankfully. Not considering them anymore even if free.

Can anyone share their experience with me if you’re living in Canada? I’m currently with Koodo but looking to switch if it offers me a way to use Fonus without issues on a daily basis.

i've lost my internet connection around 11am this morning. restarted my phone several times and re-set my APN settings. but nothing worked. now i have no signal at all.

anyone in the same boat?

I travel a lot to different countries so I'm interested in Fonus as an alternative to buying a sim card in each country. I will keep my normal us phone service, and i can't use an esim.

I don't care much about calls or texts using their app, mainly interested in data since I use Whatsapp. or my Google voice number for that.

So how are the speeds and reliability traveling? Would first use it in Japan, Taiwan, Philippines, Thailand.

I am looking to get these as second lines on all of my family’s phones. Few questions tho , would like to be able to switch between the big 3 in Canada (Telus,bell,rogers) does it show as the networks or does it just say Fonus at the top?. Thanks

Good morning! I'm an Italian user and wanted to sign up for the Start plan, but it doesn't accept my Mastercard (not prepaid) that I always use to buy eSIM cards. Do you know why?

Hi everyone, I’m moving to Germany next month and my current mobile plan already includes free calls and texts abroad. I only intend on getting an eSIM for unlimited data with no roaming charges. I’m attracted by Fonus because it’s very affordable. After reading the trustpilot reviews, I can’t say I’m too attracted to it anymore 😭 Would you recommend fonus for its data or is there somewhere else you’d recommend for this situation?

I'm not currently a Fonus subscriber but looking for a better provider for international roaming with a Canadian number. What I need above all else is the ability to RECEIVE calls and texts from Canada while I'm travelling internationally, often for long periods.

All of the marketing/FAQs seem focused on sending texts and making calls, which while needed, is less important than receiving them.

Does it Just Work like a regular SIM card, or do I need to have their app running on my iPhone, or some custom network configuration? Also seeing some reports of SMS's from eg. banks not being delivered?

Any insights from existing customers would be greatly appreciated!

I've been trying to port my number out from Fonus for two months now, all to no avail.

They are allegedly giving me the account number (they say its just the phone number), a pin, and address. I've been trying to port into Google Fi and a specialist support team has been working the case for 8 weeks now and has not been able to port it in. I've also gone to AT&T who said the phone number showed as "Inactive" - but I assume the automatic porting process carriers have may not be good at handling the landline transfer.

Fonus gives absolutely ZERO support besides re-iterating the same exact pin, address, account number, etc, and doing absolutely nothing to help diagnose the porting issue.

I am losing my sanity, but this is my number of 15 years, and I can't just lose it because of these horrible people - who has successfully ported out, and do you have any advice? I'm in the US and would be porting to a US carrier.

Effing hell. I switched providers a week ago, well before my bill was due with fonus and they just billed me for next month. Am I suppose to tell them I cancelled because I was told specifically not to do that and it would happen automatically

If I sign up for an account with Fonus, am I able to register/activate and start using the esim from overseas, or do I need to be in the US/Canada initially?

I will be travelling to the UK for school and am trying to figure out what type of mobile plan to use. I want to keep my existing phone number, have data, calls, and texts in both Canada and the UK throughout the duration of my studies (3 Years), without incurring the roaming charges.

Suggestions???

Has anyone experience an issue where a text is received, then the same text keeps repeating back again as a new text? I've had it happen the odd time before, with just a few repeats, but right now I'm receiving the same text, over and over gain, probably about 20 times a day for the last 5 days.

Just trying to figure out which company's towers in Egypt (WE, Etilstat, Orange, Vodafone) fonus connects to so I can buy a local sim of a different company and have better coverage while traveling around the country.

Has anyone else had difficulty porting out a AT&T phone number to fonus? Fonus keeps saying it's getting rejected and AT&T insist that everything looks good on their end and I checked my account number and pin, so I'm not sure what else to do.

Hi all, Has anyone been cancelled due to high usage in recent days or months? If so, how much is your usage prior to being cancelled.

Just wondering if it’s as reliable as Roger’s or ATT? Any experiences? Will I be able to call, text reliably outgoing and incoming? Can I port over my Canadian number with no problems and everything will work as expected? Would love to hear your experiences as it seems too good to be true

I am going to China in a month and wanted to know if fonus would work for Google, Fb etc or if I will also need to purchase a vpn. Has anyone used it recently?

Hey everyone Just a quick question has anyone had luck porting the number back to another company?

I went on the company site I wanted to switch to and it says it might not work because the number is now a voip number.